ServiceNow Workflow™

A human renaissance is shaping the future of work

Article

A human renaissance is shaping the future of work

HR professionals can lead AI transformations that lift people up instead of displacing them

Sep 18, 2025

AI governance: A strategic imperative for CIOs

Article

AI governance: A strategic imperative for CIOs

Organizations need the right approach—and the right skills—to get the most out of AI

Sep 18, 2025

Generation AI

Article

Generation AI

While Gen Zers welcome AI’s promise, they’re not ready to surrender human capacity just yet

Sep 16, 2025

Balancing governance and innovation

Article

Balancing governance and innovation

How Pacesetters navigate AI risk and opportunity

Sep 18, 2025

3 ways AI agents help vanquish cumbersome processes

Article

3 ways AI agents help vanquish cumbersome processes

Mind-numbing, soul-crushing, and/or time-wasting workflows have met their match in agentic AI

Sep 17, 2025

Workforce Skills Forecast 2025

Research

Workforce Skills Forecast 2025

Discover why AI skills are key to career growth in 2025 - and how rising demand for talent is reshaping the future workforce.

Sep 16, 2025

Reimagining CRM with AI Superpowers

Article

Reimagining CRM with AI Superpowers

Legacy CRM systems can no longer keep up with the pace of business. AI is set to change that.

Sep 04, 2025

Smaller companies make bigger moves with AI

Article

Smaller companies make bigger moves with AI

How growth companies are transforming their business with AI

Sep 17, 2025

Making AI experiments work

Article

Making AI experiments work

These five practices help organizations innovate responsibly and scale effectively

Sep 12, 2025

How platform thinking drives AI maturity

Article

How platform thinking drives AI maturity

Top-performing organizations are using a platform approach to orchestrate AI at scale

Aug 14, 2025

The human side of AI

Article

The human side of AI

How HR can help accelerate AI transformation for people

Sep 17, 2025

AI at your service

Article

AI at your service

Artificial intelligence promises to transform customer experience and CRM. Are CCOs ready?

Sep 17, 2025

As organizations struggle to adopt AI, tech is leading the pack

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Article

As organizations struggle to adopt AI, tech is leading the pack

Like other sectors, tech experienced a decline in our AI maturity survey this year, but tech Pacesetters are working faster and smarter, according to research from ServiceNow and NVIDIA

Jul 21, 2025

Healthcare gets an AI pulse check

Article

Healthcare gets an AI pulse check

Despite data management challenges, healthcare and life sciences companies are using AI to accelerate innovation, according to new research from ServiceNow and NVIDIA

Jul 09, 2025

Scaling responsible AI adoption

Article

Scaling responsible AI adoption

Organizations racing to seize AI-powered opportunities can’t afford to overlook governance

Sep 18, 2025

Survey says: Telecoms need AI

Article

Survey says: Telecoms need AI

Telecom companies are using AI to reduce complexity and challenges, according to new research by ServiceNow

Jul 01, 2025

AI governance: A corporate counsel’s guide to doing it right

Article

AI governance: A corporate counsel’s guide to doing it right

The transformative potential of AI is profound. The risks can be as well. Here’s how to strike the right balance.

Sep 12, 2025

The AI-driven CRM revolution

Article

The AI-driven CRM revolution

How reimagining customer relationship management for an AI-first world can help deliver more relevant, personalized, and productive experiences

Aug 11, 2025

Is your CRM ready for AI?

Article

Is your CRM ready for AI?

Today’s customers expect intelligent experiences. Tomorrow’s CRM platforms will deliver them—or risk falling behind

Jul 18, 2025

Outpacing the AI hype: What top enterprises are doing differently

Article

Outpacing the AI hype: What top enterprises are doing differently

The strategies leaders are using to innovate with, not just invest in, AI

Sep 12, 2025

How AI-powered manufacturers hone their edge

Article

How AI-powered manufacturers hone their edge

ServiceNow and Nvidia research shows how leading manufacturers are transforming with AI, despite headwinds

Jul 02, 2025

For banks, the AI race is on

Article

For banks, the AI race is on

New research from ServiceNow and Nvidia examines AI maturity in the banking sector as the pace of change accelerates

May 15, 2025

Enterprise AI Maturity Index 2025

Research

Enterprise AI Maturity Index 2025

Is the pace of AI innovation outpacing enterprise readiness?

Jul 08, 2025

Best practices for responsible AI: Insights from industry leaders

Roundtable

Best practices for responsible AI: Insights from industry leaders

See how global enterprises are crafting ethical AI frameworks to balance innovation, governance, and trust in a rapidly evolving landscape.

Apr 13, 2025

How AI is changing the future of work

Feature

How AI is changing the future of work

The rise of generative AI marks a turning point for the workforce. Here’s how leaders can adapt to thrive.

Mar 24, 2025

How AI is ushering in a new era of HR

Feature

How AI is ushering in a new era of HR

AI in HR: Unlocking smarter hiring, personalized development, and better employee engagement. Learn more.

Mar 07, 2025

The dawn of the AI-powered metropolis

Article

The dawn of the AI-powered metropolis

Global cities are leveraging AI to upgrade cities and make life better for residents

May 12, 2025

Most in-demand AI and machine learning skills in 2025

Feature

Most in-demand AI and machine learning skills in 2025

AI is changing how businesses operate and whom they need to hire and train

Mar 18, 2025

How cities put AI to work for people

Research

How cities put AI to work for people

Explore how cities transform into smart cities by using AI to tackle public safety, climate change, and cybersecurity. Discover AI-powered innovations today!

Feb 20, 2025

AI-Powered Cities of the Future

Research

AI-Powered Cities of the Future

For this report, ServiceNow, NVIDIA, and Deloitte worked with research firm ThoughtLab to understand AI’s impact on urban governance around the globe.

Feb 20, 2025

IT’s hunt for non-tech talent

Article

IT’s hunt for non-tech talent

Companies are looking farther and wider to find people to fill a growing IT skills gap

Mar 11, 2025

Now onboarding: Agentic AI

Article

Now onboarding: Agentic AI

AI poses strategic, personnel, and measurement opportunities and challenges for today’s CHRO

Jul 28, 2025

The road to the autonomous car

Article

The road to the autonomous car

Global carmaker Stellantis is leveraging AI to design a future without drivers

Nov 26, 2024

The expanding CHRO toolkit: Redefining tomorrow’s HR leadership

Article

The expanding CHRO toolkit: Redefining tomorrow’s HR leadership

Next-generation HR leaders will need to know more about business strategy, data, and AI

Nov 19, 2024

Cashing in on AI

Article

Cashing in on AI

AI is transforming the world of finance; top banks are staying ahead

Mar 11, 2025

HR leaders get ready for the upskilling revolution

Roundtable

HR leaders get ready for the upskilling revolution

Helping employees learn new skills used to be just one of the many jobs of the CHRO. Now it takes center stage. How upskilling and reskilling are shifting in a GenAI world.

