Playbooks, formerly ServiceNow Process Automation Designer, enables you to build and manage multiple complex workflows with no-code playbooks. 
FORMERLY PROCESS AUTOMATION DESIGNER Playbooks Streamline workflows with context-aware, step-by-step guides for consistency and reliability of multistep processes. 
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Benefits of Playbooks Power rapid automation Create and manage complex cross-enterprise workflows without a single line of code.  Explore agentic playbooks Complete simple tasks autonomously with just the right level of human supervision.  Boost agent efficiency Visualize complex processes in a simple and familiar task-oriented view built specifically for support agents.   Deliver workflows faster Automate common processes for apps with pre-built playbooks from the ServiceNow® store.
Features of Playbooks Complex workflow navigation Reduce onboarding time and improve clarity with a guided, task-oriented interface.  Advanced automation Combine flows, sub-flows, and actions easily to support complex automation scenarios.  Playbook generation Create playbooks from natural language prompts or images like whiteboard sketches.  No-code design experience Enable process owners to manage activities and flows using a simplified kanban-style board. 
Resources See All Resources Ebooks 3 Common Business Challenges You Can Solve Using the ServiceNow AI Platform   The ServiceNow AI Platform Reference Guide  Data Sheets ServiceNow AI Platform  Integration Hub Analyst Reports Driving Digital Transformation and Business Value with ServiceNow
How to get Playbooks
Playbooks is available with the ServiceNow AI Platform. Build digital workflow apps and extend your ServiceNow solutions with a leading platform as your foundation.  
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You might also be interested in… Flow Designer Automate business processes as digital workflows across departments, apps, and systems. Workspaces Improve agent efficiency with a single workspace built to facilitate resolutions. Integration Hub Reduce tedious, manual work across the enterprise by connecting any app, data, or device.
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