Improve productivity and user adoption with ServiceNow training and certification. Choose learning paths from live courses to self-guided learning.
    
        
            
    
        
    
            
            
            
            
    
    
    
    
    
    
    
    
         
        
        
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            Unlock new skills at your own pace for an AI-driven world.
        
    
        
        
            
        
            
        
    
    
    
    
        
            
    
    
    
    
  
  
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
    
    
    
    
        Get started with ServiceNow University
        
    
    
      
    
        
            Explore the playground for learning to unleash your full potential.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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        Unlock career growth with ServiceNow certifications
        
    
    
      
    
        
            Expand your skills and boost your opportunities in the tech industry.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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        What is the ServiceNow AI Platform?
        
    
    
      
    
        
            See how ServiceNow AI streamlines workflows to drive success.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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        Introduction to Agentic AI
        
    
    
      
    
        
            See how Agentic AI and AI agents enhance automation and decision making.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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        Know and use AI effectively
        
    
    
      
    
        
            Learn AI, adopt it responsibly, and use AI tools to transform your work.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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        Build AI-powered solutions
        
    
    
      
    
        
            Build AI-driven workflows, smart apps, and intelligent customer experiences.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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            Turn your career dreams into realities through ServiceNow University, where anyone can gain skills, credibility, and maximize the ServiceNow Platform.
        
    
        
        
    
        
     
    
 
    
        
    
        
    
        
            
                Career Journeys
            
            
            
                
    
    
    
    
    
        
        
    
        Explore your career journey
        
    
        
        
            
        
            
        
            
        
    
    
    
    
        
        
            
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
        
        
        
    
        System Administrator
        
    
        
            
    
        
            You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track.
 
U.S. average salary* 
$102,500 USD
        
    
        
        
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
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        Implementer
        
    
        
            
    
        
            You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process.
 
U.S. average salary* 
$112,500 USD
        
    
        
        
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
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        Platform Owner
        
    
        
            
    
        
            You have a vision for how technology should be used and enjoy working and leading in cross-functional teams.
 
U.S. average salary* 
$105,000 USD
        
    
        
        
        
        
            
        
            
        
            
                 
    
    
        
        
            Start Learning
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
        
        
        
    
        Application Developer
        
    
        
            
    
        
            You’re an innovative thinker who tackles technical issues originally and creatively. You see possibilities and trust your limitless problem-solving imagination.
 
U.S. average salary* 
$115,200 USD
        
    
        
        
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
            Start Learning
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
        
        
        
    
        Technical Project Manager
        
    
        
            
    
        
            You love planning, managing, and executing technical projects on-time and on-budget, and work with technical teams and business leaders to ensure project success.
 
U.S. average salary* 
$155,000 USD
        
    
        
        
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
            Start Learning
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
        
        
        
    
        Support Specialist
        
    
        
            
    
        
            You’re the customer’s first point of contact for support. You work with IT specialists to track and document technical issues from the first call through resolution.
 
U.S. average salary* 
$46,500 USD
        
    
        
        
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
            Start Learning
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
        
        
        
    
        Business Process Analyst
        
    
        
            
    
        
            You love using data and technology to address business and customer challenges. You understand complex processes, and love working with devoted problem solvers.
 
U.S. average salary* 
$94,700 USD
        
    
        
        
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
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                Certifications
            
            
            
                
    
    
    
    
    
        
        
    
        Explore your portfolio
        
    
        
        
            
        
    
    
    
    
        
            
    
    
    
    
  
  
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
    
    
    
    
        Expert Certifications
        
    
    
      
    
        
            Explore the highest level of certifications ServiceNow offers. These are the gateway to being recognized as a leader in the ServiceNow field, and require a special mastery of both technical and communication skills.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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            Certified Technical Architect
        
        
    
    
    
    
    
    
    
    
    
      
         
    
    
        
        
            Certified Master Architect
        
        
    
    
    
    
    
    
    
    
    
      
    
  
    
    
    
    
  
  
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
    
    
    
    
        Mainline Certifications
        
    
    
      
    
        
            Proctored exams covering major ServiceNow products. Must pass periodic non-proctored delta maintenance exams to keep certification.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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        Micro Certifications
        
    
    
      
    
        
            Non-proctored exams on ServiceNow specialty products, focusing on a specified topic and covering a smaller scope than a Mainline Certification.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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        Suite Certifications
        
    
    
      
    
        
            Non-proctored exams on ServiceNow specialty products, focusing on a specified topic and covering a smaller scope than a Mainline Certification.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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        Inspiring stories from the community
        
    
        
            
    
        
            Watch how people just like you future-proofed their careers.
        
    
        
        
            
        
            
        
    
    
        
    
    
    
  
  
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
    
    
    
    
        Merv Small
        
    
    
      
    
        
            From hip-hop artist to ServiceNow expert, Merv’s bold pivot shows it’s never too late to reinvent your future in tech.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
            Video CTA
        
        
    
    
    
    
    
    
    
    
      
    
      
    
      
         
    
    
    
    
    
    
        
        
             
        
        
    
    
    
    
    
      
    
  
    
    
    
  
  
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
    
    
    
    
        Susan and Levi Britt
        
    
    
      
    
        
            Levi, inspired by his mom Susan, moved from construction to a thriving tech career with ServiceNow.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
            Video CTA
        
        
    
    
    
    
    
    
    
    
      
    
      
    
      
         
    
    
    
    
    
    
        
        
             
        
        
    
    
    
    
    
      
    
  
    
    
    
  
  
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
    
    
    
    
        Twinkle Sharma
        
    
    
      
    
        
            From dance to tech, Twinkle found rhythm and confidence in every step.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
            Video CTA
        
        
    
    
    
    
    
    
    
    
      
    
      
    
      
         
    
    
    
    
    
    
        
        
             
        
        
    
    
    
    
    
      
    
  
    
    
    
  
  
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
    
    
    
    
        Jerry Wong
        
    
    
      
    
        
            Jerry’s leap from his family’s restaurant to a ServiceNow platform owner was powered by hard work and a supportive community.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
            Video CTA
        
        
    
    
    
    
    
    
    
    
      
    
      
    
      
         
    
    
    
    
    
    
        
        
             
        
        
    
    
    
    
    
      
    
  
    
    
    
  
  
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
    
    
    
    
        Amanda Sandelin
        
    
    
      
    
        
            Amanda leaned into her creativity as an artist and business owner to launch a successful tech career.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
            Video CTA
        
        
    
    
    
    
    
    
    
    
      
    
      
    
      
         
    
    
    
    
    
    
        
        
             
        
        
    
    
    
    
    
      
    
  
    
    
    
  
  
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
    
    
    
    
        Anurag Singh
        
    
    
      
    
        
            The journey from a small village to tech leader shows how Anurag’s grit and pursuit of education led to a purposeful career.
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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        ServiceNow ecosystem jobs
        
    
        
            
    
        
            Take control of your career and find your opportunity as a ServiceNow-skilled professional.
        
    
        
        
            
        
            
        
            
        
            
        
            
                 
    
    
        
        
            Explore Roles
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
 
    
    
        
    
    
    
    
        
    
    
    
      
    
        
            *Data research: Faethm by Pearson Research, 2023