# ServiceNow AI Platform **AI without workflows** is just expensive advice Most companies have AI. Few have the data to ground it, the workflows to deploy it, and the security to govern it. ServiceNow® is the only platform built for all of it, so AI doesn't just think. It acts. [See AI Control Tower](https://www.servicenow.com/products/ai-control-tower.html) [Request Demo](https://www.servicenow.com/lpdem/demonow-all.html) ## The world works with ServiceNow™ - 85% of the Fortune 500® - 98% renewal rate - 95B workflows --- ## ServiceNow is the AI control tower for business reinvention [Explore Platform](https://www.servicenow.com/platform.html) [Discover ServiceNow Otto](https://www.servicenow.com/platform/otto.html) ### Sense any data Your enterprise data contextualized in real-time. Now AI understands your business, not just the internet. ### Decide with context Any AI model, grounded in your enterprise context and data to make aligned, auditable decisions. ### Act across workflows Autonomous workflows execute across every application and department, turning AI into real business outcomes. ### Secure at scale Built-in guardrails ensure every AI action and identity is secure, compliant, and approved as it happens. --- ## Meet ServiceNow Otto The AI assistant for work. You ask. ServiceNow Otto™ handles it end to end, following how your business operates. It works across every system, every department, every workflow that keeps your business moving. [Learn More](https://www.servicenow.com/platform/otto.html) --- ## Delivering autonomous workflows across every corner of your business ### IT leaders are made in this moment Your Autonomous Workforce is already on the way. Ground, govern, and guide every AI action towards real business outcomes. [Learn More](https://www.servicenow.com/solutions/enterprise-it.html) ### CRM built to help customers, not just track them End the runaround. Resolve cases, close deals, and serve customers with a platform built for action. [Learn More](https://www.servicenow.com/solutions/crm.html) ### Stop searching, start solving AI that's not just talk. It knows your business and gets work done end to end. [Learn More](https://www.servicenow.com/solutions/employee-experience.html) ### Security built to act, not just alert One AI platform that sees every asset, identity, and vulnerability so your team can defend instead of just respond. [Learn More](https://www.servicenow.com/solutions/security.html) ### Build anywhere, run on ServiceNow Vibe code from the tools your team already uses. Every app that lands on ServiceNow is governed, connected, and built to run across your enterprise from day one. [Learn More](https://www.servicenow.com/solutions/application-development.html) --- ## This is what business transformation looks like ### FedEx 5M ServiceNow workflows per month. [Learn More](https://www.servicenow.com/customers/fedex.html) ### Accenture 2.5M AI-powered interactions in less than a year. [Learn More](https://www.servicenow.com/customers.html) ### Deloitte 25% faster customer response time. [Learn More](https://www.servicenow.com/customers.html) ### PwC 66% reduction in IT service costs. [Learn More](https://www.servicenow.com/customers.html) ### KPMG 97% routing accuracy for the AI Agent. [Learn More](https://www.servicenow.com/customers.html) --- ## See why the world's top organizations choose ServiceNow - Ranked #1 in the Building and Managing AI Agents Use Case - A 6x Consecutive Leader in Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms - ServiceNow named a Leader in 8 Gartner® Magic Quadrant™ Reports - ServiceNow named a Leader in the 9 Forrester Wave™ Reports Q1, Q2, Q3, Q4 2025, Q2, Q4 2024, and Q4 2023 Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Drew Kraus, Francesco Vicchi, Jim Robinson, 27 October 2025 Gartner, Magic Quadrant for Business Orchestration and Automation Technologies, Saikat Ray, Tushar Srivastava, Marc Kerremans, Arthur Villa, Cathy Tornbohm, Sachin Joshi, 15 October 2025 Gartner, Magic Quadrant for AI Applications in IT Service Management, Chris Matchett, Ankita Hundal, Rich Doheny, 2 September 2025 Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, Akash Jain, Kyle Davis, Adrian Leow, 28 July 2025 Gartner, Magic Quadrant for SaaS Management Platforms, Tom Cipolla, Todd Larivee, Lina Al Dana, 18 June 2026 Gartner, Magic Quadrant for AI Governance Platforms, Lauren Kornutick, Sumit Agarwal, Priya Sundararaman, Nader Henein, Brandon Medford, 16 June 2026 Gartner, Magic Quadrant for Workplace Experience Applications, Sohail Majumdar, Christopher Trueman, 6 April 2026 Gartner, Magic Quadrant for CPS Protection Platforms, Katell Thielemann, Ruggero Contu, Wam Voster, Sumit Rajput, 3 March 2026 Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's business and technology insights and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. The Forrester Wave™: Enterprise Service Management, Q4 2025 The Forrester Wave™: Digital Process Automation Software, Q3 2025 The Forrester Wave™: Unified Vulnerability Management Solutions, Q3 2025 The Forrester Wave™: Value Stream Management Solutions, Q2 2025 The Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2025 The Forrester Wave™: Software Asset Management Solutions, Q1 2025 The Forrester Wave™: Task-Centric Automation Software, Q4 2024 The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2024 The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q4 2023 Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. [View Analyst Reports](https://www.servicenow.com/company/analyst-reports.html) --- ## What's new now ### REPORT: Enterprise AI Maturity Index 2026 See how 6,500 leaders and employees across 19 countries measured their Al progress. Learn what Pacesetters did differently and follow their roadmap. [Read Report](https://www.servicenow.com/workflow.html) ### ANNOUNCEMENT: Meet ServiceNow Otto, the new way to put AI to work [Read Press Release](https://newsroom.servicenow.com/) ### BLUEPRINT: ServiceNow's Blueprint for Agentic Business [Get Blueprint](https://www.servicenow.com/workflow.html) ### REPORT: The CX Shift: A Study of Customer Expectations in the AI Era [Read Report](https://www.servicenow.com/workflow/crm/cx-shift-study-expectations-ai-era.html) --- ## Let's put AI to work Explore all the ways ServiceNow can put AI to work for your people. ### Connect with us Talk to a ServiceNow expert and see how a single platform can solve your most pressing needs. [Contact](https://www.servicenow.com/contact-us.html) ### Explore demos See it in action. Get hands-on with the ServiceNow AI Platform. [Demo](https://www.servicenow.com/lpdem/demonow-all.html)