Operational Technology Management from ServiceNow provides a complete and contextual view of OT systems, so you can keep them secure—and up and running. 
    
        
            
    
        
    
            
            
            
            
    
    
    
    
    
    
    
    
         
        
        
    
        
    
        
    
        
    
        
    
        
            
                Operational Technology Management Overview  
            
            
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        One platform for enterprise automation 
        
    
        
            
    
        
            Embrace industrial workflows. Automate essential OT management processes and run them from the ServiceNow AI Platform, a single system of action for the enterprise.  
        
    
        
        
            
        
            
                 
    
    
        
        
             Explore AI Platform 
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
 
    
    
    
        
        
    
        Features for Operational Technology Management   
        
    
        
            
    
        
            Operational Technology Management groups key features into packages that can scale with you as your needs change.  
        
    
        
        
            
        
            
        
    
    
    
    
        
    
    
    
    
    
        
        
    
        OT Asset Management 
        
    
        
            
    
        
            Manage the OT asset lifecycle effectively on one platform.
        
    
        
        
            
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        OT Visibility 
        
    
        
            
    
        
            Discover OT devices on industrial networks and map them to production processes for complete context.
        
    
        
        
            
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        OT Vulnerability Response 
        
    
        
            
    
        
            Identify issues and automate alerts to address problems before they happen.
        
    
        
        
            
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        OT Service Management 
        
    
        
            
    
        
            Connect your IT, OT, and production processes for operational resilience.
        
    
        
        
            
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
    
        
    
 
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Do more with Operational Technology Management    
        
    
        
            
    
        
            Combine Operational Technology Management with other products and apps to create a powerhouse technology platform. Deliver always-on digital services, amazing user experiences, and increase security while minimizing risk.
        
    
        
        
            
        
            
                 
    
    
        
        
            Discover Solution
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
 
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Talk to an expert
        
    
        
            
    
        
            Connect with us to put AI to work and deliver always-on digital services, and amazing user experiences with increased security and minimized risk.
        
    
        
        
            
                 
    
    
        
        
            Contact Us
        
        
    
    
    
    
    
    
    
    
    
            
        
            
        
    
    
    
    
    
 
    
 
            
        
            
                Benefits
            
            
            
                
    
    
    
    
        
    
    
    
    
    
        
        
    
        Benefits
        
    
        
            
    
        
            Map OT devices, assess risks, and optimize processes with Operational Technology Management.
        
    
        
        
    
        
     
    
 
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Enhance visibility
        
    
        
            
    
        
            Gain complete visibility across your OT ecosystem and associated devices with production processes to assess risks accurately.
        
    
        
        
            
        
    
    
    
    
    
 
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Minimize downtime   
        
    
        
            
    
        
            Prioritize and respond strategically to vulnerabilities with comprehensive service management. Ensure all your OT devices are patched and functioning optimally.
        
    
        
        
            
        
    
    
    
    
    
 
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Strengthen security 
        
    
        
            
    
        
            Systematically harden the expanding OT and digital attack surface and streamline compliance efforts for more resilient operations.
        
    
        
        
    
    
    
    
    
 
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Talk to an expert
        
    
        
            
    
        
            Connect with us to put AI to work and deliver always-on digital services, and amazing user experiences with increased security and minimized risk.
        
    
        
        
            
                 
    
    
        
        
            Contact Us
        
        
    
    
    
    
    
    
    
    
    
            
        
            
        
    
    
    
    
    
 
    
 
            
        
            
                Platform
            
            
            
                
    
    
    
    
        
    
    
    
    
    
        
        
    
        Built on the ServiceNow AI Platform
        
    
        
            
    
        
            Operational Technology Management includes platform capabilities so you can optimize OT and IT processes together. Transform your business with a single, unifying platform for the enterprise.
        
    
        
        
    
        
     
    
 
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        One platform to make work flow
        
    
        
            
    
        
            ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward.
        
    
        
        
            
                 
    
    
        
        
            Explore AI Platform
        
        
    
    
    
    
    
    
    
    
    
            
                 
    
    
    
    
    
    
        
        
            Watch Video (1:28)
        
        
    
    
    
    
    
            
        
            
        
    
    
    
    
    
 
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Central repository 
        
    
        
            
    
        
            Get full visibility into your OT environment and make better decisions.
        
    
        
        
            
        
            
                 
    
    
        
        
            Explore CMDB 
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
 
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Workspaces 
        
    
        
            
    
        
            Deliver experiences that engage teams and supercharge productivity in a single, configurable workspace.
        
