Discover how ServiceNow AI Agents boost productivity across your business. Explore expert insights, demos, and a glimpse into the future of AI.
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TO WORK FOR YOU ServiceNow AI Agents act autonomously and proactively on your behalf. They solve business challenges in IT, customer service, HR, and beyond to drive exponential productivity.  Schedule Demo
Dig deeper View press release Read about our latest ServiceNow AI Agents announcements and innovations.   Join our community  Discuss our latest AI agent innovations in the ServiceNow community. Attend an AI summit Learn more through our Put AI to Work Summits hosted in a city near you.
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ANALYST REPORT 2025 Gartner® Critical Capabilities for Enterprise Low-Code Applications Discover why ServiceNow was ranked #1 for the Building and Managing AI Agents use case in the 2025 Gartner® Critical Capabilities for Enterprise Low-Code Application Platform. Get Report
Deliver value with ServiceNow AI Agents Empower every corner of your business with AI agents that don’t just assist—they act on your behalf.    Unlock productivity at scale Our AI agents can solve essential business challenges autonomously, accelerating outcomes and empowering people with a skilled digital workforce without limits, so they can focus on their best work.   Connect and govern any AI agent Deploy and monitor native and third-party AI agents that operate across systems, all centrally managed through the ServiceNow AI Platform.   Go beyond “better chatbots” Guided by the AI Agent Orchestrator, teams of AI agents autonomously collaborate across IT, HR, Customer Service, and more—or you can build custom solutions with AI Agent Studio. Built-in, not bolted on Only ServiceNow unites AI agents, data, and workflows on a single, scalable platform—providing trust, efficiency, and seamless integration.
How ServiceNow AI Agents work Role An AI agent’s role defines its purpose, objectives, behavior, and how it interacts with users. In the ServiceNow AI Platform, roles are set in natural language rather than code.   Video CTA Data AI agents use business data to fulfill their missions and deliver personalization. The data can include knowledge articles, platform data, and information from other systems accessed through the Integration Hub and Workflow Data Fabric. Video CTA Tools They are the technologies and resources that AI agents use to perform tasks and achieve use cases. AI agents use tools like flow actions, subflows, scripts, and skills to execute tasks and fulfill their roles.  Video CTA AI Agent Fabric ServiceNow AI Agents can collaborate and work with third-party AI agents and tools. This integration enables seamless, end-to-end automation across systems.   Video CTA AI Agent Orchestrator AI agent teams deliver better results than single agents, handling simple to complex workflows. The AI Agent Orchestrator ensures teams of AI agents work together in harmony to achieve a specific goal.   Video CTA Channels Channels are the environments where AI agents work and interact. ServiceNow AI Agents can use the Now Assist panel channel, and, soon, all fulfiller and employee-facing applications supported by the ServiceNow AI Platform.  Video CTA Trust and Security Our AI agents operate within customizable guardrails, leveraging ServiceNow’s security and governance. These measures set limits on actions and define when human oversight or approval is needed.  Video CTA
AI agents for every corner of your business ServiceNow AI Agents empower businesses across industries to autonomously manage tasks in any department, from simple, time-consuming activities to complex, multi-step processes. Possibilities are unlimited, but consider these examples to spark your imagination.
IT
IT AI agents streamline incident management and request fulfillment while automating tasks across IT operations. They help IT teams deliver smarter, improved service. Watch Demo (2:01) Explore IT Solutions
Categorize and Route Incidents
Categorize and route incidents Resolve incidents faster with AI agents that categorize and route them to the appropriate team. 
Resolve Incidents
Resolve incidents Use AI agents to automatically identify, link, and resolve routine incidents with dynamic remediation powered by insights from across your instance. 
Generate Change Plans
Generate change plans Increase change velocity while mitigating risk with AI agents. Generate detailed implementation and testing plans based on request details, potential impacts, and past changes. 
Fulfill Software Asset Requests
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Fulfill software asset requests Complete software asset requests faster using AI agents to verify entitlements, allocate available rights, or generate purchase orders when needed. 
Analyze Alert Impact
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Analyze alert impact Improve incident response prioritization with AI agents that collaborate with third-party AI agents and observability tools. They assess alert severity, understand business and service impact, identify root causes, and route incidents to the right experts. 
