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Featured Revolutionizing Security Integration: Introducing the LLM-Powered SIR Integration Builder 🚀

Transform Integration Building from Weeks to Hours!We're thrilled to announce a game-changing innovation that will revolutionize how security integrations are built: the LLM-Powered Security Incident Response (SIR) Integration Builder. This groundbre...

  • Article
  • Gen AI
  • Integrations
  • Now Assist for SecOps
  • Now Assist for SIR
  • SecOps
  • Security Incident Response

Featured Platform Analytics Migration Central

Introducing Platform Analytics Migration Central   Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration.   Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...

  • blog
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see.   Welcome to the Speed Learning Series for IRM Risk Managemen...

  • Article

Featured Knowledge Management FAQ

    The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases.   Knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. You can ...

  • Article

Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD     This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

  • blog
  • Case and Knowledge Management
  • Enterprise Onboarding and Transitions
  • Human Resources Service Delivery

How to Highlight Reference Field in Workspace When User Has No Email

Hi Community,In ServiceNow Workspace, I want to change the background color of a reference field to yellow — but only when the referenced user record does not have an email address.I understand that direct DOM manipulation is not supported in Workspa...

  • Question

Reporting: Limiting Number of Records Shown

I'm trying to create a simple report showing a list of active users that are assigned more than one non-retired, operational PC's from table (cmdb_ci_computer).  Once I configure the report to group by "assigned to", I get a list of Users with each o...

  • Question
  • Performance Analytics

AI / Agentic AI capabilities in On-Prem ServiceNow

Could you please specify which AI and Agentic AI capabilities are supported in an on-premise ServiceNow deployment?We are particularly interested in:whether Generative AI features such as Now Assist can be operated on-prem,whether Predictive Intellig...

  • Question

Template applied with conflict - unable to update field (Workspace)

Hi all, I'm having an issue where users are unable to update a field when applying a template.Here's the error message:I've checked that users have the correct ACLs (including save_as_template ACLs), and can otherwise update the field. There are no c...

  • Question

Add UI Page to SOW via UI Action

I have built a UI page that functions correctly in the legacy view and configured a SOW UI action button that should load the page onClick. However, the SOW button will not load the page and does nothing. I suspect it has something to do with the UI ...

  • Question

Knowledge search over incident form is not working

Dear Team,On the incident form, next to short description we have knowledge search option basis the short description of that incident . But in my prod instance, that search is not working. When I am removing the short description from the search bar...

  • Question

Knowledge - search conditions?

Hi! When you enter multiple keywords in the search field under Knowledge - Homepage, how does it search for results? Does it look for matches in knowledge articles where every word in the search string appears? Or does it search per word in the resul...

  • Question

Workspace button from Ui action

i want when some ones click the favorite button the value add in list field that name is also favorite |favorite button click = favorite field that type is list any one can guide me? 

  • Question

current.update() is not working in my Scheduled Report

Using Yokohama release, and I have the following roles: itil, report_admin, report_publisher, report_scheduler, report_user, and schedule_admin. I have a Scheduled Report that aims to dynamically modify the email message body to display any 'hits' fo...

  • Question
  • current.update()
  • dynamic content
  • Scheduled Report

field validation on a form - alpha numeric only

Hello allI have a request to update an existing field on Incident form to a specific format as users are entering garbage data in the field now.. Entry should be restricted to alpha-numeric (for example: 123X) What's the easiest way to accomplishing ...

  • Question
  • Incident Management
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