Put AI to work for insurance Streamline and automate claims, servicing, and underwriting processes. Provide transparent customer experiences, connect teams, and drive growth. Watch Video (1:45)
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Discover insurance solutions Be the insurer of choice with centralized work and connected processes. 
Claims
Automate and streamline claims Centralize claims work and data to streamline processes. Put AI to work to deliver a connected and transparent claims journey to employees and customers.
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Policy Servicing
Simplify and personalize servicing Automate policy servicing and simplify mid-term activities with real-time data and persona-based workspaces.
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Operational Resilience
Strengthen Operational Resilience Anticipate, prevent, respond, and adapt to business disruptions. Serve customers, deliver products, and protect your workforce.
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Put ServiceNow products to work Transform with solutions on one AI platform that can push you to become the trusted carrier of choice. Provide transparent experiences and drive sustainable growth–all while reducing costs.  Financial Services Operations for Insurance Connect claims, policy servicing, and underwriting processes. Improve policyholder retention and reduce costs.  Explore How Field Service Management Reduce field service costs, improve adjuster efficiency on the go, and accelerate productivity with AI.  Explore How IT Service Management Evolve service management to resolve issues quickly, elevate productivity, and speed the pace of innovation using AI. Explore How IT Operations Management Deliver proactive digital operations, help predict issues, and automate resolutions with AI. Explore How App Engine Empower creators of all skill levels to deliver unique workflows with less complexity, cost, and risk using AI-powered development.  Explore How Service Bridge for Financial Services Operations Strengthen your service ecosystem by connecting ServiceNow instances. Explore How
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Frequently asked questions Expand All Collapse All What is the role of AI in insurance?
AI can play a very impactful role in the insurance industry. For example, it can be used to summarize large claims documents in a clear and succinct way, saving claims employees such as adjusters and managers a lot of time. AI can also be used for real-time monitoring of claims and transactions, helping mitigate fraud. There are many other examples of how AI can influence the insurance lifecycle across various areas, including areas like data analysis, processing, and compliance.  
How are AI Agents enhancing insurance chatbots?
AI agents are enhancing insurance chatbots primarily by making them more intelligent and user-friendly. This helps streamline processes and provide better policyholder experiences. A few examples include: AI agents allowing policyholders to track claims with real-time information, and AI agents leveraging policyholder data to offer personalized recommendations. 
What role does AI play in property and casualty insurance claims?
AI can significantly impact property and casualty insurance claims in several ways. It automates the analysis of lengthy documents by providing digestible summaries, analyzes images necessary for determining claim payouts, and reduces manual work while improving resolution times by guiding policyholders through the claims process. 
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