Skip to Main Content
Search
- 日本 - 日本語
- 한국 - 한국어
- Australia/NZ - English
Asia, Pacific, and Japan
- United Kingdom - English
- DACH - Deutsch
- France - Français
- Nederland - Nederlands
- España - Español
- Italia - Italiano
Europe, Middle East, and Africa
Sales
+1 (844) 863-1987Demo Library
Watch and learn. Our product and solutions experts offer demo options for everyone, at every skill level.
Featured demos
-
Provide better experiences
Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17)
-
Resolve issues faster
Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)
-
Create and automate workflows
See how to simplify the way workflows are built and custom code is developed. (4:30)
Solutions
Learning
Customer stories
Find out how businesses like yours rely on ServiceNow to make the world work.
-
AI Agent Stories
Learn how ServiceNow customers are putting AI to work.
-
HR Stories
See how organizations are improving self-service and delivering outstanding employee experiences.
-
CRM Stories
Discover how businesses enable self-service for customers and reduce resolution time.
-
Public Sector/Government Stories
Explore ways to streamline operations, engage citizens, and empower employees.
-
Now on Now
Hear how ServiceNow uses ServiceNow.
Featured customer story
Discover why ServiceNow is the AI platform for business transformation
Bring AI Agents to every corner of your business.
-
Careers
Make your next career move with the fastest growing enterprise software company.
-
Investors
Explore investor news and resources.
-
ServiceNow AI Research
Learn how we keep innovation moving forward through our AI research team, labs, and partnerships.
-
Leadership
Meet the ServiceNow leadership team.
-
Locations
See ServiceNow office locations around the world.
-
Newsroom
ServiceNow is making headlines. Find announcements, media kits, and more.
-
Analyst Reports
Get expert insights from top industry analysts on ServiceNow.
-
Global impact
Join us to foster a more sustainable, fair, and ethical world.
-
Trust and compliance
Learn the measures ServiceNow takes to keep your data secure and compliant.
With GenAI you can create transformative new experiences for your customers and employees. ServiceNow uses the power of GenAI in its Now Assist products to amplify productivity all across your business.
A type of artificial intelligence, GenAI instantly creates human-language text, images, charts, and other new content based on learning patterns in existing data. GenAI provides contextual support, helping resolve issues faster, offloading manual routine tasks, and enabling smarter, more seamless ways to work.
Across industries, businesses are finding a multitude of ways to put generative AI to work: solving problems, improving efficiency, and building strong experiences for customers and employees.
GenAI enriches the customer experience with self-service features, including intelligent chatbots that can personalize conversations, resolve issues in real time, and deliver helpful answers and resources.
With GenAI, you can empower employees enterprise-wide to reduce manual work and achieve more with automatically generated content, from email reply suggestions and copywriting to code.
Use GenAI to arm customer service and IT agents with instant information to resolve issues faster, such as autonomous knowledge article generation and chat, incident, and recommended solution summaries.
Meet the UI for Enterprise AI. AI Experience gives every user a new way to engage with AI across the ServiceNow AI Platform—fueled by the latest innovations including AI Voice Agents, AI Web Agents, AI Data Explorer, and AI Lens.
With native AI purpose-built for your business, we infuse GenAI capabilities into every workflow on the ServiceNow AI Platform. Called Now Assist, our GenAI offering includes capabilities such as AI search, conversational exchanges, content generation, and much more.
Take a deeper dive into enterprise GenAI with this curated content.
AI isn’t new to ServiceNow. We’ve been making workflows smarter for over 20 years. Today, GenAI and AI agents are unlocking near limitless use cases for the ServiceNow AI Platform.
We’re developing AI that is open, transparent, accountable, and human-centric.
Learn about our AI research team, labs, and partnerships.
Take productivity gains to the next level with AI agents that work autonomously on your behalf.
Locate a partner with the generative AI expertise you need to transform experiences, boost productivity, and increase efficiency.
Extend the benefits of the ServiceNow AI Platform across your business. Connect and automate everything with more than 1,000 certified, ready to use apps from the ServiceNow Store.
Generative AI, also known as GenAI, is a type of artificial intelligence that creates content by learning from existing data. GenAI can provide realistic and creative text, images, and other media to transform industries such as entertainment, marketing, and healthcare.
AI is a term that describes all forms of machine learning and intelligent automation, while generative AI is specifically focused on the creation of new content based on—but also capable of going beyond—the datasets it was provided with during its training phase. With the recent advent of widely available chat AIs, most AI interactions for the average user actually involve generative AI.
Generative AI encompasses several types of content generation. These include text generation, image generation, video and speech generation, and data augmentation. Producing text content requires a different approach than enhancing videos or creating realistic-looking images. As such, each kind of generative AI has its own unique characteristics and applications.
Although generative AI has been around for decades, its recent rise in terms of capability and availability has been meteoric. As this technology continues to evolve, we can anticipate enhanced creativity and innovation across essentially every industry, allowing for more sophisticated and realistic outputs in content generation, design, music composition, visual arts, and more. Generative AI will also continue to drive personalization and customization, creating laser-focused recommendations, personalized experiences, and unique products designed to address individual customer needs.
Find out how you can put GenAI to work for your business. Start with a conversation or request a custom demo.