Modernize automotive operations with ServiceNow. Drive efficiency, innovation, and better customer experiences while cutting costs.
    
        
            
    
        
    
            
            
            
            
    
    
    
    
    
    
    
    
         
        
        
    
    
    
    
        
    
        
            Learn how Stellantis used ServiceNow's AI Agents to streamline their entire business
        
    
    
    
    
     
    
    
        
        
            Watch Video
        
        
    
    
    
    
    
    
    
    
    
 
    Automotive Operations
     
    
    
        
        
            Contact Sales
        
        
    
    
    
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
        
            
                Industry Solutions
            
        
            
                Products
            
        
            
                Customer Stories
            
        
            
                Featured Resources
            
        
            
                FAQ
            
        
    
 
    
    
        
    
    
    
    
    
        
        
    
        Discover automotive solutions 
        
    
        
            
    
        
            See how you can accelerate innovation and efficiency while boosting operational resilience and profitability.
        
    
        
        
    
        
     
    
 
    
    
    
    
    
    
        
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        CRM for Automotive
        
    
        
            
    
        
            Improve dealer efficiency and enhance the customer experience
        
    
        
        
            
        
    
    
  
  
    
   
   
   
   
   
   
    
    
        Supporting Links
        
    
    
    
      
        
          Manufacturing Commercial Operations 
        
        
      
    
      
        
        
          CRM Demo
        
      
    
  
 
    
    
    
     
    
    
    
    
    
        
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Supplier collaboration and risk management
        
    
        
            
    
        
            Orchestrate business processes to grow resilience and reduce costs in the supply chain.
        
    
        
        
            
        
    
    
  
  
    
   
   
   
   
   
   
    
    
        Supporting Links
        
    
    
    
      
        
          Sourcing and Procurement Operations 
        
        
      
    
      
        
          Supplier Lifecycle Operations 
        
        
      
    
      
        
        
          Supply Chain Risk Demo
        
      
    
  
 
    
    
    
     
    
    
    
    
    
        
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Streamline the innovation process  
        
    
        
            
    
        
            Help accelerate time to market and improve quality of new vehicle launches, while promoting cross-team collaboration.
        
    
        
        
            
        
    
    
  
  
    
   
   
   
   
   
   
    
    
        Supporting Links
        
    
    
    
      
        
          Strategic Portfolio Management 
        
        
      
    
      
        
          App Engine 
        
        
      
    
  
 
    
    
    
     
    
    
    
    
    
        
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Boost efficiency through factory transformation 
        
    
        
            
    
        
            Maximize plant productivity by enabling higher uptime, improved cybersecurity, and a better connected workforce.
        
    
        
        
            
        
    
    
  
  
    
   
   
   
   
   
   
    
    
        Supporting Links
        
    
    
    
      
        
          Operational Technology Management
        
        
      
    
  
 
    
    
    
     
    
    
    
    
    
        
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Enhance factory employee experience
        
    
        
            
    
        
            Automate routine tasks, improve employee experiences, and streamline talent management for the entire workforce.
        
    
        
        
            
        
    
    
  
  
    
   
   
   
   
   
   
    
    
        Supporting Links
        
    
    
    
      
        
          HR Service Delivery (HRSD)
        
        
      
    
      
        
        
          Frontline Employee Demo
        
      
    
  
 
    
    
    
     
    
    
    
    
        
    
    
        
   
   
   
   
   
   
   
        
    
        Quality Process Management
        
    
        
        
    
     
    
        
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Quality issue investigation and resolution
        
    
        
            
    
        
            Expedite the ability to identify, contain and resolve quality issues found during and after vehicle launch.
        
    
        
        
            
        
    
    
  
  
    
   
   
   
   
   
   
    
    
        Supporting Links
        
    
    
    
      
        
          App Engine
        
        
      
    
      
        
        
          Quality Process Demo
        
      
    
  
 
    
    
    
     
 
    
    
    
        
        
    
        Featured products
        
    
        
            
    
        
            Explore this selection of ServiceNow® products that help fuel automotive growth. 
        
    
        
        
            
        
            
        
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
        
    
        Operations Technology Management 
        
    
        
            
    
        
            Change factory assets in real time, reduce production downtime, and promote quality in manufacturing.
        
    
        
        
            
        
            
                 
    
    
        
        
            Explore How
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
        
    
        Manufacturing Commercial Operations 
        
    
        
            
    
        
            Optimize recall coordination, upgrade warranty and claims management, and elevate customer service.
        
    
        
        
            
        
            
                 
    
    
        
        
             Explore How 
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
        
    
        Strategic Portfolio Management 
        
    
        
            
    
        
            Prioritize automotive innovation projects, manage resources effectively, and align product portfolios. 
        
    
        
        
            
        
            
                 
    
    
        
        
            Explore How
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
        
    
        Source to Pay 
        
    
        
            
    
        
            Streamline procurement, manage supplier relationships, and keep automotive production on schedule. 
        
    
        
        
            
        
            
                 
    
    
        
        
            Explore How
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
        
    
        Manufacturing Employee Experience 
        
    
        
            
    
        
            Make it easy for employees to get help and guidance. Offer self-service and streamlined case resolution.
        
