ServiceNow Community

Questionnaire - why do I do see a header of Variables ?

Any idea, why on this instance when I show a Questionniare I see Variables after the title and before my question ? I cannot see why it suddenly started. I did wonder if it was an instance, plugin update, but a PDI that is to the same level is not s...

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Where can I find templates required for implementing HRSD

Hi Team,Servicenow provides a specific excel template to collect data related to a record producer or HR Service. Generally that excel template contains multiple tables which provides guidance in one table and other table it collects information abou...

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incident form is readonly after zurich patch 7 upgrade

After upgrading from Zurich Patch 6 to Patch 7, the Incident form has suddenly become read-only for me. Is this expected behavior after the upgrade? If so, could you please advise on the recommended solution to resolve it?

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Multiple Business Applications per Application Service?

Hey everyone! Is it possible/acceptable in the CSDM framework to have an application service instance match up to multiple Business Applications? For example: We have a Production, Test, and Development instance of the ServiceNow Platform. When co...

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Salesforce Spoke OAuth 1.0 – Access and Refresh Tokens Tied to Different Users?

I’m looking for confirmation on how Salesforce Spoke OAuth 1.0 credentials are stored and associated in ServiceNow.Observation / statement to validate:For Salesforce Spoke OAuth 1.0, the Access Token and Refresh Token exist as separate records and ma...

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Validate Lifecycle combination Business Rule error in Flow Designer

Hello all, When I am trying to update a Business Application record from flow designer,I am updating with Status --- Retired, Life Cycle Stage ---- End of Life, Life Cycle stage status --- Retired.the record is not getting updated with the values, in...

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Service Operations Workspace interaction record

We are evaluating how to optimize the out-of-the-box (OOTB) Interaction Record feature within Service Operations Workspace along with Playbook to improve data quality and reporting capabilities. We currently create incident records for all customer i...

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KPI’s for ServiceNow Platform Owners

I’m curious how other organizations are measuring success at the platform owner level.As a ServiceNow Platform Owner, what KPI’s or metrics do you actively track to understand platform health, maturity, and value?Some areas I’m especially interested ...

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platform owner

Sys_id getting displayed in archive tables

In my archive tables sys_id's are getting displayed in place of reference records for "assignment group , opened for, opened by and affected user". archive rules are configured and "retain references" is checked true.in those archive tables, type of ...

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Best practices for Max Runtime for Discoveries Schedules.

Would like to know if there is any best practices to setup the Max run time for discovery schedules?Which number would be a good solution? around more 30% of the time needed?Thank you guys in Advance.

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Need to change text color of catalog's variable in portal

I am working on a ServiceNow Service Portal widget where the default "This field is mandatory" message is appearing in grey.I have already implemented a client script to display the message as an error (red color), but it seems that the portal’s back...

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Need to create a report with specific dates

Hello Community, I need your help with the following requirement:I am creating a report for a specific table but in this report i need to show only those records which were created from 21st of last months to 20th of the current month. This report wi...

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Inside CSAT survey it says- you are not authorized or the record is not valid

1)How to delay the CSAT survey email for 2 hours from the time of incident resolution2)If the survey is not filled, then a follow-up notification should be sent to the caller after 5 days from the time of incident resolution. I have tried this requir...

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Important Knowledge 2026 update!

Hello SNUG Members! We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Con...

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End Flow button at the bottom right in Virtual Agent Chat.(only on attachment type question)

Hi All, I’m facing an issue in Virtual Agent related to the “End Flow” button, especially in a pre-chat survey (attachment question type). When the user clicks End Flow during the survey, the flow restarts and displays from initial. After compl...

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