ServiceNow Business Continuity Management enables business operations to plan, exercise, and recover from disasters effectively.
Business Continuity Management (BCM) Overview Getting Started
Product Business Continuity Management (BCM) Strengthen operational resilience through risk mitigation, crisis management, plan testing, and recovery workflows for any business disruption or disaster. Get BCM Data Sheet
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How does Business Continuity Management work? Business Continuity Management helps organizations prepare for and recover from disruptions by identifying risks, creating response plans, and building resilience to protect revenue, reputation, and customer trust.
Benefits of Business Continuity Management Plan for the unexpected Fortify your critical business services with continuity plans and perform tabletop exercises to protect vital assets. Video CTA Read Ebook Make risk your advantage Transform uncertainty into opportunity by building a robust resiliency program that strengthens your organization and builds trust. Video CTA Read White Paper Stay resilient always Ensure your business thrives through disruptions with continuity strategies that minimize downtime and protect revenue. Video CTA Read Ebook Transform with a single platform The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency. Video CTA Explore Platform
Use cases for Business Continuity Management Business Impact Analysis and Continuity Planning
Business Impact Analysis and Continuity Planning Develop continuity plans for all critical business services, processes, applications, and third-party services. Determine the impact of any potential disruption.
Related links Integrated Risk Management Third-party Risk Management IT Service Management
Disaster Recovery and Site Recovery Planning
Disaster Recovery and Site Recovery Planning Document disaster recovery plans and site recovery plans to quickly regain access and functionality of operations and the IT infrastructure following disruptions.
Related links Integrated Risk Management Third-party Risk Management
Plan Exercising and Scenario Analysis
Plan exercising and scenario analysis Validate continuity plans through realistic exercises and scenario analysis to uncover gaps, strengthen response, and ensure operational resilience.
Related links Integrated Risk Management Third-party Risk Management
Crisis and Recovery Event Management
Crisis and recovery event management Recover quickly by applying the right strategy to mitigate the negative impact to the business and systems when an actual crisis hits.
Related links Integrated Risk Management Third-party Risk Management
Emergency Response
Emergency response Manage communications with stakeholders via mass notifications about critical events and coordinate responses in an effective two-way delivery channel.
Related links Integrated Risk Management Third-party Risk Management
Impact Tolerance Assessments
Importance and impact tolerance assessments Measure impact tolerance of a business service by assessing how long a service can be non-operational without causing some kind of loss to the business and its customers.
Related links Integrated Risk Management Third-party Risk Management
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Resources for you See All Resources White paper Resilience by Design: The Future of Continuous Operations and a Resilient Enterprise Use this guide to build resilience into every part of your business—your architecture, culture, and processes. Video CTA Read White Paper Ebook Building the business case for operational resiliency Video CTA Get Report Data Sheet ServiceNow Business Continuity Management Video CTA Download Data Sheet Solution brief IT Asset Management Now Assist and Agentic AI Video CTA See Solution Brief
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Frequently asked questions Expand All Collapse All What is a business continuity plan?
A documented and tested strategy that outlines how an organization will maintain or quickly restore critical operations during disruptions, ensuring minimal impact and resilience.
How do you create a business continuity plan?
Start by assessing risks and impacts, define recovery strategies, assign roles, create communication plans, document procedures, and regularly test and update the plan for resilience.
What is operational resilience?
Operational resilience is a company’s ability to anticipate, prevent, recover from, and adapt to adverse operational events while continuing to serve its customers, provide products and services, and protect its workforce.
What is GRC?
GRC stands for Governance, Risk, and Compliance—a framework that aligns business goals with risk management and regulatory adherence to ensure integrity, accountability, and resilience.
What is business resilience?
Business resilience is an approach that attempts to prepare organizations for unforeseen disruptions, such as natural disasters, supply chain disruptions, IT and utility outages, and plan for successful navigation of these events.
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