    
        
        
            
        
            
                 
    
    
        
        
             Explore How
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
        
    
        App Engine
        
    
        
            
    
        
            Fuel business growth with a low-code visual app environment and engage developers of all skill levels.
        
    
        
        
            
        
            
                 
    
    
        
        
            Explore How
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
 
    
        
    
        
    
        
    
        
    
        
            
            
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
        
    
    
               
    
    
    
    
    
    
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Driving growth with AI
        
    
        
            
    
        
            Stellantis utilizes AI platform to boost efficiency across its entire business.
        
    
        
        
            
        
            
                 
    
    
        
        
            Read Story
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
 
    
 
            
        
            
            
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
        
    
    
               
    
    
    
    
    
    
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Scania drives employees toward a fully digitalized future 
        
    
        
            
    
        
            Scania adopts ServiceNow’s AI platform to reduce siloes and boost company efficiency.
        
    
        
        
            
        
            
                 
    
    
        
        
            Read Story
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
 
    
 
            
        
            
            
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
        
    
    
               
    
    
    
    
    
    
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        NSK enhances security for smooth supply chain operations 
        
    
        
            
    
        
            NSK partners with ServiceNow and achieves 2x faster low-risk incident resolution. 
        
    
        
        
            
        
            
                 
    
    
        
        
            Get Case Study
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
 
    
 
            
        
            
            
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
        
    
    
               
    
    
    
    
    
    
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        T-Systems elevates project management excellence 
        
    
        
            
    
        
            T-Systems uses ServiceNow to support more than 1,000 clients from all regions and sectors. 
        
    
        
        
            
        
            
                 
    
    
        
        
            Find Out How 
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
 
    
 
            
        
    
    
 
    
    
    
        
        
    
        Featured resources
        
    
        
        
            
        
            
        
            
        
            
                 
    
    
        
        
            View All Resources
        
        
    
    
    
    
    
    
    
    
    
            
        
            
        
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
        
        AI in Manufacturing
        
    
         Explore how you can harness the power of AI to transform your business.
        
    
        
        
            
        
            
                 
    
    
        
        
            Read Ebook
        
        
    
    
    
    
    
    
    
    
    
            
        
    
 
    
        
  
  
    
   
   
   
   
   
   
   
    
    
        Ebooks
        
    
    
    
      
        
           AI in Manufacturing
        
        
      
    
  
    
        
  
  
    
   
   
   
   
   
   
   
    
    
        Videos
        
    
    
    
      
        
        
           Operational Technology Management
        
      
    
  
    
 
    
    
    
        
        
    
        ServiceNow helps the world work better 
        
    
        
        
            
        
            
        
            
        
    
    
    
        
    
    
    
    
    
        
   
   
   
   
   
   
   
        
    
        Contact us 
        
    
        
            
    
        
            Talk to an expert to find out how to put AI to work for automotive operations. 
        
    
        
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
        
   
   
   
   
   
   
   
        
    
        Explore events 
        
    
        
            
    
        
            Join us at an event and see how ServiceNow makes the world of work, work better for the automotive industry.   
        
    
        
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
        
   
   
   
   
   
   
   
        
    
        Find a partner 
        
    
        
            
    
        
            Use our Partner Finder tool to search for your perfect partner. 
        
    
        
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
        
    
        
    
        
    
 
    
    
    
        
        
    
        Frequently asked questions
        
    
        
        
            
        
            
        
    
    
        
    
        
    
    
        
            Expand All
            Collapse All
        
        
        
        
        
            
                
    
    
    
    
    
        How does ServiceNow support digital transformation in automotive factories? 
        
    
    
    
        
    
    
    
      
    
        
            ServiceNow embraces digital transformation by centralizing data across factory systems, automating asset management, and using predictive analytics to optimize production. This helps to improve uptime, quality control, and flexibility to meet changing demand, all while also helping lower operational costs and driving efficiency. 
        
    
 
    
    
    
    
    
    
        What role does ServiceNow play in automotive supply chain resilience? 
        
    
    
    
        
    
    
    
      
    
        
            ServiceNow’s supply chain solutions provide real-time visibility, helping automotive companies to manage multiple suppliers to identify risks, respond to disruptions, and aid timely deliveries.
        
    
 
    
    
    
    
    
    
        How can ServiceNow assist in managing complex research and development projects in automotive? 
        
    
    
    
        
    
    
    
      
    
        
            ServiceNow’s Strategic Portfolio Management empowers automotive research and development teams to prioritize projects, manage budgets, and align innovations with market needs. 
        
    
 
    
            
        
    
    
 
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Get in touch with us
        
    
        
            
    
        
            Find out how we can help advance your mission.
        
    
        
        
            
        
            
        
            
        
            
        
            
                 
    
    
        
        
            Connect Now
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
 
    
    Home
    
    Industry Solutions
    Automotive Operations
    
    
 
        
        
        
    
        
    
     
 
    
 
 
    
 
 
            
            
    
    
     
        
            
            Contact
        
        
            
            Demo