Triage Alerts
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Triage alerts Use AI agents to streamline alert triage and investigation by automatically retrieving insights from historical incident and alert data. Reduce operator workload, speed resolution, and improve accuracy with AI. 
Risk and Security
Risk and security AI agents assist in managing and remediating risk incidents by automating key processes. They can also track system health and identify potential vulnerabilities to help mitigate risks. Schedule Demo Improve Security
Optimize Risk Issue Remediation
Optimize risk issue remediation Streamline the management and resolution of risk issues by using AI agents. Automatically create remediation plans and recommend tasks and owners based on historical data. 
Reduce Vulnerability Exposure
Reduce vulnerability exposure Use AI agents to help identify and assess the impact of new U.S. Cybersecurity and Infrastructure Security Agency (CISA) Known Exploited Vulnerabilities. Automatically execute response actions and surface detailed remediation insights to help you stay compliant with SLAs. 
Speed Incident Response and Closing
Speed incident response and closing Prioritize and resolve security incidents quickly with AI agents. Streamline incident reviews by correlating pertinent data, recommending actions, and mitigating phishing threats. Automate the post-incident wrap-up analysis with closure notes and close codes. 
Analyze Security Operations Metrics
Analyze security operations metrics Use AI agents to examine security operations metrics in real time and over extended periods. Provide valuable insights for scaling teams and improving workflows. 
Human Resources
Human resources AI agents can help submit HR requests and resolve inquiries. They also simplify access to essential information like policies, benefits, and support services. Schedule Demo Reimagine HR Services
Access Benefits Enrollment Information
Access benefits enrollment information Provide a comprehensive view of employee benefits. Use AI agents that gather and consolidate enrollment details from multiple systems.
Automate Time-Off Requests
Automate time-off requests Streamline leave management. AI agents can help submit time-off requests and retrieve balance information.
Resolve Non-critical HR Cases
Resolve non-critical HR cases Resolve general employee requests and inquiries by identifying and engaging the right departmental AI agent to solve the employee request. 
Display Total Rewards Statement
Display total rewards statement Use AI agents to give employees a clear view of their compensation, including salary, medical allowance, and other benefits. 
CRM
Customer relationship management (CRM) AI agents can simplify your customer relationship management with handling of routine customer requests and automation for complex processes. From issue resolution to large-scale coordination, they help deliver faster, more efficient support. Watch Video (2:03) Learn More
Triage Incoming Cases
Triage incoming cases Improve customer service productivity with AI agents that categorize and prioritize cases, generate resolution notes, and email replies to the customer. 
Nurture Sales Leads
Nurture sales leads Enhance pipeline conversion and sales productivity with AI agents. Automate lead outreach, follow-ups, and appointment scheduling to engage prospects at the right time. 
Simplify Work Order Creation
Simplify work order creation Create new work orders with AI agents that identify and recommend the necessary parts, skills, and tools. 
Optimize Customer Satisfaction (CSAT) Tracking
Optimize customer satisfaction (CSAT) tracking Improve customer satisfaction by scoring customer interactions, validating accuracy with CSAT data, and identifying potential escalations using AI agents. 
Manage Order and Invoice Exceptions
Manage order and invoice exceptions Accelerate resolution by using AI agents to categorize order and invoice discrepancies, determine next best actions, and compose follow-up emails for updates. 
Adjust Technician Scheduling
Adjust technician scheduling Dispatch the right technician at the right time with scheduling optimized by AI agents and real-time conditions. 
App Development
App development AI agents help accelerate and simplify application development by assisting with script, playbook, and code creation. They can also audit and manage knowledge bases, supporting faster releases, better collaboration, and fewer errors across environments. Schedule Demo Create Smarter Apps
Write Scripts and Code Snippets
Write scripts and code snippets Accelerate development by using AI agents to generate scripts and code snippets, improving efficiency and reducing manual effort. 
Build Playbooks
Build playbooks Automate workflows with playbooks built by AI agents to save time and maintain consistent operations. 
Create Apps
Create apps Expedite app development with AI agents that generate app skeletons for developers to easily customize. 
Update Service Catalogs
Update service catalogs Keep service catalogs current with AI agents that automatically update entries and enable quick adjustments for accuracy. 
Manage Knowledge Articles
