Community Central

Welcome to the ServiceNow Community! From updates to best practices, Community Central is your hub for all things ServiceNow Community and the ServiceNow AI Platform. Click through the tabs below to familiarize yourself with what the Community has to offer!

Welcome to the Community

Thanks for including the ServiceNow Community in your journey. Whether you’re new or a seasoned member, you’re a valued part of this vibrant ecosystem.

Hear from our members

Our ServiceNow Community is a thriving network of vibrant, diverse, and smart problem solvers. Watch to find out what being a member is like!

The Community is waiting for you

Grow your career image
Grow your career

Sharpen your skills and knowledge to carve out a path to success.

Meet new people image
Meet new people

Build meaningful relationships and become a part of a collaborative network.

Find accepted solutions image
Find accepted solutions

Share information in real time with members of our ServiceNow Community.

Live topics

Up-to-the-minute discussions, straight from the community and happening now.

View All Posts
Meet your peers

Meet Cory “CJ” Wesley

With over a decade of experience and over two years as a certified MVP, the co-host of the "CJ and the Duke" podcast CJ Wesley truly knows his way around the ServiceNow ecosystem.

Meet Cory CJ Wesley
Meet your peers

Meet Nia McCash

As part of the University of Toronto Mississauga team, this distinguished MVP played a pivotal role in helping her team win The Knowledge 2023 Devvies App of the Year award.

Meet Nia McCash Devvies 2024
Meet your peers

Meet Chris Helming

Chris brings years of know-how as an MVP, attorney, and ServiceNow developer. They also lead our ServiceNow Pride Connected in Tech Group.

Catch up with the Community

Community FAQs

Your ServiceNow Community compass. Find the answers you need to get started.

Navigating your Community image
Navigating your Community

Learn to effortlessly navigate our forums to find exactly what you need.

Community tips and tricks image
Community tips and tricks

Access comprehensive guides and resources for creating articles, blogs, and more.

Updating your profiles image
Updating your profiles

Learn how your Community and ServiceNow profiles differ, and how to update them.

Adjust your notifications image
Adjust your notifications

Stay on top of the ServiceNow Community news and developments you choose.

Posting content image
Posting content

Unravel the nuances between content types and learn when or where to utilize them.

Community code of conduct image
Community code of conduct

Help us maintain a supportive and inclusive environment for all Community members.

The ServiceNow Community is changing lives

Familiarize yourself with the diverse stories and opportunities at your fingertips.

Empower your journey image
Empower your journey

Discover how members met personal goals through ServiceNow University.

Meet the experts image
Meet the experts

Get to know our experts, the MVPs and Rising Stars, who can help on your journey.

Find perspective image
Find perspective

Dive into real-world stories and an array of customer use cases and best practices.

Grow your ServiceNow knowledge

Whether you’re new to the platform or looking to expand your skills we can help.

ServiceNow University image
ServiceNow University

Learn the skills to change your profession, industry, or to manage technology.

Expand your technical skills image
Expand your technical skills

Discover prescriptive pathways and on-demand classes at Now Learning.

Get ServiceNow certified image
Get ServiceNow certified

Broaden your technical skills and expertise with our dedicated certifications.

Customer Onboarding image
Customer Onboarding

Explore resources for a smooth and seamless onboarding process.

Build your reputation image
Build your reputation

Become recognized for your expertise by participating in our Expert programs.

Explore our product hubs image
Explore our product hubs

Check out product specific solutions and resource collections.

Events

Looking to learn, share, or simply belong? Our events offer something for everyone.

Developer Meetups image
Developer Meetups

Attend casual get-togethers to share insights with developers in your area.

ServiceNow User Groups image
ServiceNow User Groups

Chat and engage with others on specific topics either in your neighborhood or online.

Live on ServiceNow image
Live on ServiceNow

Attend real-time and on-demand events with fellow ServiceNow enthusiasts.

ServiceNow World Forums image
ServiceNow World Forums

Explore the world. Master the ServiceNow AI Platform. Connect with the global Community.

CreatorCon at Knowledge image
CreatorCon at Knowledge

Join experts and beginners alike at this specialized interactive conference.

