Workplace Service Delivery Make it easy for employees to reserve, navigate, and request service for any space. Optimize workplace operations with cutting-edge intelligent building integrations, enhance space planning, and streamline facilities management. Watch Demo Get Data Sheet
Workplace Service Delivery Overview
One platform for enterprise automation Manage facilities more effectively and deliver modern workplace experiences. Automate essential processes and run them from the ServiceNow AI Platform, a single system of action for the enterprise. Watch Video (1:35)  Explore AI Platform
Features of Workplace Service Delivery Workplace Service Delivery comprises key features that can scale with you as your needs change. Workplace Central Enable workplace managers to monitor and administer activities from a single workspace. Workplace Concierge Improve employee collaboration with workplace insights and on-site presence visibility. Workplace Space Management Optimize the use of space with planning, insights, and reporting. Workplace Case Management Standardize documentation, interactions, and fulfillment of employee inquiries and requests. Workplace Agent for mobile Enable mobility and improve productivity for workplace agents with an intuitive mobile experience. Workplace Reservation Management Empower employees to easily make self-service, single-click reservations and add services or requests. Workplace Maintenance Management Create and manage preventive maintenance plans across workplace locations. Workplace Lease Administration Track contracts in a centralized workspace. Workplace Indoor Mapping Navigate and find spaces or collaborators using indoor maps and a location directory. Workplace Move Management Orchestrate individual, mass employee, and asset space relocation in the workplace. Workplace Visitor Management Register and welcome guests with a simple, automated arrival and seamless communication process. Workplace Connectors Integrate with workplace occupancy sensors to enhance in-office employee experiences and make smarter workplace decisions. Employee Center Provide a single, unified portal for service delivery across the enterprise. Virtual Agent Resolve issues faster and scale your organization with intelligent chatbots. Performance Analytics Anticipate trends, prioritize resources, and continuously improve with real-time analytics. Load More
Do more with Workplace Service Delivery Combine Workplace Service Delivery with other products and apps to create a powerhouse technology platform. Boost self-service, automate the mundane, and empower talent. Discover Solution
Put AI to work for people Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees’ fingertips, letting you translate that intelligence into action. Explore AI
“The future of the workplace is a hot topic. With the help of WSD not only can we create the right formula for our own business, but also recommend how WSD can help clients achieve their objectives related to the office experience.” Lisette Smyrnios Managing Director, Global Workplace, Accenture Read Case Study See All Case Studies
Explore further Dive into overview articles on a variety of topics related to Workplace Service Delivery. Learn About ServiceNow See All Articles What is a hybrid workforce? What is facilities management? What is IWMS (Integrated Workplace Management System)? What is workforce optimization? What is generative AI?
Benefits
Benefits Deliver modern workplace services and intelligent building and space insights with Workplace Service Delivery.
Transform the workplace experience Simplify self-service for reservations, space navigation, and service requests across all digital channels. Modernize workplace services and enhance employee connectivity with a unified portal.
Plan and optimize spaces Make data-driven decisions on real estate optimization and consolidation. Equip space planners with intuitive tools to create, publish, and manage workplace areas and maps.
Streamline facilities management Use a single tool to associate and track workplace maintenance of enterprise assets. Create corrective and preventive maintenance plans across workplace locations. Watch Webinar
Platform
Built on the ServiceNow AI Platform Workplace Service Delivery includes AI-platform platform capabilities so you can deliver frictionless workplace services. Transform your business with a single, unifying platform for the enterprise.
One platform to make work flow ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward. Explore AI Platform Watch Video (1:28)
Generative AI Accelerate productivity with GenAI experiences on the ServiceNow AI Platform. Empower employees to work faster and smarter. Find Out How
Actionable insights Give everyone in your organization the info they need to make smarter decisions and improve business processes. Allow teams to easily visualize and collaborate with a single, intuitive interface. Explore Now Intelligence
Modern mobile experiences Keep users informed and engaged anytime, anywhere with intuitive mobile apps. Provide easy access to answers, help, and requests with a consumer-grade mobile experience. Explore Now Mobile
Security lives at the center of all we do Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe. Find Out How Get Ebook
Users
Role-based apps for Workplace Service Delivery Add continuous value to the business, no matter what hat you wear. Provide modern digital experiences and streamline facilities management.