Manage knowledge articles Improve knowledge management by using AI agents to update knowledge articles, keeping information accurate. 
Finance and Supply Chain
Finance and supply chain AI agents can help you enhance operations by automating tasks and providing real-time insights. They can also help teams reduce manual effort, improve accuracy, and unlock savings across key processes. Schedule Demo Learn More
Coordinate Supplier Onboarding
Coordinate supplier onboarding Streamline onboarding with AI agents. They can create task and document requirements lists, then collect and verify supplier information before updating master data in systems of record. 
Identify Discount Opportunities
Identify discount opportunities Analyze complex contracts to apply discounts and rebates accurately. Use AI agents to maximize savings and uncover missed opportunities. 
Verify Purchase Orders
Verify purchase orders Validate three-way matches between purchase orders, goods receipts, and invoices with AI agents. They can help maintain accurate payments. 
Simplify Procurement Requests
Simplify procurement requests Employees can easily submit procurement requests, such as for equipment or supplies. AI agents remove the need for long forms, streamlining the process. 
Built into the ServiceNow AI Platform Our AI agents run on the ServiceNow AI Platform, the cloud foundation that enables all of our products. Only ServiceNow unites AI agents and data across multiple workflows within one platform. That means you can seamlessly manage all your AI agents, native or third-party, from a single pane of glass. Explore AI Platform
AI ServiceNow AI Agents autonomously take action on your behalf so you can focus on the work that matters. Power AI agents with our domain-specific models, your models, or any model. Explore ServiceNow AI Data With a unified platform architecture, data model, and agentic framework, AI agents have real-time access to enterprise data from any source. They have all the rich business context to make smart decisions fast.  Learn More Workflows Built natively into the world’s most powerful end-to-end workflow automation platform, ServiceNow AI Agents can be seamlessly embedded within any workflow. See Workflow Automation
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Explore AI Agent Studio Combine out-of-the-box AI agents and our powerful AI Agent Studio to create fully customizable AI agents. All our AI agents work seamlessly with your existing platform automation logic, workflows, and integrations, so you can get the most value from your existing systems.
ServiceNow AI Agent Studio
ServiceNow AI Agent Studio Our AI Agent Studio is a development tool within the ServiceNow AI Platform that lets you build and customize AI agents. Users can easily create specialized AI agents, set guardrails, and automate tasks using a conversational natural language interface. Schedule Demo
Data Sources
Data sources Our AI agents are grounded in your trusted data within the ServiceNow AI Platform. By selecting the relevant data sources, these agents can tap into your institutional knowledge to deliver informed decisions and precise actions. Schedule Demo
Development Tools
Development tools ServiceNow AI Agents use your existing workflow orchestration automation within the ServiceNow AI Platform, along with built-in governance and analytics. Use flow actions, subflows, scripts, and skills through the Flow Designer, Now Assist Skill Kit, or ServiceNow Studio. Schedule Demo
Introducing AI Agent Fabric AI Agent Fabric unifies AI agents and tools from any platform to break down silos, eliminate automation gaps, and centralize governance in the ServiceNow AI Platform. ServiceNow AI Agents can work seamlessly with third-party AI agents and tools from a growing list of partners, powering effortless, end-to-end automation. 
Resources for you See All Resources Video Experience real AI agents, not better chatbots See ServiceNow AI Agents in action. Hear from our experts and learn what’s ahead.  Video CTA Watch Webcast EBOOK AI at ServiceNow Learn how you can elevate the productivity and potential of your people with our AI platform for business transformation.  Video CTA Get Ebook Solution Brief ServiceNow AI Agents Overview Discover how ServiceNow covers both traditional, rule-based automation and agentic AI.  Video CTA Download Brief Overview Page ServiceNow AI Platform Connect and automate all your workflows with the intelligent platform that powers all ServiceNow products.  Video CTA Learn More
Find the extras that make it a win We’re here to provide all the information and resources you need to support your AI journey. Training and certification Turn knowledge into measurable outcomes when you train with us. Boost your career with a globally recognized ServiceNow certification. Partners Find a ServiceNow partner that has proven expertise to meet your business needs. Product documentation Learn how to use our products, find answers to your technical questions, and explore products by release. Community Connect, share, learn, and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.  
Frequently asked questions Expand All Collapse All What is an AI agent?

