Fuel growth and streamline work across your ecosystem with one platform for sales, service, and support powered by AI.
Simplify offer management and scale cost effectively, while proactively serving your customers. Automate essential processes and run them from the ServiceNow AI Platform, a single system of action for the enterprise.
Technology Provider Service Management groups key applications and capabilities into packages that can scale with you as your needs change.
Understand and resolve service issues faster with instant summaries.
Give your enterprise customers an integrated experience with connected workflows.
Identify impacted customers and communicate planned maintenance and service disruptions.
Gain an end-to-end case management application for tech product support.
Get business context and comprehensive account data to make the right decisions fast.
Provide a structured, repeatable, and transparent onboarding experience for customers and stakeholders.
Visualize and track product offerings and their components in a single configurable workspace.
Make informed decisions with a unified view of services, products, and apps.
Optimize assignments, tasks, and service processes across teams with a simple drag-and-drop interface.
Upgrade employee experiences through workspaces designed for customer support, technical support, and portfolio management.
Manage incidents proactively with clear visibility when services are at risk.
Simplify service management using a single common data model and structure.
Enable service reporting and provide prescriptive guidelines for service modeling.
Inspect an incident and review the details, including attached log data, all in one place.
Identify the root cause of issues and proactively prevent future disruptions.
Identify and resolve customer issues for change, request, and problem management.
Enhance scalability of the Service Bridge application by simplifying customer setup and improving supportability.
Reduce swivel-chairing and increase automation with seamless multi-party and multi-instance workflows.
Enable your enterprise customers to make requests directly from their own ServiceNow instance and quickly refresh subscribers’ service catalogs.
Anticipate trends, prioritize resources, and continuously improve with real-time analytics.
Improve outcomes by optimizing process flows to streamline work.
Simplify and accelerate everyday work with built-in machine learning.
Manage teams effectively with real-time visibility into agent scheduling and performance.
Combine Technology Provider Service Management with other products and apps to create a powerhouse technology platform. Make your organization stronger, better, and safer.
Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees’ fingertips, letting you translate that intelligence into action.
Dive into overview articles on a variety of topics related to Technology Provider Service Management.
Bring sales, service and support together and accelerate business transformation with Technology Provider Service Management.
Harmonize processes and manage your offerings portfolio end to end. Enable a structured onboarding process and accelerate product and service launch and delivery.
Accelerate customer service productivity with generative AI (GenAI). Turn real-time insights into real-time action, and enable tech support to generate cases.
Collaborate seamlessly across the ecosystem. Onboard customers and partners rapidly to unlock growth opportunities.
Optimize processes with AI and machine learning, and drive continuous improvement with analytics.
Technology Provider Service Management includes AI-powered platform capabilities so you can connect XaaS customers, operations teams, and partners with digital workflows. Transform your business with a single, unifying platform for the enterprise.
ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward.
Align digital products and service delivery to your business strategy. Standardize how your business manages information related to technology services.
Accelerate productivity with GenAI experiences on the ServiceNow AI Platform. Help employees, customers, agents, and developers work smarter.
Take action easily with the latest data at your fingertips. Gain a single data model for instant insight.
Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.
Technology Provider Service Management seamlessly integrates with a variety of third-party service platforms.
Deliver more effective service information through comprehensive customer profiles with the integration of ServiceNow and Adobe Experience Platform.
Modernize enterprise communications with employees and customers.
Gain faster resolutions, happier customers, and lower costs with CareAR integration.
Elevate agent interactions and enhance the customer experience.
Unlock productivity for agents, and provide management with insights and coaching opportunities.
Technology Provider Service Management simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivaled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.
Get the tools you need most with the Technology Provider Service Management package that meets your business needs. Scroll down to see a sample of the features in each package.
1 Contact sales for a complete list of included applications and availability.
Accelerate customer service productivity with generative AI experiences on the ServiceNow AI Platform.
Give your enterprise customers an integrated experience with connected workflows.
Identify impacted customers and communicate planned maintenance and service disruptions.
Speed innovation and increase platform performance. Boost your business value, powered by AI and human expertise.
Find support wherever you are. Search our exhaustive knowledge database for solutions to common issues, best practices, and more.
Get a team of experts to support your implementation, improve your instance health, or anything in between.
Turn knowledge into measurable outcomes when you train with us. Boost your career with a globally recognized ServiceNow certification.
Add more value with the right ServiceNow partner who has expertise tailored to your business needs.
Connect, share, learn, and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.
Learn how to use our products, find answers to your technical questions, and explore products by release.
Find out how to fuel growth and lower costs with automation designed for technology providers.
Learn how other technology providers offer a proactive service experience for their customers.
The ServiceNow AI Platform connects people, functions, and systems across your business. Check out the latest apps and capabilities.
Connect with us to put AI to work and discover how you can connect XaaS customers, operations teams, and partners with digital workflows.