Break down silos to resolve issues quickly across teams. Integrate observability capabilities into your existing workflows for alerting and incident management. 
    
        
            
    
        
    
            
            
            
            
    
    
    
    
    
    
    
    
         
        
        
    
    
    
        
        
    
        Service Observability
        
    
        
            
    
        
            Make data-driven decisions based on business impact.  
        
    
        
        
            
        
            
                 
    
    
        
        
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    Service Observability 
     
    
    
        
        
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         Benefits of Service Observability
        
    
        
        
            
        
    
    
    
    
        
    
    
    
    
    
        
        
    
        Improve service availability 
        
    
        
            
    
        
            Gain an end-to-end view of the performance of business-critical services to bridge IT and business.  
        
    
        
        
    
    
    
    
    
    
        
        
    
        Eliminate tool silos 
        
    
        
            
    
        
            Maximize your existing technology investments. Consolidate data from multiple toolsets into one platform for faster root cause analysis. 
        
    
        
        
    
    
    
    
    
    
        
        
    
        Reduce MTTR 
        
    
        
            
    
        
            Calculate blast radius and reduce mean time to resolution (MTTR) by overlaying changes of your application to underlying infrastructure. 
        
    
        
        
    
    
    
    
    
    
        
        
    
        Tie innovation to performance 
        
    
        
            
    
        
            Adopt service level objectives (SLOs) across your organization so security, application, and operations teams can communicate effectively. 
        
    
        
        
    
    
    
    
    
    
        
    
 
    
    
    
        
        
    
        Features of Service Observability 
        
    
        
        
            
        
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
        
    
        Critical signal aggregation
        
    
        
            
    
        
            Centralize critical signals and unify workflows to enhance collaboration, agility, and reliability. 
        
    
        
        
    
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
        
    
        Unified view into performance
        
    
        
            
    
        
            Actionable dashboards and observability tabs help make  investigations and resolutions faster. 
        
    
        
        
    
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
        
    
        Extensible data integration 
        
    
        
            
    
        
            Centralize data from existing monitoring tools, cloud providers, ServiceNow agents, and third-party tools for a full-stack view of service health. 
        
    
        
        
    
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
        
    
        Service-oriented view 
        
    
        
            
    
        
            Organize metrics across application, compute infrastructure, and databases, to enable faster root cause analysis without fragmented data. 
        
    
        
        
    
    
 
    
    
    
        
        
    
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          Service Observability
        
        
      
    
      
        
          Now Assist for IT Operations Management 
        
        
      
    
      
        
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          What is OpenTelemetry? 
        
        
      
    
      
        
          What is the difference between observability vs. monitoring?
        
        
      
    
      
        
          What is generative AI? 
        
        
      
    
  
    
    
    
        
    
        
    
        
    
 
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        How to get Service Observability 
        
    
        
            
    
        
            Service Observability is available with IT Operations Management. Predict issues, prevent impact, and automate resolution with AIOps. 
        
    
        
        
            
        
            
                 
    
    
        
        
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        Now Assist for IT Operations
        
    
    
      
    
        
            Prevent issues and triage alerts quickly, with greater accuracy, using generative AI. 
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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        Event Management 
        
    
    
      
    
        
            Reduce event floods from monitoring tools and gain insight into business service health. 
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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        Predictive AIOps 
        
    
    
      
    
        
            Predict and prevent service outages before they impact end users. 
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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        Service Reliability Management 
        
    
    
      
    
        
            Empower IT teams to maintain and continuously improve the reliability of their services. 
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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        Dig deeper into Service Observability 
        
    
        
        
            
        
    
    
    
        
    
    
    
    
    
        
   
   
   
   
   
   
   
        
        
         
    
    
        
        
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            Connect with us to put AI to work and discover how you can enhance alerting and incident management in your workflows. 
        
    
        
        
            
        
            
                 
    
    
        
        
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