Nov 18, 2024

AI requires companies to plan while they leap

Feature

AI requires companies to plan while they leap

GenAI excitement is surging, but companies also need to create well-thought-out policies to govern it

Apr 11, 2025

The AI natives are coming

Feature

The AI natives are coming

Companies must prepare for the AI-native generation graduating from college and expecting AI and other advanced tech to be an everyday part of their jobs

Apr 11, 2025

Banking on AI

Article

Banking on AI

A Malaysian bank is betting big on AI as it rethinks how it does business in the future.

Apr 11, 2025

The AI-disrupted majority

Article

The AI-disrupted majority

Are we forgetting the workers facing a completely new set of challenges as work evolves?

May 12, 2025

An Innovation Roadmap for IT Leaders

Impact AI

An Innovation Roadmap for IT Leaders

Discover how Pacesetter IT leaders are driving strategic change in the AI era, navigating challenges, and seizing opportunities in this report.

Oct 22, 2024

Nonprofit digital transformation benchmarking tool

Self-Assessment

Nonprofit digital transformation benchmarking tool

Want to understand the progress your non-profit organization has made in following areas of digital transformation? Learn more here.

Oct 09, 2024

Going beyond research

Article

Going beyond research

Large-scale research nonprofit MITRE offers a roadmap for AI adoption

Apr 11, 2025

Beyond self-service

Article

Beyond self-service

Forward-thinking companies are improving service and cutting costs by using artificial intelligence to reintegrate people into customer interactions

Apr 11, 2025

The six biggest AI questions facing companies today

Article

The six biggest AI questions facing companies today

How to start filling in the blanks when it comes to the AI era’s most pressing unknowns

Apr 02, 2025

Rethinking government

Impact AI

Rethinking government

Emerging tech can help governments deliver great experiences.

Oct 22, 2024

Transforming banking

Impact AI

Transforming banking

Unlocking transformation at scale can help banks build better customer experiences and improve risk and resiliency..

Oct 22, 2024

Three keys to scaling in the GenAI era

Article

Three keys to scaling in the GenAI era

Scaling AI and ensuring genAI is deployed effectively is a challenge, but key insights from others who’ve learned from experience can help make it easier.

Sep 24, 2024

Getting to the bottom line on AI

Roundtable

Getting to the bottom line on AI

Discover expert advice on how to measure and maximize the return on your AI investments for lasting business impact

Oct 01, 2024

Measuring GenAI’s business value

Article

Measuring GenAI’s business value

Here’s how to tell if your AI investments are paying off

May 12, 2025

Nonprofit Digital Transformation Report 2024

Impact AI

Nonprofit Digital Transformation Report 2024

Explore nonprofit Pacesetters' best practices in tech-driven impact, AI transformation, and how all nonprofits can accelerate their mission.

Oct 22, 2024

Empowering nonprofits with AI

Article

Empowering nonprofits with AI

New research shows that as AI begins to revolutionize every sector, nonprofits will be able to do more good for more people.

Apr 11, 2025

Better tech for greater impact

Article

Better tech for greater impact

Teach For America is using AI and emerging technology to align business and digital transformation 

Apr 11, 2025

5 lessons from nonprofit AI Pacesetters

Article

5 lessons from nonprofit AI Pacesetters

How AI adopters are making the leap from experimentation to transformation

Apr 11, 2025

The biggest little employee ecosystem

Article

The biggest little employee ecosystem

Discover how an AI-powered enterprise ecosystem enhances employee growth and solves business challenges simultaneously.

Apr 11, 2025

AI will impact the nonprofit workforce too

Article

AI will impact the nonprofit workforce too

AI can transform nonprofit jobs. With reskilling, nonprofits can harness AI to streamline their operations and do greater good for more people. Learn more.

Apr 11, 2025

For all the hype, executives still have a lot to learn about GenAI

Q&A

For all the hype, executives still have a lot to learn about GenAI

Renowned author and Babson College professor Tom Davenport shares how executives can support GenAI adoption and understand its capabilities.

Aug 22, 2024

Empowering employees with AI sidekicks

Article

Empowering employees with AI sidekicks

AI will pair up with human workers, functioning as mentors and teachers to maximize job satisfaction and performance. Find out how an AI sidekick can help.

May 12, 2025

Enterprise AI Maturity Index 2024

Impact AI

Enterprise AI Maturity Index 2024

Learn how organizations use AI with ServiceNow & Oxford Economics' Enterprise AI Maturity Index, surveying 4,500 leaders to uncover emerging best practices.

Oct 22, 2024

The four-dimensional workforce in the era of AI

Article

The four-dimensional workforce in the era of AI

Stay competitive by deploying the right people to the right work at the right time

Apr 11, 2025

We’re on the cusp of a human capability revolution

Q&A

We’re on the cusp of a human capability revolution

Professor Dave Ulrich says HR leaders must focus on business results more directly. AI can help.

Jul 03, 2024

AI will transform legal services delivery

Article

AI will transform legal services delivery

Artificial intelligence will help attorneys focus on work that matters 

Apr 11, 2025

5 macro lessons from Knowledge 2024

Video

5 macro lessons from Knowledge 2024

Knowledge 2024 focused on how organizations can put AI to work to drive business transformation. Here’s the 5 key takeaways you need to know.

May 16, 2024

The new power couple: AI and people

Article

The new power couple: AI and people

With the right skills, employees and organizations can thrive in the age of AI

Apr 11, 2025

Workforce Skills Forecast 2024

Impact AI

Workforce Skills Forecast 2024

Explore AI's impact on the workforce and tech job demand. Learn how organizations and employees can adapt and thrive amidst AI's changing landscape.

Oct 22, 2024

Tribeca Films: Alt Shift Life

Article

Tribeca Films: Alt Shift Life

“Alt Shift Life,” a Tribeca Studios production, in partnership with ServiceNow, follows three inspiring people who have confronted unique challenges.

May 06, 2024

Go ahead and automate that bad process

Article

Go ahead and automate that bad process

Explore how automating flawed processes with AI can revolutionize operational excellence and drive continuous improvement in today's fast-paced business environment.

Apr 11, 2025

Embracing the contradictions of GenAI

Article

Embracing the contradictions of GenAI

To get ahead on a generative AI strategy, let’s first take a big step back

Apr 11, 2025

The future needs open innovation in AI

Article

The future needs open innovation in AI

Open and transparent development speeds up innovation, builds trust in the AI supply chain, and democratizes human-centered AI

Mar 11, 2025

Designing for people in the age of AI

Article

Designing for people in the age of AI

As AI-powered design experiences transform how people interact with technology, human needs must still come first

Mar 11, 2025

AI will unlock developer productivity

Article

AI will unlock developer productivity

The future of programming will pair human coders with AI assistants, reducing repetitive, boring tasks and maximizing creativity and problem-solving

Mar 11, 2025

The future of STEM is AI

Article

The future of STEM is AI

AI will transform education from a one-size-fits-all experience to a highly personalized one, where students of all backgrounds, ages, and abilities can prosper

Mar 11, 2025

Governing AI’s future

Article

Governing AI’s future

Executives need to incorporate well-thought-out governance into every AI deployment

Mar 19, 2025

Year two of the AI revolution

Roundtable

Year two of the AI revolution

If 2023 was the year of experimentation, things get real in 2024. Here’s what the experts expect next year.