    
        
        
            
                 
    
    
        
        
            Find Out How 
        
        
    
    
    
    
    
    
    
    
    
            
        
            
        
    
    
    
    
    
 
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Service level management  
        
    
        
            
    
        
            Manage commitments centrally between service providers and customers.
        
    
        
        
            
                 
    
    
        
        
            Get Started 
        
        
    
    
    
    
    
    
    
    
    
            
        
            
        
    
    
    
    
    
 
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Security lives at the center of all we do  
        
    
        
            
    
        
            Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe. 
        
    
        
        
            
        
            
                 
    
    
        
        
            Find Out How  
        
        
    
    
    
    
    
    
    
    
    
            
                 
    
    
        
        
            Get Ebook  
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
 
    
    
    
        
        
    
        Certified integrations
        
    
        
            
    
        
            Operational Technology Management seamlessly integrates with tools and apps that help you secure your production environment and maximize uptime.
        
    
        
        
            
        
            
        
            
                 
    
    
        
        
            See All Integrations
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
        
            
    
    
    
    
  
  
    
    
    
    
    
    
    
    
    
    
        
    
        
    
    
               
    
    
    
    
    
    
    
    
    
    
    
    
    
      
    
        
            Import Siemens IAH assets into ServiceNow with Service Graph Connector for Siemens IAH.
        
    
    
    
    
    
    
    
    
    
      
    
      
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
      
    
  
    
    
    
    
  
  
    
    
    
    
    
    
    
    
    
    
        
    
        
    
    
               
    
    
    
    
    
    
    
    
    
    
    
    
    
      
    
        
            Expand the visibility of OT assets alongside traditional IT assets to give security professionals a wide view of their environment within ServiceNow.
        
    
    
    
    
    
    
    
    
    
      
    
      
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
      
    
  
    
    
    
    
  
  
    
    
    
    
    
    
    
    
    
    
        
    
        
    
    
               
    
    
    
    
    
    
    
    
    
    
    
    
      
    
        
            Import sites, detect devices by each site, establish connection (or baselines), and install programs with Claroty CTD.
        
    
    
    
    
    
    
    
    
    
      
    
      
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
      
    
  
    
    
    
    
  
  
    
    
    
    
    
    
    
    
    
    
        
    
        
    
    
               
    
    
    
    
    
    
    
    
    
    
    
    
    
      
    
        
            Address the new threat landscape of managed, unmanaged, and IoT devices.
        
    
    
    
    
    
    
    
    
    
      
    
      
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
      
    
  
    
    
    
    
  
  
    
    
    
    
    
    
    
    
    
    
        
    
        
    
    
               
    
    
    
    
    
    
    
    
    
    
    
    
    
      
    
        
            Import asset and alert information from one or more Nozomi CMC instances.
        
    
    
    
    
    
    
    
    
    
      
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
      
    
      
    
  
    
    
    
    
  
  
    
    
    
    
    
    
    
    
    
    
        
    
        
    
    
               
    
    
    
    
    
    
    
    
    
    
    
    
    
      
    
        
            Use Prebuilt SAP integration that enables OT customers to populate the ISA Equipment Model without designing, coding, or training required.
        
    
    
    
    
    
    
    
    
    
      
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
      
    
      
    
  
        
        
    
 
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Talk to an expert
        
    
        
            
    
        
            Connect with us to put AI to work and deliver always-on digital services, and amazing user experiences with increased security and minimized risk.
        
    
        
        
            
                 
    
    
        
        
            Contact Us
        
        
    
    
    
    
    
    
    
    
    
            
        
            
        
    
    
    
    
    
 
    
 
            
        
            
                Plans and Packages
            
            
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
         
    
    
         
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        What you get 
        
    
        
            
    
        
            Operational Technology Management simplifies processes to help you optimize output, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivaled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.
        
    
        
        
            
        
            
        
            
                 
    
    
        
        
            Contact Us for Custom Quote
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
 
    
    
    
        
        
    
        Package options
        
    
        
            
    
        
            Get the tools you need most with the Operational Technology Management package that meets your business needs. Scroll down to see a sample of the features in each package.  
        
