Posting date time not populating in the transaction details

Hi All, My requirement is to populate posting date time in the transaction table.Posting date time should be mapped to CPD value.In CPD value comes from Financial transaction table so dot walked from that table to add it in the data resource.(attache...

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Unable to reset the password for user in AD

I was working in creating the admin account in AD using the flow designer and account is being created. Also, I was trying to reset the password after the account is created and I see in the flow it is showing as success and when I try to login with ...

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Regarding Data encryption

I want the explanation for the following questions in a document which explains how this is implemented in ServiceNow ?1. How the ServiceNow data is managed at storage ?  Is that all encrypted ? How the encryption is handled ?2. How the data is encry...

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Need Help Creating ACL on alm_hardware Table Based on "Managed By Group"

Hi Everyone, I am trying to create an ACL on the alm_hardware table in ServiceNow. We have a custom field called u_managed_by_group on the hardware asset record.  The requirement is: Only users who are members of the group specified in the u_managed_...

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New Button for Goals in SPW workspace

Hi All,I'm seeing new button in Goals list in SPW workspace, clicking on it will create a new goal. All the lists like strategic plans, strategic priorities have new button. I could not find them in declarative actions, if I need to edit the new butt...

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How to update change request view - fields and Tabs in SOW

Hi All, We have 4 different requirements related to update the view for change record in SOW as below,Currently there are 4 tabs Overview, Details, Change tasks, Related records 1. In 'Overview' tab we want to remove a block 'Scope and Impact' contai...

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UI Builder - Data Visualization score card.

Hello Team,          We have requirement as such that on selecting Group from dropdown (Typeahead single select component), dynamic query "Group = Selected Group" should be passed to data visualization score card. How it should be done?         Pleas...

• Question

Need to add delay in script include

Hi @Ankur Bawiskar , I want to add delay in the script include.I tried the script mentioned in this https://www.servicenow.com/community/service-operations-workspace/add-sleep-or-delay-in-your-script-for-global-scoped-app/tac-p/3516944#M207  in my sc...

• Question

State Field in alm_license table in SAM Pro

Hi,I see "state" field is mandatory field and hence throwing an error while importing the entitlements through entitlement import template.I can add this column in the template and update the value as "Build" and fix the error but I am assuming if th...

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Get SCCM data and populate cmdb_ci_disk table, specifically the hard drive serial_number

We have a working SCCM connection. I am trying to populate the hard drive serial number into ServiceNow. I can see the value is available in SCCM, but when I try to create a transform map or adjust the robust transform, the serial_number field is not...

• Question

NOW ASSIST AI SEARCH LICENSING

Hi,could you please confirm whether enabling and using Now Assist in AI Search consumes Assists (the consumption units used by Now Assist features), or if this specific AI Search capability does not consume any Assists?Thank you.

• Question

AI Search or AI Genius results not appearing in Help Portal search For some Prompts

We are on ServiceNow Zurich Patch 7 and are facing an issue with AI Search or  AI Genius in the Help Portal.For certain search stringsThe expected results are visible in AI Search Preview.However, the same results do not appear in the Help Portal sea...

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Reporting on the source of interaction records

Is there a way to report on the source of an interaction record beyond creating a custom field? Interactions could be generated through chat or via email or from the service portal, which means we could use the 'type' but if there are multiple record...

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Need the latest SOC2 report of ServiceNow to submit to Internal Security Compliance Team

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The CMDB "Beast": Solving for Ownership Without Over-Engineering

I recently received a question that hits on a universal pain point for anyone managing a CMDB: "What is the best practice for filling empty ownership attributes on Virtual Machines?" It’s a classic dilemma. Because ServiceNow is an endless toolbox, i...

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• Data Foundations