Reduce field service costs while increasing efficiency. Streamline field service operations, optimize scheduling and dispatch, and accelerate technician productivity with AI.
Delight your customers and integrate people, processes, and technology for a seamless field service experience. Transform field service operations, reduce costs, and increase efficiency on the ServiceNow AI Platform. Put AI to work for field service.
Field Service Management groups key applications and capabilities into packages that can scale with you as your needs change.
Accelerate productivity with generative AI experiences on the ServiceNow AI Platform.
Collaborate with contractors, manage work assignments quickly and only outsource work to the best fit.
Automate scheduling to improve productivity across your field resources.
Make it easy for workers to manage tasks, locations, and inventory on the go.
Manage field service tasks and technicians through a modern, configurable interface.
Track locations, stock, and history for inventory and parts in a single repository.
Manage teams effectively with real-time visibility into agent scheduling and performance.
Handle field service tasks and workers efficiently in a modern, configurable interface.
Track and manage work assigned to third-party contractors.
Plan work distribution for your internal and external teams.
Resolve issues fast and scale your organization with intelligent chatbots.
Source and track field service parts easily so technicians have what they need.
Consolidate multiple work order tasks into a single bundle for scheduling.
Define, schedule, and visualize long cycle work effectively.
Simplify the task of scheduling specialized tools and equipment.
Simplify the process of managing technician teams and complex work orders.
Initiate and track improvements to drive new levels of service efficiency.
Use machine learning to make recommendations and improve efficiency.
Analyze trends with KPIs, metrics, and dashboards for field service.
Improve outcomes by optimizing process flows to streamline work.
Service, sell, and fulfill on a single AI platform. Deliver seamless experiences, boost technician productivity, and grow revenue.
Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees’ fingertips, letting you translate that intelligence into action.
Dive into overview articles on a variety of topics related to Field Service Management.
Modernize your field service by connecting digital workflows with FSM.
Use AI to scale resources, upskill teams, and free up productivity time for your workforce. Reduce manual effort and simplify processes.
Automate work orders, improve work planning, and simplify crew management. Assign jobs to the right resources based on territories, priorities, and skills.
Gain end-to-end visibility of work orders, tasks, and teams to maintain smooth operations, data accuracy, and consistent field service experiences. Reduce truck rolls and eliminate silos with unified field and customer service.
Field Service Management draws from AI-powered platform capabilities, so you can streamline field service operations, enhance scheduling and dispatch, and empower technicians. Transform your business with a single, unifying platform for the enterprise.
ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward.
Supercharge your workflows with machine learning and AI-powered experiences. Gain insights, identify trends, and make data actionable.
Promote self-service with a single source for knowledge across the organization. Provide consistent, proven resolutions to customers and employees so they can quickly access what they need.
Enable fast, data-driven improvements with in-platform process mining. Enhance resources according to work requirements and demand.
Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.
Analyze service data and create smart resolution repositories to identify optimal solutions, enhanced by generative AI.
Elevate your service experience with remote visual support and self-guided instructions for customers and service teams.
Remotely guide technicians on mobile with augmented reality and AI technology.
Deliver guidance to technicians and capture data from the field to enable productivity, efficiency, and compliance.
Add continuous value to the business, no matter what hat you wear. Find cost reductions and efficiencies across your organization while you minimize efforts for your customers and employees.
Unlock opportunities to optimize operational efficiency. Deliver exceptional customer service and drive strategic decisions to improve service operations.
Streamline workforce management for internal and third-party resources and crews to meet business needs.
Automate scheduling to improve productivity and get work done in order, on time, and on budget.
Make managing your maintenance work much easier for both your team and your customers.
Empower your service organization to deliver exceptional experiences to customers. Increase visibility into operations and improve overall field service efficiency with AI-driven process optimization.
Optimize schedules and tasks for work requirements and demand.
Connect process improvements to your overall business strategy, and make intelligent decisions based on KPIs.
Get a clear visualization of your team performance. Optimize process flows and streamline work.
Improve scheduling and dispatch with streamlined visibility into crews, operations, and capacities.
Scale operations with third-party contractors and create your own Contractor Marketplace.
Allocate, organize, and manage territories to optimize resources and workload coverage.
Manage and track field technician stock. Enable efficient part transfers with proactive notifications.
Use human-centric AI and intuitive mobile tools to reduce effort to resolve issues quickly. Improve technician productivity and service quality.
Improve your service quality and productivity with AI.
Resolve issues promptly and enhance your service quality with intuitive mobile tools.
Get flexibility to route issues to a chatbot automatically. Reduce call volumes and increase efficiency.
Field Service Management simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivaled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.
Get the tools you need most with the Field Service Management package that meets your business needs. Scroll down to see a sample of the features in each package.
1 Schedule Optimization is available as an add-on to the Professional Package for an additional cost.
2 Field Service Marketplace is available as an add-on to the Professional Package for an additional cost.
3 Now Assist is not included as part of the core package unless purchased in addition to the product.
2 Field Service Marketplace is available as an add-on to the Professional Package for an additional cost.
3 Now Assist is not included as part of the core package unless purchased in addition to the product.
Accelerate productivity with generative AI experiences on the ServiceNow AI Platform.
Collaborate with contractors, manage work assignments quickly and only outsource work to the best fit.
Automate scheduling to improve productivity across your field resources.
Increase adoption, optimize platform health, and see value faster. Try our AI- and human-powered product.
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Learn how to use our products, find answers to your technical questions, and explore products by release.
Learn how field service organizations play a crucial role in shaping the overall service experience.
Discover how providing exceptional field service experiences can set your business apart from the competition.
The ServiceNow AI Platform connects people, functions, and systems across your business. Check out the latest apps and capabilities.
Find out how Field Service Management can have a positive economic impact on your business.
See how other companies improve their field service experience through automation, AI, and more.
Xerox innovates in field support, reducing costs and inefficiencies along with its environmental footprint.
Scheidt & Bachmann excels in field service, achieving a 97% customer satisfaction score.
NEC New Zealand transforms field service with connected experiences for customers and employees.
Mabe strengthens after-sales service, improving the customer experience.
Crown Castle achieves $1M in savings annually.
WorldVue consolidates its customer service onto a single platform for frictionless experiences.
A ServiceNow partner provides guidance you can trust while helping you reach your FSM goals.
Connect with us to put AI to work so you can modernize your field service with connected digital workflows.