Put AI to work for life sciences Simplify processes and help increase efficiency to speed life-saving treatments to market. Improve patient outcomes while promoting security and compliance. Get Report
2025 HCLS AI Maturity Index – see how AI Pacesetters are turning investment into impact View Report
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Discover life sciences solutions Identify, develop, and bring life-saving therapies to market using the ServiceNow AI Platform.
Optimize the Contact Center
Enhance contact center experiences and outcomes Upgrade customer experiences to realize efficiencies in clinical trials, lab operations, and patient care.
Related products Healthcare and Life Sciences Service Management App Engine
Digitize Plant Operations
Achieve a complete, contextual view of OT systems. Connect your operational technology to production processes with digital workflows to help rapidly respond and recover from any incident or change.
Related products Operational Technology Management Field Service Management
Modernize Technology and Innovate IT
Optimize IT service operations Run secure, automated digital operations to help predict and prevent issues, increase productivity, and deliver scalable services.
Related products IT Operations Management Integrated Risk Management
Featured products Increase speed, drive innovation, reduce costs, and safely manage your organization with one AI platform. Healthcare and Life Sciences Service Management Add precision to processes across laboratory, ancillary, and administrative departments. Explore How App Engine Empower creators of all skill levels to bring unique workflows to market with less complexity, cost, and risk. Explore How Field Service Management Optimize inventory control and management, increase asset uptime, and strengthen regulatory and safety compliance. Explore How IT Operations Management Deliver proactive digital operations, predict issues, and automate resolutions with generative AI. Explore How Operational Technology Management Streamline plant operations and maximize uptime. Prioritize and respond to incidents quickly. Explore How Integrated Risk Management Transform siloed, inefficient processes across the enterprise into an integrated risk program. Explore How
Automation accelerates AstraZeneca’s mission to save millions of lives Replacing manual tasks with an AI-powered platform saves precious time for researchers and scientists. Find out how
TRIMEDX uses AI to support technicians so patient care continues to come first To drive operational efficiencies, healthcare asset management business, TRIMEDX, leverages the ServiceNow AI platform. Read Case Study
Becton Dickinson builds critical skills to accelerate global service delivery Global medical technology company digitally transforms its shared services delivery platform. Read Story 
McKesson achieves ITSM rollout success McKesson partners with ServiceNow to implement IT Service Management and train 4,000 agents on the platform, utilizing the RiseUp with ServiceNow program. Read Story
Fresenius simplifies access to IT support with Virtual Agent Fresenius implements Virtual Agent, integrated with Microsoft Teams, to streamline IT support and improve the user experience. Read Case Study
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Brief Drive innovation in life sciences with ServiceNow, powered by NVIDIA AI Read Brief
Analyst Reports ServiceNow Named a Worldwide Leader in 2024 IDC MarketScape for Worldwide SaaS and Cloud-enabled Spend Orchestration ServiceNow Named a Leader in The Forrester Wave: Governance, Risk, and Compliance Platforms, Q4 2023 Gartner names ServiceNow a Leader in 2024 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms ServiceNow Named a Leader in the 2024 Gartner® Magic Quadrant™ for AI Applications in IT Service Management Industry Insights Healthcare in 2030 Pulse Report Meeting Four Emerging Expectations for the Life Sciences Industry Turn Compliance Challenges into Competitive Advantage Demos HCLS Clinical Trials Digitize the Smart Industry with Operational Technology Risk & Compliance Supplier Onboarding, Collaboration, and Risk Management
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