HR Overview Products Resources
Solutions Human
Resources (HR) Simplify hire-to-retire with AI agents that eliminate busywork. Make it easy for employees to get help and HR leaders to focus on the big work like efficiency, talent, and growth. Read Ebook
Organizations worldwide trust ServiceNow
Explore the future of HR powered by AI Use AI, data, and workflows to unify HR processes, reduce friction, speed up resolution, and deliver AI-first employee experiences.
HR Service Delivery Improve productivity by streamlining the employee service experience. Video CTA Learn More Workplace Service Delivery Deliver modern digital services for the distributed workforce.  Video CTA Learn More AI Agents Take action with autonomous AI agents that work for you. Video CTA Learn More
Discover ServiceNow HR solutions by use case
Unified Experience
Make it easy for employees to get answers and support Provide a single, AI-native experience that connects enterprise-wide systems and guides employees to what they need—all in one place. Learn More
Solution includes: AI Platform AI Agents Virtual Agents
“We deliver a best-in-class employee experience by simplifying and streamlining processes through a standardized approach for our global workforce.” Gregory Chocoloff Director IT and Data, Global HR Digitalization and Employee Experience, Danone
Hiring
Speed up hiring with automated outreach and scheduling Accelerate time-to-hire with personalized experiences and AI that help recruiters and hiring managers automate candidate outreach and scheduling tasks. Learn More
Solution includes: Applicant Center Manager Hub
“ServiceNow is the portal that guides you through the whole process whether you’re a pre-hire, a new hire, or a hiring manager. It gets everything together; the training, documents, forms, facilities, or equipment ordering. And it’s all automated.” Volker Schrank Senior Director of HR Technology and Employee Experience, Mondelēz International
Onboarding
Ramp up new hires faster with AI-guided workflows Proactively guide new hires from day one. Use AI agents to support onboarding that connects people, tasks, and resources into a seamless, personalized experience. See AstraZeneca Story
Solution includes: HR Service Delivery HR Agent Workspace Workplace Service Delivery
“We found that managers were spending more than 50 hours onboarding employees. So, if we can remove 10% of that time by automating some of the more transactional elements rather than the human elements, we will save over 90,000 hours. “ Cindy Hoots Chief Digital Officer and CIO, AstraZeneca
Self-Service
Help employees self-serve faster with AI agents Give employees fast and effective AI-powered self-service across chat, portal, mobile, kiosk and more. Provide useful answers, clear next steps, and real-time AI agent support. Learn More
Solution includes: Employee Center HR Agent Workspace Case and Knowledge Management
“Automation and self-service free up capacity for our agents to address more complex cases and focus on more strategic, higher-value tasks.” Isaiah Das Head of myHR and Digital Service, Standard Chartered
Career Growth
Grow and develop highly skilled employees Help employees take charge of their careers with AI-powered guidance and clear plans for learning, development, and meaningful growth. Watch Video
Solution includes: Leader Hub Manager Hub Opportunity Marketplace
“ServiceNow allows us to differentiate the experience our caregivers have and, subsequently, the experience our patients have.” Chris Mate Chief Information Officer, Elara Caring
Hire-to-Retire
Streamline the Hire-to-Retire processes with AI Create better moments at every step—from onboarding to exit—to build loyalty, show employees they matter, and leave a lasting impression. Learn More
Solution includes: AIumni Center Workplace Service Delivery Process Mining
“Employees now get the same kind of friction-less service that we provide to our customers.” Todd Reeves Sr. VP of People Experience and Insights
Industry leaders rely on ServiceNow See All Stories 76% increase in self-service rate by centralizing HR Video CTA Learn More 90K+ hours projected to be saved by hiring managers Video CTA Learn More >104,000 productive hours unlocked annually by automating workflows Video CTA Learn More €600K help desk cost savings Video CTA Learn More 77% reduction in resolution time Video CTA Learn More 80% increase in HR agent efficiency Video CTA Learn More
Explore ServiceNow IT solutions by industry
Manufacturing
Deliver exceptional factory employee experiences Empower deskless employees to self-serve via an AI-enabled portal or kiosk. Help them easily access communications and seamlessly navigate any hire-to-retire process. Learn More
Related links HR Service Delivery Mondelez Customer Story
Government
Use AI to save time and drive productivity Optimize manual and inefficient government processes with automation and AI. Empower public employees to easily self-serve on a single portal. Learn More
Related links Government Transformation Suite Employee Center
Healthcare
Less paperwork means more time for patients Empower clinicians through digitization, automation, and AI. Enhance their onboarding experience and streamline HR interactions with seamless self-service via a single portal. Learn More
Related links HR Service Delivery Employee Center Elara Caring Customer Story
Banking
Boost bank employee productivity Modernize the employee experience to power better banking. Free up your banking associates to serve customers, not chase support. Learn More
Related links HR Service Delivery Workplace Service Delivery Standard Charter Customer Story
Technology
Reimagine your HR services with AI Accelerate employee productivity with self-service. Make it easy to submit HR requests, get answers fast, and access what you need—so teams can move faster and stay focused on building and delivering. Learn More
Related links HR Service Delivery Employee Center Hitachi Vantara Customer Story
Telecom
Transform HR and talent with AI Create HR services to simplify everyday tasks for a tech-savvy, distributed workforce and boost employee productivity. Use employee data to identify trends that help you retain and attract top talent in this fast moving sector. Learn More
Related links HR Service Delivery Workplace Service Delivery NEC Customer Story
Frequently asked questions Expand All Collapse All What is an AI agent?

An AI agent is an autonomous system designed to gather data, make decisions, and execute tasks to achieve predefined goals. It adapts to new information, learns over time, and can manage a wide range of tasks, from simple repetitive actions to complex problem-solving.

ServiceNow AI Agents, powered by the ServiceNow AI Platform, automate workflows, streamline operations, and adapt to diverse business needs across IT, HR, CRM, and more. With features like built-in governance, analytics, and text-to-action capabilities, they enhance productivity while aiding alignment with organizational goals.

What use cases can I tackle? ServiceNow provides out of the box AI agents and the capability to build custom agents to act autonomously on your behalf. Possibilities are unlimited, but consider these use cases examples: accessing benefits enrollment information, automating time-off requests, resolving non-critical HR cases, and displaying a total rewards statement.
What is Human Capital Management (HCM)?
Human Capital Management (HCM) encompasses the strategies and systems used to hire, develop, and retain employees. When connected to HR Service Delivery, HCM becomes more efficient—streamlining service experiences, automating workflows, and enabling AI-powered support across the employee lifecycle.
What is employee experience?
Employee experience refers to the interactions, tools, and environments that shape how employees feel at work. By integrating HR Service Delivery, organizations can personalize support, remove friction, and use AI to improve experiences across every stage of the employee journey from hire-to-retire.
What is employee development?
Employee development is about more than training—it’s about guiding people toward purposeful career growth. With HR Service Delivery, you can automate development plans, match employees to learning and mobility opportunities using AI, and empower every individual to grow with the business.
What is facilities management?
Facilities management is key to creating safe, productive, and flexible work environments. With Workplace Service Delivery, you can streamline facilities requests, optimize space planning, and support return-to-office strategies—delivering a seamless workplace experience powered by AI and automation.
Let’s put AI to work in HR Our experts can help you get started evaluating the solution that best fits your needs. Schedule a custom demo for HR to see how it would work in your specific environment. Connect With Us