Apr 02, 2024

2024: The year AI delivers

Article

2024: The year AI delivers

This year will prove the GenAI hype was warranted as artificial intelligence begins to fundamentally transform how work gets done

Jul 25, 2024

Top insights of 2023

Article

Top insights of 2023

The year will be remembered for two letters: AI. A lot more happened, but AI dominated the headlines—and Workflow.

Jan 30, 2024

How GenAI is shifting customer experience and employee engagement

Roundtable

How GenAI is shifting customer experience and employee engagement

Digital changed CX and EX forever, and then the pandemic accelerated end-user expectations. GenAI is the latest influence—but in what ways?

Apr 02, 2024

Is it time to hire a chief skills officer?

Article

Is it time to hire a chief skills officer?

As AI transforms the workplace, it’s a person’s skills—not job title—that truly matter

Jan 22, 2024

The business case for wearable devices

Q&A

The business case for wearable devices

Wearable devices are still in their infancy, but it has the potential to change how work gets done

Mar 06, 2024

On the front lines of customer service in government

Article

On the front lines of customer service in government

From siloed and clunky websites to a streamlined portal with a robust mobile app, the VA became an agency that helps more veterans.

Jul 25, 2024

Marketing’s AI moment

Q&A

Marketing’s AI moment

The future of enterprise marketing will depend on how well it leverages AI, says Tenon CEO Ben Person, but humans will always have a role

Jan 22, 2024

The importance of positive risk management 

Column

The importance of positive risk management 

A more proactive approach to risk can help unlock opportunity for organizations willing to embrace change 

Jan 22, 2024

How to spot employee blues

Article

How to spot employee blues

Workers generate vast amounts of data every day. Why not use it to find out how they’re feeling?

Mar 04, 2024

Banks are getting a grip on cyber risk

Article

Banks are getting a grip on cyber risk

The technology threats that keep bank bosses up at night—and what they’re doing to beat them

Jan 22, 2024

‘Tis the season for generative AI

Article

‘Tis the season for generative AI

Retailers are deploying AI solutions to boost personalization and enhance customer support

Jan 22, 2024

AI and the promise of simplicity

Article

AI and the promise of simplicity

When it comes to experience design, simpler isn’t always better

Jan 22, 2024

Experience in the age of AI

Article

Experience in the age of AI

Companies are putting AI to work as they interact with customers, employees, and the world

Apr 16, 2024

Gen AI will take your job (and make it better)

Article

Gen AI will take your job (and make it better)

Emerging tech such as robotic process automation, process mining, real-time digital dashboards, and GenAI promise to transform jobs and humanize work.

Oct 24, 2023

6 ways to boost your experience game

Article

6 ways to boost your experience game

A great digital experience is a key competitive advantage for business. Find out six key steps to separate yours from the pack.

Feb 08, 2024

7 ways nonprofits innovate for impact

Article

7 ways nonprofits innovate for impact

Nonprofits are asked to do more with less. Find out how this can make them labs for digital innovation.

Dec 04, 2023

Better data for healthier kids

Article

Better data for healthier kids

Ndlovu Care Group provides healthcare and nutrition to kids in South Africa. Find out how revamping their data collection made their mission work better.

Dec 04, 2023

Put AI to work for refugees

Article

Put AI to work for refugees

Learn how Em Fackler, CIO of the International Rescue Committee, uses generative AI for improved refugee resettlement.

Nov 20, 2023

The power of public-private partnerships

Article

The power of public-private partnerships

Find out how public-private partnerships can help nonprofits access the funds, personnel, and tech they need to address today's pressing challenges.

Dec 04, 2023

Purpose-powered innovation

Article

Purpose-powered innovation

Leaders in every industry can learn from how nonprofits use emerging tech to deliver positive impact with tight resources

Dec 04, 2023

When purpose is your profit

Article

When purpose is your profit

For nonprofits, the ROI is impact. Find out how Vanessa Smith, leader of ServiceNow’s nonprofit initiative, thinks digital innovation can help.

Dec 04, 2023

How nonprofits put GenAI to work

Article

How nonprofits put GenAI to work

We recently canvassed nonprofit leaders and AI experts to learn about AI for nonprofits and how it helps them work better. Here’s what they had to say.

Apr 16, 2024

Bolstering OT to keep manufacturers safe

Article

Bolstering OT to keep manufacturers safe

Many organizations prioritize IT security over OT security. But as recent breaches show, OT security is essential to operational continuity. Here’s why.

Sep 27, 2023

The procurement process made seamless

Article

The procurement process made seamless

Companies today rely on a patchwork of systems in the procurement process that burn time and energy. Find out how a seamless experience solves this problem.

Jan 15, 2024

The future is skills, not jobs

Article

The future is skills, not jobs

As work culture continues to shift, many organizations are shifting to a focus on skill-based talent for getting work done effectively. Here’s why.

Mar 12, 2024

Rethinking business resilience

Column

Rethinking business resilience

Business resilience has been treated as a necessary evil, but the traditional view of efficiency and resilience is wrong. Find out why.

Sep 19, 2023

Living with risk

Article

Living with risk

For some, security can seem like a chokehold, but too little of it is also a problem. Here’s how to find balance in cybersecurity risk management.

Sep 14, 2023

Meet the new VIPs of ESG leadership

Article

Meet the new VIPs of ESG leadership

Companies are increasingly elevating ESG leadership into a management role. Meet four leaders shaping the contours of these critical new positions.

Oct 20, 2023

Put GenAI to work in the enterprise

Article

Put GenAI to work in the enterprise

With the rapid rise of generative AI, expect the next few years to deliver a major surge of business innovation. Learn how GenAI will unlock our abilities.

Sep 06, 2023

Put GenAI to Work

Article

Put GenAI to Work

GenAI can make every person, every system, every process—everything—work better. So how do we start putting AI to work?

Aug 28, 2023

Yoshua Bengio on GenAI governance

Article

Yoshua Bengio on GenAI governance

One of the world’s leading AI researchers offers advice to business leaders on how to use GenAI governance to manage risks and opportunities.

Aug 25, 2023

How the European Union plans to govern AI

Article

How the European Union plans to govern AI

When it comes to regulating AI, chatGPT has raised the stakes. Learn how the EU’s Artificial Intelligence Act has inspired other countries to follow suit.

Aug 25, 2023

Want to build apps fast? Put AI to work

Article

Want to build apps fast? Put AI to work

Business leaders need to understand the large language models (LLMs) that power generative AI and will revolutionize software production.

Aug 25, 2023

Why GenAI needs humans—and vice versa

Article

Why GenAI needs humans—and vice versa

When people partner with GenAI, organizations can innovate like never before. Discover the limitless possibilities of AI in the enterprise.

Feb 08, 2024

Put GenAI to work in your industry

Article

Put GenAI to work in your industry

Throughout history, the effects of technology have changed industries in many ways. Today, the biggest change comes from AI technologies. Here’s how.

Apr 16, 2024

Who's in charge of generative AI leadership?

Roundtable

Who's in charge of generative AI leadership?

As companies ramp up AI investment and initiatives, they’re struggling with structures, oversight, and AI leadership. Find solutions here.

