Enterprise Architecture Gain data-driven insights to assess, monitor, and align your application portfolio to business capabilities. Control costs and attain greater value from your technology investments. Get Solution Brief Watch Video (1:28)
Overview
One platform for enterprise automation Optimize your technology portfolio and accelerate business agility while reducing risk. Automate essential processes and run them from the ServiceNow AI Platform, a single system of action for the enterprise. Read Brief Explore AI Platform
Featured apps and capabilities for Enterprise Architecture Enterprise Architecture groups key applications and capabilities into packages that can scale with you as your needs change. Enterprise Modeling and Visualization Design and model architecture aligned with the ServiceNow CSDM. Application Rationalization Make data-driven decisions on whether to invest, sustain, migrate, or retire your business applications. Business Capability Management Remove people, process, and technology gaps so the right technology serves the right capabilities. Technology Portfolio Management Monitor lifecycles of the technologies that run your business apps. Reduce risk and set technology standards. Information Portfolio Management Track data across different apps to mitigate risk and help maintain compliance. Digital Integration Management Manage APIs effectively by using models to visualize and understand the app integration landscape. Predictive Intelligence Simplify and accelerate everyday work with built-in machine learning. 
Do more with Enterprise Architecture Combine Enterprise Architecture with other products and apps to solve the problems your business faces. Unite on a single platform to increase cloud adoption, system integration, agility, and resilience. Discover Solution
Put AI to work for people Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees’ fingertips, letting you translate that intelligence into action.  Explore AI
“What we can see, we can manage; and with ServiceNow, we can see all the applications everybody has across all of IBM” Alison Sorbet Operations Manager at IBM Read Case Study See All Case Studies
Explore further Dive into overview articles on a variety of topics related to Enterprise Architecture. Learn About ServiceNow See All Articles What is enterprise architecture? What is application portfolio management? What is digital transformation?
Benefits
Benefits Deliver enhanced capabilities and superior experiences with Enterprise Architecture.
Simplify to reduce costs Gain clear visibility into your capabilities to identify and eliminate costly redundancies. Get Ebook Read White Paper
Transform and innovate Align capability enhancements with strategic business priorities to deliver value. Elevate customer and employee experiences for competitive advantage. Read Ebook
Optimize for scalability and resilience Deliver success at scale and over long-term horizons. Make critical business services more agile and resilient. See Brief
Platform
Built on the ServiceNow AI Platform Enterprise Architecture includes AI platform capabilities so you can improve cloud adoption, system integration, scalability, and resilience. Transform your business with a single, unifying platform for the enterprise.
One platform to make work flow ServiceNow AI Platform is the single cloud application platform all our products run on.  Automate, simplify, and connect work across the enterprise to move your business forward.  Explore AI Platform Watch Video (1:28)
Single data model Design, plan, and visualize your enterprise architecture using data from the ServiceNow AI Platform. Learn More
Surveys and assessments Gain user feedback and performance insights from stakeholders to improve user experience and productivity. Get Details
Workspaces Engage teams and ignite productivity in a single, configurable Enterprise Architecture workspace. Read About It
Security lives at the center of all we do Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe. Find Out How Get Ebook
Certified integrations Enterprise Architecture seamlessly integrates with a variety of third-party products, software, and productivity tools.  See All Integrations Visualize and diagram processes, systems, and teams intelligently using data from Application Portfolio Management. Video CTA Export business application and capabilities data seamlessly from Application Portfolio Management to PowerPoint. Video CTA Combine Apptio IT Financial Management cost modeling with ServiceNow data to track your services TCO. Video CTA Gain insights from your applications TCO data to drive measurable business results. Video CTA Access and analyze technology business management (TBM) data in real time with a single, self-service portal. Video CTA
Users
Role-based apps for Enterprise Architecture Add continuous value to the business, no matter what hat you wear. Engage teams around shared data and processes on a single intelligent platform.
CIO Make investment decisions based on real-time, data-driven insights. Transform customer experiences, reduce costs, and enhance compliance and risk management with technologies like AI and automation.
Business Capability Management Gain visibility into people, process, and technology gaps to inform decision making. Information Portfolio Management Manage technology investments effectively to align with your organization’s strategic initiatives. Application Rationalization Reduce application redundancies to maximize value and decrease costs.
Enterprise architect Gain insight into the strategic roadmap and oversee architecture designs that best prepare your company to meet business objectives. Visualize and understand architecture to proactively identify redundancies, eliminate outdated apps, and improve cloud adoption and system integration.
Enterprise Modeling and Visualization Diagram and model IT architecture and capabilities to visualize the future state and achieve business goals. Business Capability Management Recommend and track technology investments that advance your organization’s business capabilities. Technology Portfolio Management Align digital assets with business functions to identify variances, risks, and more.
Application portfolio manager Get visibility into your application portfolio roadmap to understand the dependences and gauge ability to meet evolving business needs. Manage applications proactively to maintain data quality, control costs, and minimize risk.
Application Rationalization Make sure applications adhere to organizational standards without limiting business performance. Technology Portfolio Management Manage refreshes, retirements, and replacements across the portfolio effectively and efficiently. Digital Integration Management Support digital transformation and cloud migration without compromising costs, risks, or business capabilities.
Plans and Packages
Alt
What you get Enterprise Architecture simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivaled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.  Contact Us for Custom Quote
Package options Get the tools you need most with the Enterprise Architecture package that meets your business needs.
Enterprise Architecture Standard For businesses that optimize application portfolios to mitigate risk and achieve organizational strategies. Application Rationalization Digital Integration Management Application Total Cost of Ownership Digital Portfolio Management App Engine Starter¹
Enterprise Architecture Professional For businesses that optimize technology and align enterprise architecture to business strategy at scale. Technology Portfolio Management Enterprise Modeling and Visualization GRC Integration Framework Predictive Intelligence Platform Analytics Advanced² Application Rationalization Digital Integration Management Application Total Cost of Ownership Digital Portfolio Management App Engine Starter
1 Typical deployments require five custom tables. If more are needed, additional App Engine licensing may be required.
2 Platform Analytics Advanced includes Performance Analytics.
 Key capabilities for Enterprise Architecture Enterprise Modeling and Visualization Design and model architecture aligned with the ServiceNow CSDM. Application Rationalization Make data-driven decisions on whether to invest, sustain, migrate, or retire your business applications. Business Capability Management Remove people, process, and technology gaps so the right technology serves the right capabilities.
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Talk to an expert Connect with us to put AI to work and discover how Enterprise Architecture can speed your digital transformation. Contact Us
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