Put AI to work for technology providers Reimagine your Anything-as-a-Service (XaaS) lifecycle. Streamline operations, delight customers, and fuel growth with a single AI platform. Read Story Get AI Report
ServiceNow wins 2024 TSIA Star Award for improving digital customer experiences. Get Details
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Discover technology provider solutions Unlock solutions that bring AI to your entire XaaS value chain.
AI Adoption
Accelerate AI transformation and intelligent automation Embed AI agents everywhere to expedite new levels of productivity, speed, and scale. 
Related products ServiceNow  AI Agents Now Assist Workflow Data Fabric Responsible AI
Product Support, Operations, and Success
Provide AI-first operations, support, and success Unify support, operations, and customer success on a single AI platform that breaks down silos to advance self-healing, self-service, and outcomes.
Related products Technology Provider Service Management IT Operations Management Field Service Management IT Asset Management
Managed Services
Offer productized services to boost efficiency and margins Shift from customized, manual processes to intelligent, automated workflows that improve experiences and reduce cost.
Related products Technology Provider Service Management IT Operations Management IT Asset Management Strategic Portfolio Management
Featured products Explore our technology provider product portfolio. Empower your business to drive successful outcomes across the entire XaaS value chain. Technology Provider Service Management Reduce contact center volume, boost agent productivity, and maximize customer lifetime value. Explore How Sales and Order Management for Technology Providers Unify sales, order management, and post-sales services to drive growth. Explore How Field Service Management Reduce field service costs and streamline field service operations to improve productivity. Explore How IT Asset Management Manage and automate all your hardware, software, and cloud IT assets from a single platform. Explore How Workflow Data Fabric Discover our breakthrough innovation to unify enterprise business and technology data. Explore How Strategic Portfolio Management Connect strategy with delivery by aligning work on a single, AI-driven cloud platform. Explore How
Lenovo delivers Device-as-a-Service on a unified platform See how Lenovo is delivering exceptional customer experiences with reduced churn. Discover how moving from a hardware model to a Device-as-a-Service model is making a difference.  Read Story  Get Case Study
Pure Storage unifies customer operations on a single platform Pure Storage replaced 13 legacy systems with ServiceNow to streamline support, sales, and fulfillment. This action led to faster case resolution, proactive service, and an industry-leading 82 NPS.    Find Out How Download PDF
Accenture boosts customer and employee productivity Learn how Accenture is enabling its customers to reach their goals faster and empower employees to work more efficiently.  Get Details Read Customer Story
NEC elevates the employee experience through digital transformation Explore how NEC uses a single-platform strategy to drive its corporate, customer, and societal transformation goals. View Story Get Case Study
Mindsprint adopts intelligent service operations Learn how Mindsprint embraced AI to optimize operations and reduce costs. Understand how Mindsprint improved efficiency through zero-touch automation and predictive insights. Read Story Get Case Study
Featured resources Explore resources that showcase how global technology software,
hardware, and managed service providers can transform their businesses with ServiceNow. View All Resources
VIDEO Unify Sales, Service, and Success with One CRM Watch Video (2:32)
Webinars Scaling Customer Success: How AI Drives Retention and Growth Modernizing CRM: A Unified Solution for Tech Providers TSIA Deck on Deck – Rewriting the Onboarding Playbook While Paving the Way for Revenue Growth Demos Use CRM from Lead to Renewal Resolve Issues Faster with Proactive Service Reduce Churn with Scalable, Smart Customer Success Reports E-Book: Modernize Your IT Services with Automated Infrastructure Visibility Enterprise AI Maturity Index for Technology 2025 ServiceNow is a Leader in the 2024 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms
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Frequently asked questions Expand All Collapse All What is the difference between Now Assist and ServiceNow AI Agents?
Now Assist and AI Agents, as integral components of the ServiceNow AI Platform, sit at the center of putting AI to work for technology providers.  Now Assist uses GenAI to augment user actions across workflows through content generation, summarization, and search enhancement.  AI Agents perform tasks and make decisions autonomously across end-to-end workflows.  They are designed to complete repetitive work that would otherwise need to be done by a human.
What is ServiceNow doing in agentic AI?
ServiceNow has incorporated Agentic AI as of its ServiceNow AI Platform Xanadu Release. This blog will help you learn more about our Agentic AI offering, AI Agents, and why it represents a big leap forward in putting AI to work for people.
How can ServiceNow help managed service providers (MSPs)?
ServiceNow provides an integrated AI-powered delivery platform designed for MSPs to automate and scale ServiceNow provides an integrated AI-powered delivery platform designed for MSPs to automate and scale. Anything-as-a-Service (XaaS) offerings. This platform enables faster delivery, enhances digital customer experiences, and reduces call volumes. MSPs can connect multiple ServiceNow instances, improving efficiency, boosting operating margins, and driving business growth. Trusted by MSPs globally, ServiceNow empowers them to achieve successful business transformation. 
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