Aug 31, 2023

Why building trust counts

Article

Why building trust counts

Trustworthy companies outperform their competitors. Make sure your company is building trust with customers.

Sep 11, 2023

Using natural language understanding (NLU) for better CX

Article

Using natural language understanding (NLU) for better CX

NLUs are revolutionizing the capabilities of customer chatbots, harnessing customer data to use more natural language in automated interactions.

Nov 21, 2023

To grow your cybersecurity muscle, look inside

Article

To grow your cybersecurity muscle, look inside

Cyber attacks are on the rise and talent is scarce. To address the cybersecurity talent shortage, consider retraining the staff you already have.

Mar 04, 2024

Accounting for technology risk

Column

Accounting for technology risk

Banks are transforming to tackle the latest challenges and risks, yet a new survey of banking leaders reveals there’s still a lot to do.

Aug 17, 2023

Connected factory workers are the future of manufacturing

Column

Connected factory workers are the future of manufacturing

Manufacturers are ramping up investments to automate their operations, but they still face challenges. Explore three strategies for enhanced productivity.

Nov 06, 2023

Rethinking the CFO’s mandate

Column

Rethinking the CFO’s mandate

CFOs have broken new ground in how we find markets and invest resources. But now our role is changing with regard to emerging technologies.

Aug 09, 2023

Securing growth

Article

Securing growth

Cybersecurity is the competitive advantage that also protects your business

Aug 11, 2023

Beyond risk management

Workflow quarterly

Beyond risk management

In recent years it’s become increasingly clear that going beyond risk management is a strategic investment that can help companies outperform.

Jul 28, 2023

Meet your new GenAI threat hunter

Article

Meet your new GenAI threat hunter

Cybersecurity pros and hackers are locked in an AI arms race. Enterprises can't afford to come up short.

Aug 11, 2023

Making risk pay

Workflow quarterly

Making risk pay

In a risky world, security is a growth driver.

Jul 28, 2023

Resilience and risk management

Article

Resilience and risk management

New research highlights the risk management strategies of risk-ready organizations.

Feb 08, 2024

Can we ever trust generative AI?

Article

Can we ever trust generative AI?

Generative AI has taken the world by storm. How will businesses harness its powers without drowning in its wake?

Mar 04, 2024

Why ESG criteria must include cybersecurity

Q&A

Why ESG criteria must include cybersecurity

Companies must put cybersecurity, data, and data privacy at the forefront of their ESG criteria.

Jul 25, 2023

ESG and cybersecurity go better together

Article

ESG and cybersecurity go better together

Companies plan to increase investments in both ESG and cybersecurity as the benefits go hand in hand.

Jul 26, 2023

A platform for resettlement

Q&A

A platform for resettlement

Welcome.US uses digital workflows to match Ukrainian refugees with U.S. sponsors. Both benefit, says CEO Nazanin Ash.

Aug 11, 2023

Total experience in the age of uncertainty

Article

Total experience in the age of uncertainty

Why total experience strategy matters during turbulent times.

May 08, 2023

Building a customer journey mapping program

Column

Building a customer journey mapping program

Learn how to create a customer journey map with our proven six-step process that can help your organization understand, design, and improve CX. Get started.

Jul 06, 2023

Realizing net zero

Article

Realizing net zero

Digital systems and processes can help track, measure, and reduce carbon emissions. Learn how leveraging digital transformation can help achieve net zero.

Sep 12, 2023

The road to ESG success

Feature

The road to ESG success

Do you want to understand ESG? Liberty Tires shares its ESG journey with examples. Learn more.

Jun 26, 2023

Automating risk and compliance

Q&A

Automating risk and compliance

Companies must stay on top of an ever-changing regulatory environment to manage risk and compliance — what business leaders need to know.

Sep 12, 2023

Facing down regional risks

Article

Facing down regional risks

New research uncovers what enterprise leaders from Australia, India, Japan, and Singapore, can learn from each other.

Jun 21, 2023

The future-ready manufacturer

Report

The future-ready manufacturer

Use manufacturing technology to improve OT security, supply chains, customer experiences, and more. Learn how.

Jun 19, 2023

Using AI to identify high-potential employees

Article

Using AI to identify high-potential employees

HIPO employees deliver more value than "regular" employees. Discover how to use AI to hire the best and grow their skills. Learn more.

Mar 12, 2024

You can't transform without observability

Q&A

You can't transform without observability

Organizations need real-time observability and insights into the digital platforms that drive their businesses.

Jan 16, 2024

Lessons from the cloud

Column

Lessons from the cloud

Concerns over AI tech mirror similar worries from adoption of public cloud. Here's how to avoid making the same mistakes.

Sep 13, 2023

I’m a CFO. Here’s why I believe in ESG

Column

I’m a CFO. Here’s why I believe in ESG

Why a sound ESG strategy can help accelerate revenue growth and be a stabilizing force in times of macro uncertainty.

Apr 08, 2024

How risk becomes reward

Businessman Walking to the gate in the Airport, Business travel

Article

How risk becomes reward

Asia’s banks are approaching risk management in new ways. What will make their strategy pay off?

Jun 05, 2023

Don’t greenwash by accident

Article

Don’t greenwash by accident

Businesses may greenwash or make false ESG claims without realizing it. Learn what ESG strategies you need to prevent greenwashing.

Jun 08, 2023

Reskilling in the AI era

Article

Reskilling in the AI era

As the use of generative AI grows, companies that get reskilling right have an edge to future proof their workforce. Learn more.

Apr 02, 2024

Stay the course on ESG initiatives

Roundtable

Stay the course on ESG initiatives

When the going gets tough, anti-ESG voices get louder. Here’s how leaders can keep ESG initiatives front and center in tough economic times. 

Sep 12, 2023

The connected ecosystem

Video

The connected ecosystem

How do you solve customer issues faster while achieving cost reductions? Watch to learn how a connected ecosystem can accelerate revenue and drive down cost-to-serve.

Sep 12, 2023

How technology is changing work

Article

How technology is changing work

Here are five trends to watch as organisations adapt to new ways of working

Sep 11, 2023

Using technology to exceed market expectations

Article

Using technology to exceed market expectations

Buckle up: ChatGPT and similar chatbots will change business irrevocably

Jan 15, 2024

Skills intelligence systems are the future

Article

Skills intelligence systems are the future

New technology pinpoints employee skills to help execs form better teams and drive business success

May 02, 2024

Building a learning democracy

Article

Building a learning democracy

Can a more inclusive approach to skills and technology transform India’s economy? 

Jun 14, 2023

AI’s impact on the tech skills of tomorrow

Article

AI’s impact on the tech skills of tomorrow

AI is fundamentally altering our jobs and the tech skills we need to perform them. New research by Pearson examines how AI will shape the workplace.

Jun 15, 2023

Generative AI is a game changer. Companies need to set the new rules of the game.

Article

Generative AI is a game changer. Companies need to set the new rules of the game.

Companies are setting new rules amidst the rise of generative AI, including protecting themselves from bias, security threats, and the spread of shadow AI.

