Workplace Service Delivery Overview Getting Started
Product Workplace Service Delivery Unify workplace experience and management on a single platform. Bring employee engagement and facilities workflows together into a single, connected experience. View Demo
The world works with ServiceNow™
How does Workplace Service Delivery work? Workplace unites workplace data and processes across disconnected systems, offering integrated insights and automated actions using sensors and booking data. This visibility shows which spaces need to be optimized, which services employees use most and helps reduce risk with easier reporting—all powered by AI to support business growth. Watch Video (1:35)
Benefits of Workplace Service Delivery Inspire productive work Create the vibrant workplace experience your employees prefer with self-service access to the right spaces, services and amenities. Video CTA Read Report Create smarter spaces Maximize efficiency by tailoring maintenance to actual usage. Use sensor and booking data to right-size and repurpose your spaces. Video CTA Get Data Sheet Reduce risk Use ServiceNow Health and Safety to minimize avoidable risk. Simplify how teams assess, monitor, and report health and safety concerns. Video CTA View Health and Safety Transform with a single platform The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency. Video CTA Explore Platform
Use cases for Workplace Service Delivery Space Planning
Right size your space with AI insights Enable space planning teams to optimize their real estate portfolio. Make informed decisions based on proactive insights from trends and usage.
Related links Space Management
Operational Efficiency
Optimize workplace management Use AI to streamline workplace service requests and maintenance work. Automate tasks through schedules, sensors, and cases using data and asset conditions.
Related links Workplace Maintenance Management
Reservations
Simplify reservations with AI-driven insights Save time, reduce booking friction, and improve use of office resources. Support a smoother employee experience with AI-driven scheduling and availability insights. Get Data Sheet
Team Collaboration
Enhance in-office collaboration Make it easier for teams to connect and collaborate in person. Support productivity and engagement across the workplace. Get Data Sheet
Incident Insights
Assess incident trends proactively Let AI agents reduce time analyzing safety data. Make strategic decisions based on incident details. Get Data Sheet
Related links Health and Safety
Hazard Reporting
Report safety concerns easily Encourage employee reporting of safety concerns. Gain visibility into potential hazards before incidents occur. Get Data Sheet
Related links Health and Safety
OUR CUSTOMERS Industry leaders rely on ServiceNow to make work better See All Stories 550% Increase in weekly desk bookings Video CTA Read Story 4.35M Reservations booked in 12 months Video CTA Get Details 18K Team members supported by optimized scheduling. Video CTA Find Out How
Third-party software integrations Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps, and data. See All Integrations
Resources for you See All Resources DATA SHEET Health and Safety Risk Management Learn how ServiceNow can help you maintain and encourage employee safety for your entire workplace. Video CTA Get Data Sheet ANALYST REPORT 2025 Gartner® Market Guide Workplace Experience Applications Video CTA Read Report WHITE PAPER Improving workplace experience and operations for the federal workforce Video CTA Get White Paper
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Frequently asked questions Expand All Collapse All What is a hybrid workforce?
A hybrid workforce combines aspects of in-office and remote-work capabilities, allowing employees more autonomy in determining where they work.
What is facilities management?
Facilities management is the strategic direction and allocation of people, spaces, processes, and resources to enhance the well-being of facility occupants, optimize operational functionality, and ensure the sustainability of physical assets.
What is integrated workplace management system (IWMS)
IWMS is a class of dynamic software platforms designed to help businesses boost productivity and reduce costs by integrating functions like facilities management, project management, and real estate lifecycle management into a single solution.
What is workforce optimization?
Workforce optimization describes processes designed to reduce costs and improve employee efficiency through the strategic application of data.
What is workplace management software?
Workplace management software is a digital platform that helps organizations optimize office spaces, manage resources, coordinate services, and enhance employee experiences through automation, analytics, and integrated workplace tools.
What features should I look for in workplace management software?
Some of the key capabilities include desk booking, space analytics, visitor management, asset tracking, mobile access, integration capabilities, employee service requests, safety compliance tools, and real-time workplace insights to optimize operations.
How does workplace service delivery support facilities and workforce management?
Workplace service delivery streamlines facilities operations and workforce coordination through automated request management, resource scheduling, predictive maintenance, real-time analytics, and self-service tools that improve efficiency and employee satisfaction.
What AI and automation capabilities are built into ServiceNow Workplace Service Delivery?
ServiceNow Workplace Service Delivery includes AI-powered agents and workflows, predictive space optimization, intelligent case routing, automated workflows, smart scheduling, proactive maintenance alerts, and natural language processing for enhanced workplace efficiency.
Can Workplace Service Delivery support hybrid, remote, and deskless workers?
Yes, Workplace Service Delivery supports hybrid, remote, and deskless workers through mobile apps, flexible desk booking, virtual service requests, location-based services, and unified communication tools accessible anywhere.
Talk to an expert Connect with our product experts to arrange a custom demo. See how Workplace Service Delivery can work in your environment. Schedule Demo