Put AI to work for technology providers
Reimagine your Anything-as-a-Service (XaaS) lifecycle. Streamline operations, delight customers, and fuel growth with a single AI platform.
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ServiceNow wins 2024 TSIA Star Award for improving digital customer experiences.
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Discover technology provider solutions
Unlock solutions that bring AI to your entire XaaS value chain.
AI Adoption
Accelerate AI transformation and intelligent automation
Embed AI agents everywhere to expedite new levels of productivity, speed, and scale. 
Related products ServiceNow  AI Agents Now Assist Workflow Data Fabric Responsible AI
Product Support, Operations, and Success
Provide AI-first operations, support, and success
Unify support, operations, and customer success on a single AI platform that breaks down silos to advance self-healing, self-service, and outcomes.
Related products Technology Provider Service Management IT Operations Management Field Service Management IT Asset Management
Managed Services
Offer productized services to boost efficiency and margins
Shift from customized, manual processes to intelligent, automated workflows that improve experiences and reduce cost.
Related products Technology Provider Service Management IT Operations Management IT Asset Management Strategic Portfolio Management
Featured products
Explore our technology provider product portfolio. Empower your business to drive successful outcomes across the entire XaaS value chain.
Technology Provider Service Management
Reduce contact center volume, boost agent productivity, and maximize customer lifetime value.
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Sales and Order Management for Technology Providers
Unify sales, order management, and post-sales services to drive growth.
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Field Service Management
Reduce field service costs and streamline field service operations to improve productivity.
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IT Asset Management
Manage and automate all your hardware, software, and cloud IT assets from a single platform.
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Workflow Data Fabric
Discover our breakthrough innovation to unify enterprise business and technology data.
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Strategic Portfolio Management
Connect strategy with delivery by aligning work on a single, AI-driven cloud platform.
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Lenovo delivers Device-as-a-Service on a unified platform
See how Lenovo is delivering exceptional customer experiences with reduced churn. Discover how moving from a hardware model to a Device-as-a-Service model is making a difference. 
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Pure Storage unifies customer operations on a single platform
Pure Storage replaced 13 legacy systems with ServiceNow to streamline support, sales, and fulfillment. This action led to faster case resolution, proactive service, and an industry-leading 82 NPS.   
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Accenture boosts customer and employee productivity
Learn how Accenture is enabling its customers to reach their goals faster and empower employees to work more efficiently. 
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NEC elevates the employee experience through digital transformation
Explore how NEC uses a single-platform strategy to drive its corporate, customer, and societal transformation goals.
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Mindsprint adopts intelligent service operations
Learn how Mindsprint embraced AI to optimize operations and reduce costs. Understand how Mindsprint improved efficiency through zero-touch automation and predictive insights.
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Frequently asked questions Expand All Collapse All What is the difference between Now Assist and ServiceNow AI Agents?
Now Assist and AI Agents, as integral components of the ServiceNow AI Platform, sit at the center of putting AI to work for technology providers.  Now Assist uses GenAI to augment user actions across workflows through content generation, summarization, and search enhancement.  AI Agents perform tasks and make decisions autonomously across end-to-end workflows.  They are designed to complete repetitive work that would otherwise need to be done by a human.
What is ServiceNow doing in agentic AI?
ServiceNow has incorporated Agentic AI as of its ServiceNow AI Platform Xanadu Release. This blog will help you learn more about our Agentic AI offering, AI Agents, and why it represents a big leap forward in putting AI to work for people.
How can ServiceNow help managed service providers (MSPs)?
ServiceNow provides an integrated AI-powered delivery platform designed for MSPs to automate and scale ServiceNow provides an integrated AI-powered delivery platform designed for MSPs to automate and scale. Anything-as-a-Service (XaaS) offerings. This platform enables faster delivery, enhances digital customer experiences, and reduces call volumes. MSPs can connect multiple ServiceNow instances, improving efficiency, boosting operating margins, and driving business growth. Trusted by MSPs globally, ServiceNow empowers them to achieve successful business transformation. 
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