Head of workplace services Provide a workplace experience that meets employees’ needs and expectations. Drive digital transformation in the workplace to improve employee and technician productivity, optimize efficiency, and reduce cost.
Workplace Central Monitor, manage, evaluate, and drive key workplace decisions from a single workspace. Workplace Case Management Standardize the interaction and fulfillment of workplace inquiries, requests, and case transfers. Workplace Space Management Optimize the use of space with planning, insights, and reporting
Head of facilities Drive effective facilities management to minimize costs and enhance operational efficiency. Implement automated maintenance and repair processes to enhance facility performance and enable asset stewardship.
Workplace Maintenance Management View all corrective and preventive maintenance activities across different locations. Workplace Central Gain insight into maintenance reports and data to make sure workplace operations run smoothly and efficiently. Workplace Lease Administration Manage workplace assets, track contracts, and optimize the use of space.
Head of Corporate Real Estate Use space to reduce costs and maximize efficiency. Implement data-driven insights and analytics to assess real estate portfolio performance and inform strategic decisions.
Workplace Space Management Manage workspaces with key insights to optimize floor space, room usage, and spend. Workplace Lease Administration Track leases associated to corporate real estate contracts. Reporting Identify and automate frequently run reports quickly and easily using built-in tools.
CIO Drive the adoption of efficient technology solutions to enhance workplace services and facilities management.
Reporting Visualize data using predefined reports and dashboards that are customized for each specific workflow. Performance Analytics Keep track of performance to spot areas for improvement and identify service bottlenecks before they happen. Virtual Agent Deliver smart interactions using generative AI and automated solutions to common problems.
Plans and Packages
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What You Get Workplace Service Delivery simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivaled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you. Contact Us for Custom Quote
Package options Get the tools you need most with the Workplace Service Delivery package that meets your business needs. Scroll down to see a sample of the features in each package.
Workplace Service Delivery Professional Workplace Case Management Workplace Reservation Management Workplace Visitor Management Workplace Central Workplace Agent for mobile Workplace Indoor Mapping Virtual Agent Performance Analytics Employee Center
Workplace Service Delivery Enterprise Workplace Case Management Workplace Reservation Management Workplace Visitor Management Workplace Central Workplace Agent for mobile Workplace Indoor Mapping Virtual Agent Performance Analytics Employee Center Workplace Space Management Workplace Move Management Workplace Lease Administration Workplace Maintenance Management Workplace Concierge Workplace Connectors
 Look who’s winning with ServiceNow
Key features for Workplace Service Delivery Workplace Space Management Optimize the use of space with planning, insights, and reporting. Workplace Concierge Improve employee collaboration with workplace insights and on-site presence visibility. Workplace Central Enable workplace managers to monitor and administer activities from a single workspace.
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Resources
Customer Story (2:57) Learn how Pension Insurance Corp (PIC) uses ServiceNow Workplace for data-driven decision-making to create a preferred workplace for their employees and a scalable environment for their business. Get Gartner Report Understand the significant impact of Workplace Service Delivery in addressing the increasing demand for advanced workplace experience applications. Watch Video (1:35) Explore how you can optimize your existent and future workplace investments within a single workspace.
Featured resources  View All Resources
EBOOK The New World of Digital Workplace Services Read Ebook
Data sheets Workplace Central The Forrester Wave: Robotic Process Automation Workplace Reservation Management Webinars Unlocking Facility Management on ServiceNow White papers Streamlining the Return to Office
Look who’s winning with ServiceNow See how other companies boost efficiency and productivity while lowering costs with Automation Engine. View All Stories HJF enhances employee workplace experiences with digital workflows. Read Story NBA reduces costs and transforms its facilities management with Workplace Service Delivery. Find Out How KPMG UK optimizes processes to empower its 265,000 colleagues with Office Concierge. See Story ServiceNow uses digital workflows to automate workplace activities. Read Case Study
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