Developer

How to Set Up Calendar Invites free for Outlook Using ServiceNow

From Servicenow if we scheduled notifications to users as calendar meeting invites currently the status is setting as Tentative in outlook calendar. How to set up this calendar invite to be set as free when the meeting invite is scheduled from servic...

Question

User can't able to see additional comments/worknotes field

I have a case table extends from the Task table. I noticed an issue recently that snc_internal users can't able to see additional comments and worknotes in the form. I checked the acl and it is passing for the user but not sure why these two fields a...

Question

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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which OOB component unblocks an email address from Bounce Email Address (sys_blocked_email_addresss)

May i know how the email address in sys_blocked_email_addresss table is set to Unblocked and Failed Count to 0 . is it OOB functionality/which component sets it to unblocked? Appreciate the Help! Thank you

Question

theme-lib.general.thread-solved! Actionable task for Survey response.

Hello Experts, I have created a survey for Service Desk team. One of the question in the Survey is as below Whenever the response is Yes, I want to create an actionable Task to the Service Desk managers , they get notified and can update & close t...

Question
Scripting and Coding

Simple steps to auto-enable user record on correct SSO login

Sometimes your source of user data is not fully correct.It can get incorrect data from external source or just temporary marks user as disabled while user on vacation. Script below will mark user record as active as a result of correct SSO login. Pr...

Question

Multi-Row Variable Set - Reporting - Display Rows in to Columns

Hello Community, I am reaching out for some support. We have been leveraging the multi-row variable set for many of our catalog items with out consider some of the challenges in reporting on the date. Challenge #1 - there is no direct relationship...

Question
Analytics and Reports

Sys_popup view for a specific table

We created the view "sys_popup" in the table "ast_contract". This view should be applied when we preview contracts from another records table "Vendor Engagement". As a user when I open Vendor Engagement and preview Contract, the sys_popup view is not...

Question

What is call a searchable field

Hello,I have a requirement to create a new field on a form. However, I’m not sure what "searchable" means in this context.The requirement is:"Name (Freeform Text Field, 50 characters... searchable)"After asking for more information, they mentioned th...

Question

theme-lib.general.thread-solved! How to Migrate Decision table from Dev to QA

I have created a decision table in dev environment and now I'm trying to move that decision table QA using update set. But the migration is not happening properly.Pls suggest the ways for migration of decision table.

Question

theme-lib.general.thread-solved! ScTask must be create only in a specific time window.

Hi All, I was working on a flow designer logic, and getting a problem in it.My requirement is: users can raise their request at any time but sctask should only be create in a specific time window.For Ex:- user raised a req on thursday, even after get...

Question

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Specific Field type not displayed in Catalog item

Hello All,As per one of my requirement, I have created one variable set which needs to be added to multiple catalog items. There one of the field type is Rich level text through which specific instruction will be visible in the form.But while adding...

Question

Any Dev with Salesforce Background who moved to SNOW development

If you happen to have any insights or advice/recommendations so the Learning curve to get certified with SNOW can be shortened I will appreciate your help and assistance in this matter.

Question

GRC optimisation with 'Issue Triage'

If you're working with ServiceNow GRC, you've probably heard the same story from clients: issues are piling up, the triage team is overwhelmed, and there's no clean process to separate signal from noise. The good news? ServiceNow ships a solid Iss...

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GRC