    
        
        
            
        
    
    
    
    
    
    
    
    Operational Technology Visibility (OTV)
    
    
    
    
    
    
     
    
        
            Operational Technology Manager   
        
    
        
            Industrial Process Manager  
        
    
        
            ITOM Visibility v2  
        
    
        
            App Engine Starter¹  
        
    
        
            Integration Hub spokes included   
        
    
 
    
    
    
    
    
    Operational Technology Vulnerability Response (OTVR)  
    
    
    
    
    
    
     
    
        
            Operational Technology Manager 
        
    
        
            Vulnerability Solution Management 
        
    
        
            Industrial Process Manager 
        
    
        
            App Engine Starter 
        
    
        
            Integration Hub spokes included    
        
    
 
    
    
    
    
    
    Operational Technology Service Management (OTSM) 
    
    
    
    
    
    
     
    
        
            Operational Technology Change Management
        
    
        
            Operational Technology Incident Management  
        
    
        
            Asset Management  
        
    
        
            Problem Management  
        
    
        
            Walk-Up Experience  
        
    
        
            Workforce Optimization   
        
    
        
            App Engine Starter  
        
    
 
    
    
    
    
    
    Operational Technology Asset Management (OTAM) 
    
    
    
    
    
    
     
    
        
            Asset Management
        
    
        
            Planned Maintenance
        
    
        
            Asset Management  
        
    
        
            Performance Analytics Advanced 
        
    
        
            Predictive Intelligence 
        
    
        
            Custom Bundled Tables1
        
    
 
    
        
    
        
            1 Custom bundled tables are primarily for configuration of the packaged applications. Remaining tables can be used for any purpose but must follow the Unrestricted User model.
        
    
    
 
    
    
    
        
        
    
         Key features for Operational Technology Management   
        
    
        
        
            
        
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
        
    
        OT Visibility 
        
    
        
            
    
        
            Map OT devices for a contextual end-to-end view of your industrial network.
        
    
        
        
    
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
        
    
        OT Vulnerability Response 
        
    
        
            
    
        
            Identify issues and automate alerts to address problems before they happen.
        
    
        
        
    
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
        
    
        OT Service Management 
        
    
        
            
    
        
            Connect your IT, OT, and production processes for operational resilience.
        
    
        
        
    
    
 
    
    
    
        
        
    
        Get results quickly
        
    
        
        
            
        
    
    
        
    
    
    
  
  
    
    
    
    
   
   
   
   
   
   
   
    
    
    
    
    
        ServiceNow Impact
        
    
    
      
    
        
            Increase adoption, optimize platform health, and see value faster. Try our AI- and human-powered product.
        
    
    
    
    
    
    
    
    
    
      
    
      
    
      
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
      
    
      
    
  
    
    
    
  
  
    
    
    
    
   
   
   
   
   
   
   
    
    
    
    
    
        Support 
        
    
    
      
    
        
            Find support wherever you are. Search our exhaustive knowledge database for solutions to common issues, best practices, and more.  
        
    
    
    
    
    
    
    
    
    
      
    
      
    
      
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
      
    
  
    
    
    
  
  
    
    
    
    
   
   
   
   
   
   
   
    
    
    
    
    
        Expert services 
        
    
    
      
    
        
            Get a team of experts to support your implementation, improve your instance health, or anything in between.  
        
    
    
    
    
    
    
    
    
    
      
    
      
    
      
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
      
    
  
    
    
    
  
  
    
    
    
    
   
   
   
   
   
   
   
    
    
    
    
    
        Training and certification  
        
    
    
      
    
        
            Turn knowledge into measurable outcomes when you train with us. Boost your career with a globally recognized ServiceNow certification.  
        
    
    
    
    
    
    
    
    
    
      
    
      
    
      
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
      
    
  
    
    
    
  
  
    
    
    
    
   
   
   
   
   
   
   
    
    
    
    
    
        Partners 
        
    
    
      
    
        
            Add more value with the right ServiceNow partner who has expertise tailored to your business needs.
        
    
    
    
    
    
    
    
    
    
      
    
      
    
      
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
      
    
  
    
    
    
  
  
    
    
    
    
   
   
   
   
   
   
   
    
    
    
    
    
        Community 
        
    
    
      
    
        
            Connect, share, learn, and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.  
        
    
    
    
    
    
    
    
    
    
      
    
      
    
      
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
      
    
      
    
  
    
    
    
  
  
    
    
    
    
   
   
   
   
   
   
   
    
    
    
    
    
        Product documentation 
        
    
    
      
    
        
            Learn how to use our products, find answers to your technical questions, and explore products by release.  
        
    
    
    
    
    
    
    
    
    
      
    
      
    
      
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
      
    
  
    
    
    
    
    
    
    
        
    
 
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Talk to an expert
        
    
        
            
    
        
            Connect with us to put AI to work and deliver always-on digital services, and amazing user experiences with increased security and minimized risk.
        
    
        
        
            
                 
    
    
        
        
            Contact Us
        
        
    
    
    
    
    
    
    
    
    
            
        
            
        
    
    
    
    
    
 
    
 
            
        
    
    
 
        
        
        
    
        
    
     
 
    
 
 
    
 
 
            
            
    
    
     
        
            
            Contact
        
        
            
            Demo