Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Drew Kraus, Wynn White, 11 December 2024
Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, Kyle Davis, Akash Jain, 16 October 2024
Gartner, Magic Quadrant for Artificial Intelligence Applications in IT Service Management, Chris Matchett, Rich Doheny, Chris Laske, Ankita Hundal, 9 October 2024
Gartner, Market Guide for Customer Service Knowledge Management Systems, Pri Rathnayake, Drew Kraus, Jennifer MacIntosh, 18 June 2025
Gartner, Market Guide for Field Service Management, Jim Robinson, Alexandre Oddos, 13 November 2023
Gartner, Market Guide for Software Asset Management Tools, Jaswant Kalay, Ciaran Hudson, Yolanda Harris, Charity Hooper, 25 November 2024
Gartner, Market Guide for Workplace Experience Applications, Tori Paulman, Sohail Majumdar, Janel Everly, 18 April 2024
Gartner, Market Share: All Software Markets, Worldwide, 2023, 22 April 2024
Gartner, Predicts 2024: AI’s Impact on the Employee Experience, Matt Cain, Stephen White, Nicole Greene, Christopher Trueman, Anushree Verma, Suzanne Schwartz, 9 January 2024
Gartner, Quick Answer: Beyond RPA, BPA and Low Code — The Future Is BOAT, Saikat Ray, Keith Guttridge, Akash Jain, Sachin Joshi, Arthur Villa, 11 July 2024
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