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WORKFLOWS Bring intelligence to every corner of your business Any AI ServiceNow AI Agents act autonomously on your behalf so you can focus on the work that matters. Power AI agents with our models, your models, or any model and govern all AI assets with AI Control Tower. Explore AI Agents See AI Control Tower Any Data Power all your workflows, AI agents, and analytics with real-time data from any source on a single platform optimized for speed and scale. Unify Data Any Workflows Automate any process with AI-powered workflow generation. Build workflows with reusable components, configurable playbooks, process mining, and advanced decision support. Automate Any Workflow IT Risk and Security Human Resources CRM App Development Finance and Supply Chain Run your enterprise IT on the ServiceNow AI Platform Bring your AI, data, and workflows together with automation for more efficient core IT functions. Explore IT Solutions IT Service Management IT Operations Management IT Asset Management Strategic Portfolio Management Double down on cyber security and reduce risk With the ServiceNow AI Platform risk and security teams are more agile and collaborative, minimizing evolving threats. Improve Security Security Operations Risk Management Empower employees with ServiceNow AI Agents AI-driven self-service frees employees to get answers, navigate work life, grow careers, and take action faster. Reimagine HR Services AI Agents HR Service Delivery Talent Development Workplace Service Delivery Transform customer and agent experiences with AI Service, sell, and deliver with the ServiceNow AI Platform. Accelerate self-service, boost agent and technician productivity and improve resolution time. Learn More Customer Service Management Field Service Management Sales and Order Management Build smarter apps with AI-powered workflows Create intelligent apps with ServiceNow AI Agents that reason, plan, and act on your behalf. Create Smarter Apps AI Agents AI Control Tower Governance, Risk, and Compliance Workflow Data Fabric Deliver core business services, using AI to eliminate manual work The ServiceNow AI Platform makes processes easier to follow, helping finance and procurement make better, faster decisions. Learn More Sourcing and Procurement Operations Accounts Payable Operations Supplier Lifecycle Operations Explore Solutions Replay UNITE
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When our customers work, the world works See All Customer Stories 30K hours saved every year Video CTA Watch Video Learn More 48K employees successfully onboarded in one day Video CTA Watch Video 72% of issues identified and addressed proactively Video CTA Watch Video Learn More 10% improvement in internal IT Service Desk deflection rate Video CTA Watch Video Learn More 3M customer support calls deflected annually
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Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Drew Kraus, Francesco Vicchi, Jim Robinson, 27 October 2025
Gartner, Magic Quadrant for Business Orchestration and Automation Technologies, Saikat Ray, Tushar Srivastava, Marc Kerremans, Arthur Villa, Cathy Tornbohm, Sachin Joshi, 15 October 2025
Gartner, Magic Quadrant for AI Applications in IT Service Management, Chris Matchett, Ankita Hundal, Rich Doheny, 2 September 2025
Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, Akash Jain, Kyle Davis, Adrian Leow, 28 July 2025

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Gartner document is available upon request from ServiceNow. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

The Forrester Wave™: Enterprise Service Management, Q4 2025
The Forrester Wave™: Digital Process Automation Software, Q3 2025
The Forrester Wave™: Unified Vulnerability Management Solutions, Q3 2025
The Forrester Wave™: Value Stream Management Solutions, Q2 2025
The Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2025
The Forrester Wave™: Software Asset Management Solutions, Q1 2025
The Forrester Wave™: Task-Centric Automation Software, Q4 2024
The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2024
The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q4 2023

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about our objectivity here.
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