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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Reporting

Featured 2025 Risk & ESG Events

2025 Risk & ESG Events Integrated Risk Management (IRM) | Third-party Risk Management (TPRM) | Business Continuity Management (BCM) | Privacy Management | ESG Management (ESGM)   October Oct 7Cyber RiskWebinarTuesday, Oct 7 @ 8am PT - 9am PT | 11am ...

  • blog

Featured Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see.   Welcome to the Speed Learning Series for IRM Risk Managemen...

  • Article

Featured How to monitor and maintain awareness of your GRC license usage

The GRC Licensing Summary Dashboard enables you to track, forecast, and optimize your GRC usage.   As organizations expand their governance, risk, and compliance (GRC) programs, monitoring license consumption becomes important to manage costs, mainta...

  • Article

Microsoft Copilot integration with Now Virtual Agent

Hi @Victor Chen  We would like to know that if we search something like create an incident in MS co-pilot, it is giving the results but to actually perform the task it is routing us with the links provided to now virtual agent chat window in MS teams...

  • Question
  • AI Search
  • copilot
  • MS Teams
  • Virtual Agent

Flow Designer - choosing the right action?

I'm putting a flow in place for a separation of employment where the flow runs a look up against the CMDB-Application table and tells us what applications the affected user is a SME, owner, or support person on.  My look up application records is wor...

  • Question

Distribution of Hours per User in Resource Management

Good morning, I'm currently setting up Agile Development in ServiceNow. When scrum tasks are created and assigned to a user, I’ve set up a flow to automatically create a Resource Assignment for that user. However, when I access the Resource Managemen...

  • Question

Best Practice for Representing Application Modules in CSDM

In our CMDB (aligned with CSDM v4), we currently have Business Applications and Business Services defined — for example, Outlook as the Business Application and Email as the Business Service.Similarly, other applications are classified this way. Howe...

  • Question

take table data from widget and add to RITM and SCTASK

hi everyone, I've created a simple and dynamic widget to use on the service portal so that users can add info into each row and copy rows as needed (like a multi-row but with the ability to duplicate rows). but when the catalog item is submitted, the...

  • Question

Agent Chat Availability - Agents still available after closing the browser

Hey all! I'm working to implement Agent Chat for my client and I've noticed while testing that the Service Desk user I'm using will stay as "Available" in their Presence Status even hours / days after I closed that browser with that session. I confir...

  • Question
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