FSC Overview Products Resources
Solutions Finance and Supply Chain Simple processes and powerful AI agents for Finance, Procurement, and Supply Chain teams. Automate the manual grind so everyone can focus on work that moves the needle. Read Report
Modernize ERP-centric processes like source-to-pay Combine the power of your data and workflows on one AI platform. Identify savings opportunities, execute buying strategies, and strengthen supplier relationships.
Sourcing and Procurement Operations Create a single source of truth for your procurement processes. Minimize manual work, cut cycle time, and drive efficiencies. Video CTA Learn More Supplier Lifecycle Operations Bring teams and suppliers together in one digital experience. Make supplier on- and off-boarding and day-to-day ops easier. Video CTA Learn More Accounts Payable Operations Streamline your payment process from end-to-end. Unify your people, processes, and systems to get work done more efficiently.  Video CTA Learn More
Find ServiceNow source-to-pay solutions by use case
Source-to-Contract
Simplify sourcing and contracting Use AI agents to gather requirements and identify savings opportunities, then onboard new vendors quickly without tedious manual work. Learn More
Solution includes: Virtual Agent Employee Center
”The ServiceNow AI Platform makes it easy for us to communicate with suppliers and to simplify our onboarding and procurement process.” Hideki Yamamoto Cloud DX Solution Promotion Department, DX Platform Division, Nomura Research Institute, Ltd.
Procure-to-Pay
Increase managed spend Simplify purchasing with AI agents, guided buying workflows, and clear approvals. Ingest and match invoices at scale. Learn More
Solution includes: Shopping Hub
”Source-to-Pay Operations comes with a broad range of purpose-built features that make procurement processes more reliable and efficient.” Hideki Yamamoto Cloud DX Solution Promotion Department, DX Platform Division, Nomura Research Institute, Ltd.
Supplier Relationship Management
Improve supplier interactions Use AI agents to help eliminate manual onboarding, management, and offboarding work. Track and act on supplier performance in one place. Learn More
Solution includes: Virtual Agent
”Suppliers can use the chat function to get help if there’s anything they don’t understand. We collect frequently asked questions (FAQs) and use them to train our support staff.” Takuro Hiro General Manager, Operations & Procurement Management Department at Nomura Research Institute
Dropbox cuts its procurement cycle by 50% and counting Dropbox deployed ServiceNow Sourcing and Procurement Operations (SPO) to build a highly efficient, cross-functional, transparent purchasing experience for all employees and vendors. See Story
Nomura Research Institute achieves 50% faster on-boarding NRI selected ServiceNow Source-to-Pay Operations (S2P) to improve supply chain management. Learn how it is streamlined supplier on-boarding by creating a group supplier portal and a single source of truth in S2P. See Story
Find ServiceNow source-to-pay solutions by industry
Manufacturing
Improve supplier collaboration and reduce risk Reduce procurement costs and disruption risks through collaboration and digitized exception management.  Learn More
Solution includes: Sourcing and Procurement Operations Supplier Lifecycle Management
Healthcare
Drive sustainable healthcare with smart, resilient supply chains Provide seamless care delivery and cut waste with intelligent supply chains designed to drive sustainability, lower costs, and elevate service quality. Learn More
Solution includes: Sourcing and Procurement Operations Supplier Lifecycle Management
Banking
Drive source-to-pay efficiency Enable finance teams with AI that helps strengthen compliance, reduce costs, and streamline sourcing and procurement operations. Learn More
Solution includes: Sourcing and Procurement Operations Supplier Lifecycle Management
Telecom
Streamline source-to-pay Automate and optimize source-to-pay processes with AI agents—accelerate cycle times, strengthen compliance, and reduce cost across your supply chain. Learn More
Solution includes: Supplier Lifecycle Management Accounts Payable
Technology Providers
Fuel sales, support, and revenue growth Unite the sales cycle, order management, field and customer service with a single, intelligent workflow. Rev-up revenue capture and customer resolution times. Learn More
Solution includes: Sourcing and Procurement Operations Workflow Data Fabric
National Government
Serve the public more effectively AI-powered workflows empower government employees to make confident decisions, optimize resources, and provide efficient services to the public. Learn More
Solution includes: Sourcing and Procurement Operations Government Transformation
Frequently asked questions Expand All Collapse All What is ERP?
Enterprise resource planning (ERP) refers to integrated systems and software used to manage and optimize key business processes—such as accounting, procurement, supply chain, and project management. ERP ensures data integrity by centralizing information into a single, real-time platform.
What is supply chain management?
Supply chain risk refers to any events, situations, disruptions, or other occurrences that can negatively impact an organization's supply chain.
What’s the difference between CapEx vs Opex?
CapEx refers to long-term investments in various assets and other growth drivers, such as equipment or R&D, while OpEx covers day-to-day operational costs. CapEx is typically a one-time expense spread across the life of the asset, whereas OpEx involves recurring costs tied to ongoing operations.  Learn more.
What are some common ERP use cases?
Coordinating supplier onboarding, identifying discount opportunities, verifying purchase orders, and simplifying procurement requests are popular use cases that are addressed with ServiceNow source-to-pay solutions.
What is omnichannel?
Omnichannel is a seamless, integrated approach to sales, support, and service across multiple channels, including online, in-store, and mobile.
Let’s put AI to work for Source-to-Pay Our experts can help you get started evaluating the solution that best fits your needs. Schedule a custom demo for IT to see how it would work in your specific environment. Connect With Us
Home Finance and Supply Chain - ERP