The ServiceNow Virtual Agent chatbot provides an enterprise conversational experience for both employees and customers to resolve common requests. 
Virtual Agent Make it easy for employees and customers to resolve issues fast and get what they need when they need it. Our GenAI-powered, conversational chatbot makes it happen. Watch Video (1:20) Get Data Sheet
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Benefits of Virtual Agent Redefine your support experience Provide intelligent exchanges powered by generative AI and automated resolutions to common issues.  Provide self-service anytime Let users get resolutions in seconds. No need to wait for an available live agent.  See immediate business value Get near-instant ROI with guided setup, prebuilt conversations, integrations, and configuration tools.  Increase deflections and agent productivity Route issues to a chatbot automatically. Reduce call volumes and increase efficiency. 
Features of Virtual Agent Get Data Sheet Personalized experiences Delight users with relevant, contextual, and conversational exchanges that make finding what they need easy.   Guided setup Get started fast using your existing knowledge articles and catalog items and our prebuilt conversations.  Conversation designer Create your own conversations using an intuitive designer that works with any use case.  
Powered by GenAI Unlock dynamic responses with a virtual agent that understands what users mean and can easily process nonlinear conversations. 
Additional features Agentic AI workflows Enable users to make requests through a virtual agent to trigger automated workflows performed by AI agents. Issue auto resolution Identify user intentions in submitted issues and start a conversation for resolution. Conversational analytics Understand user behavior and trends to help admins make quick, informed decisions. Topic recommendations Use machine learning to identify critical topics and add suggested conversations with one click. Multiple language support Detect and translate conversations dynamically into the end user’s language of choice.  Multi-turn conversations Give requestors what they need fast with follow-up questions and contextual recall—without having to start a new conversation.  Synthesized responses Generate concise, synthesized responses from multiple articles, catalog items, and topics to best resolve any query.  Third-party channel integrations Interact with users on collaboration tools, portals, and apps like Slack and Microsoft Teams. Live agent handoff Transfer chat history and context to agents for faster issue resolution.  Voice support by phone Use AI to understand, transcribe, and resolve user requests submitted by phone.
Resources See All Resources Video Virtual Agent Overview (3:19) Data Sheet Virtual Agent Ebook Modernize IT Services and Operations with AI Case Studies Federation University Drives Greater User Experience with Service Improvement Mindsprint Optimizes Service Delivery with a Unified Platform Fresenius Simplifies Access to IT Support with Virtual Agent Loxam Supports Staff with Automated Processes and Simplified Resolutions
How to get Virtual Agent Virtual Agent is available with the ServiceNow AI Platform. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.  Explore Platform View Demo
You might also be interested in… ServiceNow AI Agents Empower everyone with AI agents and increase productivity across the enterprise. Now Mobile Find answers, get help, and make requests across departments from a single, native mobile app. Employee Center Pro Provide a single, unified portal for service delivery across the enterprise. Dynamic Translation Communicate and work across language barriers with real-time  translation in context. 
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