An AI agent is an autonomous system designed to gather data, make decisions, and execute tasks to achieve predefined goals. It adapts to new information, learns over time, and can manage a wide range of tasks, from simple repetitive actions to complex problem-solving.

ServiceNow AI Agents, powered by the ServiceNow AI Platform, automate workflows, streamline operations, and adapt to diverse business needs across IT, HR, CRM, and more. With features like built-in governance, analytics, and text-to-action capabilities, they enhance productivity while aiding alignment with organizational goals.
How can I get ServiceNow AI Agents?
ServiceNow AI Agents are embedded in the ServiceNow AI Platform for seamless implementation. This enables AI agents to collaborate across departments, making use of your existing workflows and data to solve complex business problems. With options to build custom AI agents or use prebuilt solutions, your ServiceNow AI Agents are tailored to your needs while maintaining scalability and efficiency.
How do AI agents work? 
AI agents operate through a structured process. They begin by defining goals and planning tasks, then they gather relevant data from various sources and use machine learning models to make decisions. Once tasks are executed, AI agents monitor results, incorporate feedback, and adapt their approach. This continuous learning and improvement allows AI agents to refine their performance over time and handle complex tasks more effectively. 
How are AI agents built? 

Building AI agents involves these key steps:

  • Set up tools and models. Choose a language model and configure it with an API key for seamless integration.
  • Develop skills. Create specific functions, or skills, that enable agents to perform tasks like retrieving data or generating outputs.
  • Configure agents. Assign skills and models to agents, defining their roles and responsibilities based on the tasks they need to complete.
  • Design workflows. Plan and organize how agents interact and collaborate to execute multi-step processes.
  • Test and iterate. Continuously test workflows, refine agent behavior, and use feedback to improve performance. 
What is an AI agent builder?
An AI agent builder is a solution that allows businesses to create and customize AI agents, like the AI Agent Studio in the ServiceNow AI Platform. Users can define the AI agent’s tasks, provide natural language instructions, and build a library of actions. The builder also enables testing and monitoring of the agent’s responses, helping it to align with business needs before deployment.
What’s the difference between an AI agent and a chatbot?
AI agents are more advanced than chatbots, offering dynamic, context-aware conversations, continuous learning, and personalized responses. They integrate seamlessly with systems, scale efficiently, and can make autonomous decisions based on real-time data. In contrast, chatbots are better suited for simpler interactions, rely on predefined actions, and lack the adaptability and decision-making capabilities of AI agents.
What are some benefits of AI agents?

AI agents improve productivity by automating repetitive tasks, enabling employees to focus on higher-value work. They enhance efficiency, reduce costs, and deliver consistent, reliable results. By analyzing real-time data, they support informed decision-making and scale effortlessly to meet growing demands. Additionally, AI agents deliver personalized customer support, boosting satisfaction and loyalty.

ServiceNow AI Agents, powered by the ServiceNow AI Platform, integrate deeply with enterprise workflows to improve efficiency and innovation.
What is conversational AI? 
Conversational AI uses natural language processing (NLP) to enable software to understand, process, and respond to human conversations in text or voice. It provides personalized, multilingual support and automates interactions. 
What is AI search?

AI search uses artificial intelligence to understand the intent behind user queries, delivering accurate, relevant results and actionable information instead of simple links.

ServiceNow AI Search provides consumer-grade search experiences, connecting employees and customers to personalized, self-service answers with natural language understanding (NLU) and machine learning.
What is generative AI?
Generative AI is a type of artificial intelligence that creates new content—such as text, images, music, and code—based on patterns learned from data. It automates content creation and problem-solving, enabling businesses to work more efficiently. Tools like Now Assist for Search integrate these capabilities seamlessly into existing systems. 
Talk to our AI experts Find out how you can put AI agents to work in every corner of your business. Get Started
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