Products

Featured Bravium + Impact - Everything You Need to Know

A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Since then, we've been hearing a ton of interest from our customers and partners about what's to come. Well, look no further! Here's a preview of what t...

Article
ServiceNow Impact

Featured Winners of the 2025 Best Employee Portal Contest (BEPC)!

ServiceNow is excited to share the list of finalists for our 2025 Best Employee Portal Contest!! The quality of all the submissions this year exceeded our expectations - the judges and executive sponsors were blown away by every contestant's de...

Article

Featured AI-Powered Optimizations for Vulnerability Management, IT Remediation, and Shift Handovers

The ServiceNow Zurich release is upon us! Included within are brand new AI capabilities built specifically for vulnerability managers, IT remediation owners, and security analysts. Let’s take a deeper dive into each one, and the benefits they provide...

Article
Agentic AI
Gen AI
Now Assist for SIR
Now Assist for VR
SecOps
Security Incident Response
Vulnerability Response

Featured Register Now! Introducing In-Person Symposium ServiceNow Nexus 2025 for SPM, EA & CWM

We’re bringing strategy, architecture, and work execution together like never before. Join us in person at Nexus 2025 for Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and Collaborative Work Management (CWM). This is your f...

Article

Featured Platform Analytics Enablement Toolkit

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

blog

Help with the Webex Contact Center integration with ServiceNow

Hi, we have implemented the WebEx plugin for integration with ServiceNow. The plugin itself is working well however I am looking to customize a few things.1. Currently the integration looks at the ServiceNow CRM and if the ANI exists as the primary b...

Question

How to Edit a custom skill after saving its prompt.

I was trying creating a custom skill from now assist skill kit. Once i have saved the prompt its not letting me allow to edit and its just skill is showing in draft state. Could you please let me know how to edit it?

Question

Additional Incident Forms

What is the best way to route multiple Incident record producers that auto assigns to specific assignment groups? Right now we have one Incident RP and one business rule that says, If assignment group is empty, then assign to IT support. I want to cr...

Question

Installation of SAM Master Plugin [com.sn_samp_master_ws plugin]

Hello, We've upgraded our ServiceNow instance to Yokohama release and prior to that, we already have these plugins installed (from Washington release): - SAM Pro installation [com.sn_samp_master] - this plugin is for release prior to Yokohama- SAM Wo...

Question

Autonomous Implementation - where can I find out more for it with CSM?

Question

Security operations integration

Do we have an integration facility with MSFT Defender Attack Surface Manager? If yes, kindly share any documentation w.r.t integration procedures

Question

Depends on: Relationship between Application service and Application

I have a quick question, I’m new to working with the CMDB.I received a request to change the relationship from Contained by to Depends on.The parent is the ApplicationThe child is the Application ServiceMy question is: I need to remove the Contained ...

Question

Employee Document Management - Bulk Import

We are exploring the use of Employee Document Management and the Bulk Import capability from a Local Directory (not Cloud) and have some questions for the Community. 1. Can the files to be imported for each Employee be stored in a folder for each emp...

Question
Employee Document Management

SNPI - Agile Planning

Hello all.Hope it's going well.I am not able to complete my LAB instance for the SNPI - Agile Planning just because of Steps 11,12,13.11.Filter the list to display only the stories where the value of Assignment group contains Students.12.Associate th...

Question

We are integrating ServiceNow with SAP SuccessFactor

Dear Team, We are integrating our ServiceNow with SAP SuccessFactors(Using IntegrationHub) to retrieve employee HR profile data from SAP SuccessFactors by following attached document. And we are getting the below error while configuring the Credentia...

Question
Human Resources Service Delivery

Unable to dynamically filter HR service field using client script due to OOB advanced reference qual

Hi Community,I'm working on a requirement where I need to dynamically filter the hr_service reference field based on the selected assignment group using a client-side onChange script. Issue:Even though the script executes and returns the expected fil...

Question

The countdown to ServiceNow Nexus 2025 for Asset has begun! Check out the jam-packed agenda!

ServiceNow Nexus 2025 for Asset is a 2-day, in-person event being held at our ServiceNow Headquarters in Santa Clara, California! This event’s a unique opportunity for our customers to connect with and learn from other asset management customers, pe...

blog

The countdown to ServiceNow Nexus 2025 for Asset has begun! Check out the jam-packed agenda!

ServiceNow Nexus 2025 for Asset is a 2-day, in-person event being held at our ServiceNow Headquarters in Santa Clara, California! This event’s a unique opportunity for our customers to connect with and learn from other asset management customers, pe...

blog

Duplicate CI's being created on the cmdb_ci_vm_instance and cmdb_ci_linux_server table

Hey everyone, We are having duplicate CI's created on our cmdb_ci_vm_instance and cmdb_ci_linux_server tables. The CI's on the cmdb_ci_linux_server are coming from one integration, while cmdb_ci_vm_instance are coming in from another. We are trying t...

Question

Eventhough credential is working for Network device but getting active but couldn't classify

Hi allI am facing error during discovery of one of network device for my client.When testing the credential for that ip credential is showing working. Now when I run the discovery against that IP i am getting the below error Please suggest me the s...

Question