Introducing ServiceNow EmployeeWorks ServiceNow® EmployeeWorks is the front door for your entire workforce to search and act across business applications. It’s AI that’s not just talk. It gets work done. Unlock Offer Watch Launch Replay (20:42)
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EmployeeWorks Benefits Features Integrations FAQ
Benefits of ServiceNow EmployeeWorks Automate the busywork with AI Ask once and watch requests turn into finished work across IT, HR, finance, procurement, and facilities, end-to-end. Video CTA Watch Video (1:00) Know what needs you, the moment it does AI gathers your priorities from across the business and presents them in one clear view, so you can move from managing tasks to driving outcomes. Video CTA Learn More Solve real problems, get real adoption When AI delivers real value in an effortless experience, adoption becomes a measurable result, not a target. Video CTA Get Started Today Transform with a single platform The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency. Video CTA Explore Platform
Features of ServiceNow EmployeeWorks Conversation-first, for every ask Get everyday tasks and business transactions done directly in chat. AI executes in line with how your business runs and surfaces what needs your attention. Video CTA Search and action in one Find precise, context-aware answers and take action across systems to complete tasks end-to-end, all from one place. Video CTA Task automation across your enterprise Easily deploy hundreds of use cases that plug in to your organization’s most pressing business initiatives and challenges, from IT to HR to procurement and beyond. Video CTA Employee access anywhere Meet employees where they work across any device, messaging apps, kiosks, voice, portals, or the web. Video CTA
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Features Reasoning Engine Use a proprietary reasoning architecture that understands intent and dynamically executes actions within business systems, instantly and securely. AI Agent Marketplace Explore what's possible with Moveworks from ServiceNow in the Moveworks AI Agent Marketplace. Pick your plug-in and deploy in minutes.
“We need AI that can handle the complexity of healthcare while maintaining compliance and security for our 300,000 colleagues across IT, HR, and procurement. The goal is to automate repetitive tasks so our teams can focus on delivering outstanding care and experiences to the 185 million people we serve.” Alan Rosa CISO and SVP, Infrastructure and Operations, CVS Health
Third-party software integrations Integrate any system with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps, and data. See All Integrations
Moveworks from ServiceNow Most AI assistants stop at search. Moveworks doesn’t, working across your apps for fast, accurate, and context-aware search and action. Together with ServiceNow, Moveworks connects a consumer-grade AI experience to enterprise workflows, so you can turn every request into completed work. Learn More
Frequently asked questions Expand All Collapse All What are the benefits of AI for employees?
AI helps employees work faster and smarter by automating repetitive and manual tasks. It can execute routine requests, surface information from anywhere, generate summaries and drafts, and route approvals without manual follow-ups. With ServiceNow EmployeeWorks, AI goes beyond answering questions. It completes tasks across departments and business systems, follows company rules and permissions, and proactively highlights what needs attention. You can spend less time chasing work and more time focused on meaningful, high-impact priorities.
What is a conversational AI chatbot?
A chatbot is an AI-powered tool that lets people ask questions or complete tasks using natural language. In the workplace, chatbots help employees find information, request support, and handle routine tasks across systems. ServiceNow EmployeeWorks goes further. It’s a conversational AI experience that doesn’t just point you to answers, but it gets work done. In plain language, you can ask a question from any device, and it routes approvals, updates records, and triggers workflows based on role and business rules right from the conversation.
What is enterprise search?
Enterprise search is a technology that lets employees search across all company systems, including documents, knowledge bases, and business applications, from one unified search experience. With ServiceNow EmployeeWorks, enterprise search combines search and action in one AI-powered front door. You can complete tasks directly from results, turning search into completed work.
What is an AI agent?
An AI agent can take action on a user’s behalf to complete tasks. With ServiceNow EmployeeWorks, requests can be handed off to AI agents that execute work end-to-end. Built on decades of ServiceNow workflow experience, these agents follow business rules, approval paths, and role-based permissions to complete actions accurately and in compliance with company policy.
Talk to an AI expert Provide all your employees with AI that actually finishes the job. Get Started Press Release Read the ServiceNow EmployeeWorks announcement. Launch Video Learn how you can drive results with ServiceNow EmployeeWorks. See it in action. Employee Experience Explore how the ServiceNow AI Platform powers employee experience end-to-end.
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