Aug 16, 2024

Your company, optimized

Q&A

Your company, optimized

Organizations have long struggled to get a complete picture of their business processes. Process mining gives a real-time view into how work gets done.

Mar 05, 2024

The time to invest in digital innovation is now

Article

The time to invest in digital innovation is now

Savvy leaders know that boldly investing in digital transformation is a smart move in an uncertain business climate.

May 02, 2023

Lock down those supply chains

Article

Lock down those supply chains

For all the value they bring, third parties also increase supply chain risk. Discover how leading companies are mitigating third party risk.

Jul 28, 2023

Spotlight on data privacy

Article

Spotlight on data privacy

New regulatory pressures push data privacy issues to the C-suite and make cyber risk an important part of corporate ESG considerations.

Apr 27, 2023

Making the shift from reactive to proactive customer experience

Q&A

Making the shift from reactive to proactive customer experience

Rogers Communications VP Scott Thomson on how a digital platform sparked a turnaround with customer experience and organizational culture

Aug 29, 2023

Customer Service Management After COVID-19

Column

Customer Service Management After COVID-19

Demand for high-speed, high-touch digital service has skyrocketed in every industry, accelerating the digital transformation of CX and CSM.

May 24, 2023

How to mold sustainability pros

Article

How to mold sustainability pros

Who cares about ESG? The answer is nearly everyone. Companies need an influx of talent to help them meet ambitious ESG goals.

May 16, 2023

Purpose drives profit

Workflow quarterly

Purpose drives profit

In tough times, companies do better when they do good

Sep 12, 2023

Blockchain sustainability

Q&A

Blockchain sustainability

Blockchain, distributed ledger technology, could power a new era of automated ESG reporting and solve environmental sustainability problems.

Apr 27, 2023

What leaders know about ESG initiatives

Feature

What leaders know about ESG initiatives

Organizations with effective ESG programs also understand that these ESG initiatives improve their bottom line, and they’re using new tech to do it.

Apr 27, 2023

A single source of truth for ESG

Article

A single source of truth for ESG

New tools are revolutionizing how companies track progress toward sustainability goals. With the global economic outlook increasingly uncertain, you might expect business leaders to throttle back on ESG programs.

Apr 27, 2023

Why ESG strategy matters now

Editor's Letter

Why ESG strategy matters now

It’s never been clearer that the right ESG strategy can help a company boost productivity, control costs, and manage risk.

Mar 05, 2024

Future-proof your workforce

Future-proof your workforce

A groundbreaking new study by ServiceNow and Pearson shows which jobs will be most affected through 2027 in the era of AI in the workplace.

Apr 14, 2023

Addressing IT's skills shortage

Article

Addressing IT's skills shortage

Pearson and ServiceNow share insights on the impact of AI on the workforce and how leaders can leverage innovative thinking for expanding tech roles.

Jun 01, 2023

Betting the future on innovation

Article

Betting the future on innovation

Innovation expert Amantha Imber calls for Australian organisations to adopt new workstyles and AI to insulate against an uncertain year.

Apr 19, 2023

The ‘Wild West’ era of AI is over

Article

The ‘Wild West’ era of AI is over

Tahn Shannon shares how Artificial intelligence promises to change everything- and why careful planning and safeguards are needed.

Apr 19, 2023

Automating through the storm

Article

Automating through the storm

Using hyperautomation to weather uncertainty.

Feb 29, 2024

The office is back, but you may not recognize it

Article

The office is back, but you may not recognize it

Employers are bringing in architects to create spaces that reflect the way of work in a post-pandemic world.

Nov 06, 2023

Unlock the Middle East’s potential for women in tech

Q&A

Unlock the Middle East’s potential for women in tech

Iliana Montauk on what Western companies gain by scouting and hiring farther afield.

Apr 17, 2023

Finding talent close to home

Q&A

Finding talent close to home

Companies unable to fill tech roles need to help their existing employees get things done, learn new skills, and grow into new roles.

Feb 13, 2025

Betting the future on CX

Research

Betting the future on CX

Great customer experiences can be a bulwark against economic uncertainty

May 16, 2023

How software can help slay inflation

Article

How software can help slay inflation

Automation lowers development costs while boosting labor productivity.

Apr 06, 2023

ESG policy could be Singapore’s next big export

Article

ESG policy could be Singapore’s next big export

Effective ESG policies are in high demand worldwide and Singapore’s track record could put it at the front of the pack in 2023.

Apr 06, 2023

Skills intelligence systems are the future

Article

Skills intelligence systems are the future

New technology pinpoints employee skills to help execs form better teams and drive business success.

Apr 05, 2023

Automation to the rescue

Article

Automation to the rescue

Hackers are leveraging new ways of working to wreak havoc on organizations. Here’s how we can fight back.

Apr 05, 2023

How will ChatGPT and generative AI change business irrevocably?

Article

How will ChatGPT and generative AI change business irrevocably?

From cognitive assistants to the intelligence value chain, generative AI presents a huge opportunity for companies that understand its potential.

Apr 06, 2023

Spotlight: Digitization in the public sector

Article

Spotlight: Digitization in the public sector

Building trust and responsiveness has unique challenges when you step outside the private sector

Feb 19, 2024

Innovating through uncertainty

Editor's Letter

Innovating through uncertainty

Companies face an array of challenges. Technology that increases productivity and efficiency offers a clear solution.

Nov 05, 2024

The organizational structure of low-code development

Article

The organizational structure of low-code development

Business-unit leaders and IT professionals both have critical roles to play in bringing low-code projects to life. Here’s how they work together.

Mar 04, 2024

How tech will impact the world of work in 2023

Column

How tech will impact the world of work in 2023

Technology can help organizations through uncertain times. Here are five trends to watch.

Apr 06, 2023

Insights to help HR leaders navigate uncertainty in 2023

Article

Insights to help HR leaders navigate uncertainty in 2023

Tumultuous times provide a unique opportunity to make work better for people. Here’s how to seize it.

Apr 06, 2023

Top takeaways from Davos

Q&A

Top takeaways from Davos

ServiceNow CFO Gina Mastantuono shares her insights from the World Economic Forum’s annual meeting

Apr 17, 2023

Understanding your organization’s cybersecurity posture

Article

Understanding your organization’s cybersecurity posture

Understanding your cybersecurity posture is fundamental for business leaders. Learn 7 ways to strengthen your company’s digital operations.

Nov 14, 2023

What is digital customer experience?

Article

What is digital customer experience?

As consumers spend more time online, every touchpoint with a company should provide a good experience and leave customers feeling better about the brand.

Apr 05, 2023

Top leadership priorities in 2023

Roundtable

Top leadership priorities in 2023

In a challenging economy, business leaders need to move decisively to take care of the basics and drive ROI, say executives from JCPenney, Friendly’s, and others.

Apr 07, 2023

How to design a cyber-secure organizational structure

Column

How to design a cyber-secure organizational structure

It’s a dangerous world. You need the right team in place to protect your network.

Apr 06, 2023

Rethinking retail

Column

Rethinking retail

All businesses are complex ecosystems—retail more than most

Apr 05, 2023

CIOs should evolve, not transform

Column

CIOs should evolve, not transform

Successful digital transformations don’t end—they’re a stream of steady, continuous improvements.

