Community Central

Featured Congratulations 2025 ServiceNow Community Rising Stars!

We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars. You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the world who are setting a strong example for how to...

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Featured Figma updates: Yokohama release

The Now Platform® Yokohama release introduces updates to the platform that help you put AI to work with new AI agents and more automated workflows. Explore the release notes to learn what's new. On the Figma community, the Yokohama release include...

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Featured Bravium + Impact - Everything You Need to Know

A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Since then, we've been hearing a ton of interest from our customers and partners about what's to come. Well, look no further! Here's a preview of what t...

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ServiceNow Impact

Featured Winners of the 2025 Best Employee Portal Contest (BEPC)!

ServiceNow is excited to share the list of finalists for our 2025 Best Employee Portal Contest!! The quality of all the submissions this year exceeded our expectations - the judges and executive sponsors were blown away by every contestant's de...

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Featured AI Learning Days session recordings

The wait is over! Find links to recordings from our first-ever AI Learning Days event below! Thank you to everyone who attended AI Learning Days 2025! To view the session recordings, simply find your preferred region below and click the region ...

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ai
ai learning days
ServiceNow University

SOW Compose Email - text / drafts unexpectedly replaced over-written

I received a report of an unexpected behaviour with the compose email within the service operations workspace. The IT person has reported that the mini email client has unexpectedly replaced/overwritten the email text that was being typed with either...

Question

ITSM approval notifications best practice?

Hi I'm trying to manage our approval email notifications appropriately and am running into questions and not sure how to proceed. In this case, we have 2 different approval notifications being sent out to approvers when an approval is inserted:Notifi...

Question

Need to send an email with list of incidents which are not updated more than 2 days

Need to send an email every day with list of incidents which are not updated more than 2 days. Here trigger condition is , if any incident is not updated more than 2 daysplease guide me on how to achieve this.

Question

How can you treat a JDBC error as an error and not a success?

So simply I have a custom flow designer action using JDBC Step that inserts data into an Oracle database, when there is an error on this insert, I need the action to be treated as a failure, not a success so I can perform error handling and then acce...

Question

Variable set to hidden still flickers/ shows temporarily

I have a multiple choice variable that I have set as hidden but I still see if flicker / show temporarily at the top of my catalog item on the initial load. It's for debugging and I do not want the users to see it. I have some actions that will set i...

Question

Populate Manager variable based on selection of User variable

I'm working on a catalog item that has two variables1. User -> Reference to sys_user table2. Manager -> Select Box The requirement is when a user is selected then Managers select Box should be populated with the Manager(s) of that user.Some Users may...

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Resolved! OnSubmit Client script to set value of assignment group

I am trying to set value of assignment group using client script on onSubmit functionality, but the below code is not working. Please help :

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Resolved! Generate mail if the Incident tickets are not been updated more than one day

We have a requirement where we need to identify Incident records in the Incident table that have not been updated for more than 2 day . The details of these incidents — including Number, State, Category, and Last Updated Date — should be compiled and...

Question

Is "Secure Attachment" in Security incident Response safe to upload malicious files?

Hi all, I want to know how the "Secure Attachments" are managed on ServiceNow. Say we have a phishing email that got escalated to a security incident or the analyst wants to submit a malicious file to sandbox, is it safe to upload it in "Secure Attac...

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Security Incident Response
Security Operations
Threat Intelligence

Outbound Integration ATF

Is it possible to perform Automated Test Framework (ATF) in ServiceNow? As far as I know, OOTB Inbound Integration can only be tested via ATF. Any inputs or leads are welcomed... Thanks and regards,Alok Das

Question

What is the purpose of linking service offering and catalog items?

What is the benefit that I will get when I link the service of friends with catalogue items? Also I heard that we need to tag one service offering to one catalogue item onlyorone service offering to multiple catalogue items. Not sure which is the re...

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HR Unguided Simulator (Yokohama) - Configure an Employee Journey

argh, I cannot validate this step and I do not get why - and the message is not great!I have checked for prefixing or suffixing spaces - noneI have copied / pasted all names and ensured that all full stops are where they should beYes, I have been cau...

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Why does Discovery not use sys object source table like its intended to?

Hi all, We are running both agent based and agent less discovery and see that the ID field in sys_object_source table is either 'servicenow' or 'AgentClientCollector' as we see below The issue we see is that when discovery runs again for the same C...

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dynamic field on catalog item through Virtual Agent

I made a topic Titled : (i need monitor ) in VA which Fetches Catalog Item ( Monitor ) Now I want to set the description dynamically same as my prompt.

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Virtual Agent

Webinar | Pioneering the Agentic Future of Work: ServiceNow's AI-Native Employee Experience

Date: Tuesday, October 14, 2025Time: 8 am - 8:30 am PT | 11 am - 11:30 am ET REGISTER NOW The autonomous era of work is here. But what does it mean for employees — and for the future of your business? Join an exclusive fireside chat with Servi...

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