Respond rapidly to evolving threats in your organization with Security Incident Response.
Security Incident Response Overview Getting Started
Product Security Incident Response Unite security, IT, and threat intel on one AI-powered platform. Automate response with proven playbooks, stop threats faster, and scale your SOC without adding headcount. Watch Demos Read Ebook
The world works with ServiceNow™
How does Security Incident Response work? Security Incident Response ingests alerts from SIEMs, EDRs, and endpoints. Next, it adds CMDB asset and risk context to incidents. Finally, it creates responses that automate tasks across your security and IT teams.
Benefits of Security Incident Response Respond faster Reduce mean time to detect and respond by automating triage and routine responses. Contain threats before they spread, minimizing business impact and recovery costs. Video CTA Get Ebook Scale without hiring Automate routine incidents and eliminate manual documentation with AI. Your team handles higher volumes without burnout, focusing on strategic work instead of busywork. Video CTA Get White Paper Unite security and IT Break down silos with shared workflows and transparent collaboration. Respond to complex incidents with coordinated action instead of fragmented, delayed handoffs. Video CTA Read Ebook Transform with a single platform The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency. Video CTA Explore Platform
Use cases for Security Incident Response Triage Faster
Accelerate incident triage AI summarizes complex incidents in seconds, prioritizes threats by risk score, and suggests response actions. Analysts focus on strategic work, not manual documentation. Get Guide Read Ebook
Related links Unified Security Exposure Management Threat Intelligence Security Center
Prove ROI
Demonstrate security effectiveness Real-time dashboards show MTTD, MTTR, and automation coverage. Prove SOC value to leadership with metrics on incidents prevented and operational cost savings achieved. Get Guide Read Ebook
Related links Threat Intelligence Security Center Performance Analytics
Unite Teams
Seamless security collaboration Security incidents trigger IT change requests automatically. Shared workspaces eliminate handoffs between teams, accelerating containment and remediation for complex threats. Get Guide Watch Webinar
Related links IT Service Management Integrated Risk Management
Protect Data
Manage data loss DLP Incident Response tracks policy violations, documents user responses, and maintains audit trails. Demonstrate compliance with automated reporting and approval workflows. Get Guide
Related links Privacy Management Integrated Risk Management
Stop AI Threats
Defend against AI attacks Threat intelligence enriches incidents with AI-driven attack signatures and TTPs. MITRE ATT&CK mapping shows where AI is being weaponized against your organization. Read Article Watch Webinar
Related links AI Control Tower Threat Intelligence Security Center
Scale Operations
Optimize team performance Identify bottlenecks with efficiency dashboards, automate routine incidents to reduce analyst burnout, and scale your SOC without adding headcount using AI agents. Get Guide
Related links Performance Analytics Unified Security Exposure Management
OUR CUSTOMERS Industry leaders rely on ServiceNow® to make work better See All Stories 66% more efficient security risk assessments with AI agents Video CTA Read Article 1 minute from threat detection to response Video CTA Read Story 92% improvement in MTTR for high-priority incidents Video CTA Read Story
Third-party software integrations Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps, and data. See All Integrations
Resources for you See All Resources Use case guide Security Operations Use Case Guide Improve your cyber resilience and vulnerability management while speeding up response times. Video CTA Get Guide Demo Zero Severe Breaches Video CTA Watch Demo webinar Demystifying ServiceNow Security Products Video CTA See Webinar
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An AI agent is an autonomous system designed to gather data, make decisions, and execute tasks to achieve predefined goals. It adapts to new information, learns over time, and can manage a wide range of tasks, from simple repetitive actions to complex problem solving.

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What is Security Incident Response?
ServiceNow Security Incident Response automates threat detection, investigation, and remediation across your enterprise, turning security chaos into coordinated action with AI-powered workflows. See how ServiceNow is building security for the AI era.
What is DLP Incident Response?
ServiceNow DLP Incident Response automates the detection, investigation, and remediation of data breaches, streamlining response workflows to protect sensitive information and ensure compliance.
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