Special interest groups image
Special interest groups

Interact with communities tailored to your industry, role, or associations

Developers

Discover our forum, get to know the Developer Advocates, and uncover our technical initiatives.

Engage with developers image
Engage with developers

Stay on top of the latest information with blogs, videos, and podcasts.

Celebrate The Devvies image
Celebrate The Devvies

Applaud innovation with The Devvies, ServiceNow’s App of the Year contest.

Meet the advocates image
Meet the advocates

Stay in the loop about the latest updates and features with our developer advocates.

Activity in Community Central

Ask a Question

Featured ServiceNow Foundation Videos

CORE FOUNDATIONS  Audience: Everyone getting started on the ServiceNow platform  Total Videos: 6 videos (~25 minutes total)  Purpose: Essential platform concepts, security fundamentals, and resource navigation   Video 1 What is ServiceNow & Where Do...

  • Article

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

  • Article

Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge.   Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it.         Using the...

  • blog

Featured ITOM Visibility Resource Library

The ServiceNow platform is underpinned by a single architecture and a single data model. A single architecture means that all platform applications seamlessly work together and are enhanced by a set of core capabilities - such as workflow, integratio...

  • blog

Featured Go-Lives and Beyond

Keep the conversation going by sharing your organization’s ServiceNow journey, hosting/attending recurring events, and cultivating a community of internal Champions.   ................................................................................

  • Article

Unable to reset the password for user in AD

I was working in creating the admin account in AD using the flow designer and account is being created. Also, I was trying to reset the password after the account is created and I see in the flow it is showing as success and when I try to login with ...

  • Question

Regarding Data encryption

I want the explanation for the following questions in a document which explains how this is implemented in ServiceNow ?1. How the ServiceNow data is managed at storage ?  Is that all encrypted ? How the encryption is handled ?2. How the data is encry...

  • Question

Need Help Creating ACL on alm_hardware Table Based on "Managed By Group"

Hi Everyone, I am trying to create an ACL on the alm_hardware table in ServiceNow. We have a custom field called u_managed_by_group on the hardware asset record.  The requirement is: Only users who are members of the group specified in the u_managed_...

  • Question

New Button for Goals in SPW workspace

Hi All,I'm seeing new button in Goals list in SPW workspace, clicking on it will create a new goal. All the lists like strategic plans, strategic priorities have new button. I could not find them in declarative actions, if I need to edit the new butt...

  • Question

How to update change request view - fields and Tabs in SOW

Hi All, We have 4 different requirements related to update the view for change record in SOW as below,Currently there are 4 tabs Overview, Details, Change tasks, Related records 1. In 'Overview' tab we want to remove a block 'Scope and Impact' contai...

  • Question

UI Builder - Data Visualization score card.

Hello Team,          We have requirement as such that on selecting Group from dropdown (Typeahead single select component), dynamic query "Group = Selected Group" should be passed to data visualization score card. How it should be done?         Pleas...

  • Question

Need to add delay in script include

Hi @Ankur Bawiskar , I want to add delay in the script include.I tried the script mentioned in this https://www.servicenow.com/community/service-operations-workspace/add-sleep-or-delay-in-your-script-for-global-scoped-app/tac-p/3516944#M207  in my sc...

  • Question

State Field in alm_license table in SAM Pro

Hi,I see "state" field is mandatory field and hence throwing an error while importing the entitlements through entitlement import template.I can add this column in the template and update the value as "Build" and fix the error but I am assuming if th...

  • Question

Prevent tag submission

I have a tag called "Tag Ex" and only specific groups are allowed to use this. I have created a before business rule so that an error appears when a user outside the groups tries to apply the tag with the same name. It will still allow outside users ...

  • Question

Task 09: Remediate Duplicates - Reset?

I am having a great deal of trouble completing Task 09: Remediate Duplicates on the configuring the CMDB. After completing it incorrectly, there is not anyway to go back and complete it again because there is a server record missing. Is it possible t...

  • Question

NOW ASSIST AI SEARCH LICENSING

Hi,could you please confirm whether enabling and using Now Assist in AI Search consumes Assists (the consumption units used by Now Assist features), or if this specific AI Search capability does not consume any Assists?Thank you.

  • Question
View More
Ask a Question