Apr 06, 2023

Welcome to the (shorter) working week

Article

Welcome to the (shorter) working week

The 4-day workweek is gaining traction, though it’s not for everyone.

Apr 05, 2023

The characteristics of innovation

Feature

The characteristics of innovation

A recent survey of 1,000 executives by ThoughtLab and ServiceNow revealed the 5 characteristics of innovation that give companies a competitive advantage.

Apr 05, 2023

Even jobs that require in-person work are going hybrid—albeit slowly

Article

Even jobs that require in-person work are going hybrid—albeit slowly

Manufacturing, retail, and healthcare are among the industries where adoption of hybrid work models has been slowest. That won’t be true forever.

Apr 05, 2023

Meet your AI work buddy

Article

Meet your AI work buddy

Researcher Nicolas Chapados explains how recent AI breakthroughs could change organizations forever.

Mar 11, 2025

Mapping the hybrid employee journey

Article

Mapping the hybrid employee journey

A tool from pre-pandemic times can help create a culture and employee experience to meet the needs of today’s distributed workforce.

Apr 05, 2023

Securing the digital value chain

Article

Securing the digital value chain

New business models often create new vulnerabilities.

Feb 11, 2025

Inside value capture

Article

Inside value capture

A roadmap for maximizing digital value in modern organizations.

Apr 06, 2023

Executives need to listen

Article

Executives need to listen

Companies that don’t pay attention to customers and employees are missing out.

Feb 11, 2025

Innovation delivers on promise

Research

Innovation delivers on promise

New research shows that innovation drives revenue, improves products and services, and lowers costs.

Feb 11, 2025

How to build a learning culture

Q&A

How to build a learning culture

A conversation with ServiceNow’s Cat Lang.

Mar 06, 2024

Learning on the job

Article

Learning on the job

Knowledge workers need continuous learning to maximize their productivity.

Feb 11, 2025

The new rules of employee face-to-face time

Roundtable

The new rules of employee face-to-face time

In a hybrid world, it doesn’t matter who’s in the office the most. But how can you develop your team remotely?

Apr 05, 2023

Unleashing digital value

Editor's Letter

Unleashing digital value

The challenges are great; the opportunities are greater.

Feb 11, 2025

How GBS serves the global business

Q&A

How GBS serves the global business

Can an evolved approach to shared services help companies thrive?

Sep 08, 2023

Cybersecurity risk in 5 stats

Q&A

Cybersecurity risk in 5 stats

Security breaches and budgets are both on the rise, according to new research.

Nov 11, 2024

Lonely but not alone

Article

Lonely but not alone

We’re more connected than ever. So why do we feel lonely?

Apr 05, 2023

How to recession-proof customer experience

Q&A

How to recession-proof customer experience

Customers look for a reason to bolt during a downturn. CX expert Shep Hyken says don’t give them one.

Apr 06, 2023

Without governance, there is no ESG

Column

Without governance, there is no ESG

The last letter in the business world’s hottest abbreviation should come first for companies focused on delivering results

Apr 05, 2023

Is sustainability at odds with good CX?

Article

Is sustainability at odds with good CX?

Consumers want companies to care for the environment, but that can come at the cost of convenience. Here’s how to be green and still offer a great experience.

Apr 05, 2023

The persistently unsatisfied customer

Article

The persistently unsatisfied customer

Despite adopting cutting-edge digital CX, companies still struggle to make their customers happy

Apr 05, 2023

Great customer experiences transcend delight

Q&A

Great customer experiences transcend delight

Customers want fast, convenient, and easy experiences. Companies must design processes and systems to deliver them.

Apr 07, 2023

When Dev meets Sec

Article

When Dev meets Sec

Bringing developers and security teams together doesn’t have to put speed at odds with safety. DevSecOps ultimately improves culture and products.

Apr 04, 2023

AI joins the conversation

Article

AI joins the conversation

New AI-powered language tools can listen in on service calls and help customers and agents in real time

Apr 06, 2023

The future of experience

Q&A

The future of experience

ThoughtLab founder Lou Celi discusses the rapid evolution of digital experience and how it is delivering measurable value to companies

Apr 17, 2023

Rx for healthcare

Article

Rx for healthcare

New tools and technologies yield better patient experiences

Apr 05, 2023

Change is hard

Article

Change is hard

Tech transformation requires employee buy-in. Here’s how to earn it.

Apr 05, 2023

The happy enterprise

Column

The happy enterprise

Well-crafted, measurable experiences are the future of business

Apr 06, 2023

The age of experience

Editor's Letter

The age of experience

Customer and employee experience are two halves of the same coin

Oct 17, 2023

CX and EX are one

Column

CX and EX are one

Leading companies merge customer and employee experiences to thrive.

Apr 07, 2023

Software is the business

Column

Software is the business

Digital tech now mediates every aspect of operating and scaling a modern company.

Apr 05, 2023

Building an experience company

Column

Building an experience company

Why an integrated employee and customer experience is greater than the sum of its parts

Jun 01, 2023

Working through divisions

Column

Working through divisions

AI tools can help leaders engage employees with empathy.

Jul 21, 2023

Share me the details

Column

Share me the details

Hyper-personalised experiences blur the line between employee and customer.

Feb 14, 2025

Meet your ‘machine mate’

Column

Meet your ‘machine mate’

AI can boost productivity, allowing companies to lower costs, lift profits, and provide better experiences for their employees.

Jun 13, 2024

Let’s get personal

Column

Let’s get personal

Aussie workers want bespoke experiences at work—and they expect their bosses to know it.

Apr 26, 2024

A digital gold rush will be built on AI

Video

A digital gold rush will be built on AI

By automating routine tasks, AI can make work easier, faster, and more meaningful.

Apr 04, 2023

Organisations need responsible AI

Column

Organisations need responsible AI

With AI pervasive across work and life, building trust in its use is a business imperative.

Apr 05, 2023

Cutting through data overload

Article

Cutting through data overload

Companies that use dashboards to visualize data grow faster and are more profitable.

Apr 06, 2023

Cybersecurity needs women

Q&A

Cybersecurity needs women

Training and development advocate Lisa Kearney on closing a critical talent gap.

Apr 07, 2023

Equity in the workplace begins with equity at home

Column

Equity in the workplace begins with equity at home

Hard-won lessons from a CFO who is challenging conventions and living her dream.

Apr 06, 2023

Survey says: ESG is good for business

Research

Survey says: ESG is good for business

New research suggests companies can advance sustainability and social justice goals without sacrificing financial performance.

Apr 05, 2023

Make space for all: Digital accessibility benefits everyone

Column

Make space for all: Digital accessibility benefits everyone

If you want to build market share, make sure your app—and your organization—works for everyone.

Apr 07, 2023

Securing hospitals against cyberattack

Article

Securing hospitals against cyberattack

The healthcare industry is a soft target for nation-state and terrorist hacking groups. Waiting for the next attack is not the answer.

Nov 11, 2024

The long road to low code

Article

The long road to low code

Low-code tools democratize software development, a trend that dates back to the dawn of computing.

