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Featured Essential Information: VR to USEM Upgrade Guidance

USEM Launch Details  USEM - Unified Security Exposure Management - is the next evolution of Vulnerability Response (VR) USEM features are made available in Vulnerability Response v30x Vulnerability Response v30x was officially launched and released...

  • Article
  • USEM
  • USEM Upgrade
  • VR v30x

Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge.   Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it.         Using the...

  • blog

Featured CIS Data Foundation Certification Is Live, Free Through June 30

  EA TRAINING & Learning • Limited Time OFFER CIS Data Foundation Certification Is Live, Free Through June 30 The EA Product Team · April 2026 We're excited to share that the Certified Implementation Specialist – Data Foundations (CIS-DF) exam cover...

  • Article

Resolved! List colletor variable attributes

Hi, I created a List Collector variable referencing the cmdb_ci_computer table.I configured variable attributes to allow searching by three fields:NameSerial NumberAssetExpected behavior:When I type a value from any of these fields, the corresponding...

  • Question

How to set up Knowledge Article approval flow?

Hi all,I’m trying to set up a Knowledge workflow where:• The author submits a KB article• The system automatically routes it to the author’s manager for approval• After the manager approves it, it goes to our Knowledge Team for formatting and final a...

  • Question
  • Approvals
  • Flow Designer
  • KB Articles
  • Knowledge Management
  • Workflow

DevOps Change Velocity Implementation Lab - issues

Hi, I am going the lab in ServiceNow University for the DevOps Change Velocity Implementation course and I am blocked at step 12 of the guide. I previous steps, we are asked to go to the "Change - Overview Container" and add Change Overview Cards for...

  • Question

ACC-V with SAM pro

I am implementing acc-v with sam, however I do not see data being populated in samp_sw_usage.I have followed below article and installed osquery on the device. Enabled sam policies and checks as per article below.Note - I have installed midless acc.h...

  • Question

Apply fiscal calendar to incident records

I've successfully generated Fiscal Calendar records and their related Calendars for Package for most every table, but Incident (Incident Management) doesn't seem to work, is there a different package needed than Incident Management for those?

  • Question

Filter between Last 2 years and last month

My brain tells me that this filter should give me 2024, 2025 and up to March 2026.In Platform Analytics it gives me 2025 to March 2026.Any suggestions on getting the true last 2 years and up to last month?

  • Question

Remove option from dropdown

I am wanting to remove the Strategy and Data Reporting (SDR) from the highlighted field. When I right click assignment group to remove SDR, it does not appear there. How do I troubleshoot and remove the desired option? 

  • Question

Catalog item - MRVS

Hello,In my PDI (Zurich) I was able to create a catalog item with a Multi -Row Variable Set (MRVS) - to add additonal user who may also need this item.Giving me the following informationUser (reference)Email - bot walk to User question (auto -populat...

  • Question
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