Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
EA TRAINING & Learning • Limited Time OFFER CIS Data Foundation Certification Is Live, Free Through June 30 The EA Product Team · April 2026 We're excited to share that the Certified Implementation Specialist – Data Foundations (CIS-DF) exam cover...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
ServiceNow's Security & Risk Customer Community Event: Nexus Security & Risk As AI reshapes the security and risk landscape, staying connected with the community tackling these challenges has never been more important. We'd like to invite our Servi...
Hi Everyone, We are currently trying to setup our microsoft sharepoint online spoke, but we are getting the error below OAuth flow failed. Verify the configurations and try again. Error detail:invalid_client, AADSTS700027: The certificate with identi...
Enable Service Portal Web Client - Failed : Virtual Agent Lab: Please Find Attachment1. I completed PDF lab document given for this specific task but it hints "Configure Agent Chat in a portal" with link https://www.servicenow.com/docs/r/platform-use...
Hi All, Post implementation of Now Assist for Virtual Agent, along with the activation of the Create Incident agent, live agent support is no longer provided at the initial interaction. Instead, end users are given the option to create incidents dire...
I am currently migrating a Normal Change Workflow to Flow Designer and am facing an issue with handling approvals when the Change is placed On Hold.Current behavior:In the Assess state, Peer Approval is requested.If the Change is moved to On Hold, th...
What is the field definition/description for all fields in Contract (ast_contract ) table?Can someone her help and provide me the url where I can get the details? Thank you,Bhuvana Venkatesh
I'm having trouble assigning approvers in the rm_release_scrum table. I have admin access, and no roles have been created. Some people can do it, but others can't. I have all the necessary permissions in sysapproval_approver. Any advice?
We are using CSM Configurable Workspace, where when we hover on anything like record or list at left pane, a info comes as black tags and it takes couple of minutes sometimes to fade away. Can we disable it or just reduce the time out on it? This is ...
This session will be a deep dive into how you manage ideation to deployment across an application with Autonomous IT, from zero touch planning, to operations and assets. Learn about available integrations, capabilities and see live demos! Register n...
I'm trying to setup an email notification that will notify the Incident Technicians group that a new Incident has been submitted by an email sent to our support email address. What I would like the email body sent to technicians to contain:Requested...
Hi,I would like to attach a PDF form to a catalog task.Context: a catalog item has 5 catalog tasks. The requirement is that for the 4th catalog task, the assigned to manager must have access to a pdf form to complete.How can I add this form in Flow d...
It appears that audits in the Agent mobile app sometimes use the Scan function instance, which has a label on the Input form screen of just "Asset Tag", and sometimes use the Multi scan V2 function instance, which as a label on the Input form screen ...
Setting up AI agents goes smoothly until it doesn't. You’ve activated the Now Assist AI agents plugin, opened AI Agent Studio, and you’re ready to start building, then something goes wrong. The product docs cover the setup steps, but there are severa...
Hi ServiceNow Support,We are experiencing an issue with CMDB Data Manager Dependent CI Retirement.When we retire a parent CI, for example a Server CI, the dependent CIs are correctly identified and inserted into the CMDB Dependent CI Ledger table.How...
We're excited to announce that AI Voice Agents are now live on the Now Platform! AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...
Hello,I have a field in a custom scope on the sn_employee_profile table. I created a role based "Allow if" Read ACL for that field (sn_employee_profile.x_abc_scopename_fieldname). If a user has the sn_employee.admin role, then the ACL works fine, but...
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