Apr 04, 2023

The sustainability advantage

Feature

The sustainability advantage

ESG and business strategy are converging. Here’s what you need to know.

Oct 29, 2023

Companies are playing catch-up on cybersecurity

Article

Companies are playing catch-up on cybersecurity

For many organizations, investing ahead of the breach is a hard sell.

Nov 11, 2024

The data behind the disruption

Q&A

The data behind the disruption

Businesses need access to data and insights that predict the future. Learn how AI is upending the workforce in this Q&A with data scientist Dr. Richard George.

Sep 13, 2023

Digital gold rush

Report

Digital gold rush

Finding Australia’s new common wealth: Why ethical AI, human-machine teams, digital identity and diverse perspectives will transform the next decade.

Apr 06, 2023

Hiring the neurodiverse

Infographic

Hiring the neurodiverse

Businesses in need of tech talent have overlooked a fifth of humanity.

Apr 05, 2023

The future of security is automated

Column

The future of security is automated

There aren’t enough security analysts in the universe to manage a rising tide of threats. Automation can help.

Jul 21, 2023

What separates good customer service from exceptional

Video

What separates good customer service from exceptional

The difference between good and exceptional customer service comes down to three things: why your customer needs the service you provide; what it means to them; and how you learn from their issues.

Apr 05, 2023

Don’t neglect your employee experience

Video

Don’t neglect your employee experience

Learn why the best companies out there are creating a first-class atmosphere, offering a consumer-like employee experience that drives customer experience.

Apr 05, 2023

From chaos to control, getting enterprise technology synced

Video

From chaos to control, getting enterprise technology synced

With workforces getting more distributed, you need to see and understand happening within your enterprise technology to get it moving in the right direction.

Apr 05, 2023

The ServiceNow origin story

Video

The ServiceNow origin story

From AI to low-code app development, tech visionary Dave Wright explores how leading global brands are using the latest from ServiceNow to empower innovation.

Apr 05, 2023

People. Innovation. Connections. They can make an enterprise great.

Video

People. Innovation. Connections. They can make an enterprise great.

Learn how beyond implementing technology, the 3 key pillars to drive a successful digital transformation strategy are people, connection, and innovation.

Apr 05, 2023

ESG strategy: How to get your board on board

Q&A

ESG strategy: How to get your board on board

A conversation with NYU Stern Center for Sustainable Business director and professor Tensie Whelan.

Apr 17, 2023

Framework frenzy

Article

Framework frenzy

ESG reporting is a hot mess of overlapping frameworks and standards. Thankfully, help is on the way.

Apr 11, 2023

Accounting for emissions

Q&A

Accounting for emissions

Companies unwilling to report climate impacts could be left behind, says KPMG’s climate leader

Apr 17, 2023

Mind the (IT talent) gap

Article

Mind the (IT talent) gap

Demand for skilled tech workers far outstrips supply. To bridge this gap, many companies have started to recruit and train workers from underserved communities.

Apr 05, 2023

Reframing ESG

Editor's Letter

Reframing ESG

Well-governed companies build trust by measuring their impact on the world

Apr 05, 2023

Most machine learning projects needlessly fail

Q&A

Most machine learning projects needlessly fail

A conversation with author and machine learning expert Eric Siegel.

Apr 17, 2023

Harnessing the power of customer feedback

Column

Harnessing the power of customer feedback

Adopt these 4 practices to produce better CX

Jun 01, 2023

Great customer experiences are no accident

Column

Great customer experiences are no accident

Companies must design processes and systems to ensure customers get the fast, easy, convenient experiences they deserve

Apr 05, 2023

4 strategies to improve supply chain resilience

Article

4 strategies to improve supply chain resilience

How organizations are using digital technology to hedge supply chain risks.

Apr 05, 2023

Remote onboarding, the right way

Roundtable

Remote onboarding, the right way

First priority: Helping employees build relationships from day one.

Feb 14, 2025

Singapore’s push into ESG investing

Article

Singapore’s push into ESG investing

Transparent and trustworthy reporting standards made Singapore a regional financial hub. Can it do the same with green investing?

Apr 05, 2023

4 organisational truths to keep Singapore growing

Article

4 organisational truths to keep Singapore growing

Sustaining the ‘red dot’

Apr 05, 2023

Singapore’s skills shortage—all in the mind?

Article

Singapore’s skills shortage—all in the mind?

The secret to closing the skills gap in Singapore could be an attitudinal shift toward productivity and personal growth, says ServiceNow Asia HR Director Michael Tan.

Apr 05, 2023

Ensuring Singapore’s future growth

Q&A

Ensuring Singapore’s future growth

Noted Singaporean economist and finance CEO Manu Bhaskaran shares his outlook on how the city-state will keep flourishing in the years ahead.

Apr 17, 2023

3 mindset shifts to keep Singapore innovative

Column

3 mindset shifts to keep Singapore innovative

Singapore’s leaders must think differently about innovation and look to the nation’s past to inspire its future, according to futurist Charlie Ang.

Apr 06, 2023

From cloners to explorers

Column

From cloners to explorers

Singapore’s future depends on its leaders embracing innovation—and difference.

Oct 16, 2023

AI flips the script on talent retention

Article

AI flips the script on talent retention

Company platforms that promote internal opportunities can prevent skilled workers from jumping ship

Apr 06, 2023

How Digital Twins Help Mitigate Supply Chain Risk

Article

How Digital Twins Help Mitigate Supply Chain Risk

Learn how AI-powered digital twins can replicate disruptions to find alternate ways to ensure delivery of goods and mitigate supply chain risk. Read now.

Apr 06, 2023

Can AI make banking fairer?

Article

Can AI make banking fairer?

Artificial intelligence has given disadvantaged communities greater access to financial services. Do some algorithms perpetuate inequality?

Apr 11, 2023

Why enterprise AI is starting to pay off

Q&A

Why enterprise AI is starting to pay off

Author Tom Davenport explains how top AI practitioners are generating bigger returns.

Apr 17, 2023

A roadmap for manufacturers to meet the ESG challenge

Column

A roadmap for manufacturers to meet the ESG challenge

As factories digitize their operations and supply chains, they must accelerate ESG tracking and measurement efforts to maintain competitive advantage.

Sep 27, 2024

How using AI can remake human resources

Q&A

How using AI can remake human resources

ServiceNow’s chief audit executive on risk in the era of digital transformation, ESG, and other operational needs.

Mar 05, 2024

A new spark for the digital enterprise

Column

A new spark for the digital enterprise

Process mining gives business the insight to automate strategically.

Aug 16, 2024

Building A Greener Supply Chain

Q&A

Building A Greener Supply Chain

To achieve net zero carbon emissions, ServiceNow works with its suppliers on sustainability goals

Mar 05, 2024

The self-optimizing enterprise

Q&A

The self-optimizing enterprise

Process mining analyzes data and suggests actions to optimize processes throughout a company. Celonis, a ServiceNow partner, is a leader in this field.

Sep 22, 2023

Using AI to remake human resources

Article

Using AI to remake human resources

AI-powered hiring and promotion tools offer many benefits to companies, but also raise questions over fairness and transparency.

Apr 05, 2023

6 proven steps to build a customer-centric culture

Column

6 proven steps to build a customer-centric culture

Supercharging customer loyalty requires an organizational vision, executive buy-in, and employee education

Feb 07, 2025

Welcome to the Optimization issue

Editor's Letter

Welcome to the Optimization issue

New research shows how leading companies orchestrate people, processes, and technology to drive business success.

Aug 16, 2024

Sustainability is now a business imperative

Video

Sustainability is now a business imperative

ServiceNow Dave Wright explores how socially aware companies are tapping tech to transform right.

Apr 04, 2023

Hyperautomation Can Be as Powerful as Your Imagination

Video

Hyperautomation Can Be as Powerful as Your Imagination

Dave Wright shares how hyperautomation exemplifies transformation done right.

Mar 30, 2023

The hybrid workforce is here to stay

Video

The hybrid workforce is here to stay

Tech visionary Dave Wright explores the boundaries needed for hybrid work, rather than the structure, and the technology tapped to run it all right. Read now.

Apr 05, 2023

Change is all around

Video

Change is all around

Dave Wright explores the history of industrial transformation and explores modern transformation done well.

Apr 05, 2023

The war for talent is hotter than ever

Video

The war for talent is hotter than ever

Dave Wright explores how enterprises are using technology to win the war for talent.

Apr 05, 2023

Upgrading the production line

Research

Upgrading the production line

Optimized manufacturing pairs highly skilled workers with advanced technologies.

Aug 16, 2024

Navigating the future of data privacy

Article

Navigating the future of data privacy

How AI and design thinking could help keep data safe.

Apr 06, 2023

What’s wrong with bias training, and how to fix it

Q&A

What’s wrong with bias training, and how to fix it

A conversation with behavioral scientist Francesca Gino.

Apr 17, 2023

How to close the value gap

Q&A

How to close the value gap

A conversation with ServiceNow’s Lara Caimi

Mar 06, 2024

The race to optimize business

Research

The race to optimize business

Our latest optimization survey reveals how global executives are automating business processes and increasing productivity.

Aug 16, 2024

How manufacturers can better digitize their supply chains

Roundtable

How manufacturers can better digitize their supply chains

Industry experts weigh in on solutions to an urgent global problem.

Apr 07, 2023

How to be a customer-experience ninja

Column

How to be a customer-experience ninja

Five steps to building a world-class listening program that guides business decisions

Apr 05, 2023

What to expect: Workplace tech predictions for 2022

Roundtable

What to expect: Workplace tech predictions for 2022

Enterprise leaders identify top trends shaping the new world of work.

Apr 05, 2023

3 use cases for enterprise AI

Column

3 use cases for enterprise AI

AI for enterprise applications can turbocharge your business if put to work on the right problems. Learn how to identify use cases and choose the best approach.

Nov 06, 2023

Enterprise AI and the ‘valley of death’

Article

Enterprise AI and the ‘valley of death’

How companies can translate cutting-edge research into practical business tools. Read More.

Aug 23, 2023

8 key moments in the evolution of enterprise AI

Article

8 key moments in the evolution of enterprise AI

Artificial intelligence through the decades.

Apr 05, 2023

Why AI needs to show its work

Article

Why AI needs to show its work

Explainability is a business necessity and can help forestall regulation.

Apr 06, 2023

How women adapted to a digital business landscape

Article

How women adapted to a digital business landscape

Iconic women leaders describe how they overcame challenges ranging from civil war to gender bias and pandemic stress.

Apr 05, 2023

Corporations Drive Surge In Impact Investing

Article

Corporations Drive Surge In Impact Investing

Where charitable groups historically focused on racial equity initiatives, corporations are now directly driving the latest surge in impact investing. Learn more.

Sep 11, 2023

Low code by the numbers

Article

Low code by the numbers

The state of low code demand, adoption, and growth.

Aug 16, 2024

The impact of hybrid work on gender equality

Article

The impact of hybrid work on gender equality

Remote work challenges can impact women disproportionately. Companies need thoughtful solutions.

Apr 05, 2023

The Key to Future Success is Flexible Working

Column

The Key to Future Success is Flexible Working

Businesses that want to succeed need to adapt to the new future of flexible working: one that adapts to the needs of employees, not just business owners. Learn more.

Sep 26, 2024

Why ESG Strategy and Resilience Go Hand In Hand

Article

Why ESG Strategy and Resilience Go Hand In Hand

Businesses that want to be better prepared must shift their view towards an adaptable, long-term approach to resilience with ESG strategy at the heart. Learn why.

Sep 26, 2024

Wanted: Digital Skills for Smart Factories

Article

Wanted: Digital Skills for Smart Factories

With digital skills in short supply, companies are looking for innovative ways to staff the smart factories of the future for next-gen manufacturing. Learn more.

May 23, 2023

Why it’s time to fast-track your ESG strategy

Article

Why it’s time to fast-track your ESG strategy

Setting sustainability governance goals is no longer a feel-good exercise. Learn why fast-tracking your ESG strategy is now a financial strategic imperative.

Oct 16, 2023

Infographic: The Business Case for ESG

Infographic

Infographic: The Business Case for ESG

ESG by the numbers: Making the business case for comprehensive ESG programs in the enterprise.

Jun 07, 2023

The 9 Steps to Data Privacy by Design - Workflow™

Article

The 9 Steps to Data Privacy by Design - Workflow™

In today’s world, data privacy safeguards must be baked into every process and product. Learn the 9 steps to implement privacy by design in your organization.

May 23, 2023

From Chatbots to Digital Personal Assistants (DPAs)

Column

From Chatbots to Digital Personal Assistants (DPAs)

Digital Personal Assistants (or DPAs) can transform organizations, freeing employees from time-consuming admin work & unlocking productivity

Nov 15, 2024

How Lumen Technologies Is Driving Business Growth - Workflow™

Article

How Lumen Technologies Is Driving Business Growth - Workflow™

Companies too often make big decisions about innovation and digital transformation without involving key stakeholders: customers and employees.

Jun 08, 2023

AT&T is betting on digital simplicity

Q&A

AT&T is betting on digital simplicity

Untangling customer workflows is key to digital strategy, says global operations leader Sapna Jain.

Apr 05, 2023

How digitization can foster an inclusive workplace

Article

How digitization can foster an inclusive workplace

Focusing on digitization of business processes, including digital employee experience, can promote diversity and help create an inclusive workplace.

Mar 03, 2025

Harmonising Productivity with Lifestyle: Work from Home

Column

Harmonising Productivity with Lifestyle: Work from Home

New arrangements like work from home tap into the deep-seated Australian penchant for lifestyle. Learn about the rise and role of workflows in Australia.

May 18, 2023

2025 Workforce Skills Forecast

Executive insights

Voices

A human renaissance is shaping the future of work

Voices

AI governance: A strategic imperative for CIOs

Voices

Balancing governance and innovation

Voices

Scaling responsible AI adoption

Generation AI

Enterprise AI Maturity Index 2025

Trending articles

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Smaller companies make bigger moves with AI

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3 ways AI agents help vanquish cumbersome processes

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AI at your service

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The human side of AI

Get Workflow in your inbox

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