IT Asset Management Overview Getting Started
Product IT Asset Management (ITAM) Free yourself from high-volume requests and complex audits. Manage the full lifecycle of hardware, software, and cloud IT assets on the ServiceNow® AI Platform. View Demos Get Solution Brief
The world works with ServiceNow™
How does ITAM work? IT Asset Management runs on the ServiceNow® AI Platform to automate the full asset lifecycle. ServiceNow AI Agents automate tasks from planning to end-of-life to improve data accuracy across contracts, costs, and compliance. ITAM connects to catalogs, Configuration Management Database (CMDB), and procurement for real-time visibility and smooth collaboration. Watch Demo Read Report
Benefits of ITAM Connect ITAM with the business Run ITAM where you plan, service, and operate IT—on one platform. Cross-functional workflows help keep employee onboarding and contract renewals smooth. Video CTA Read Ebook Cut technology costs Reduce costs and align your IT investments to what your business actually needs. Reclaim unused licenses, track hardware efficiently, and rightsize cloud resources. Video CTA Get Solution Brief Reduce IT asset risk Gain visibility into all your IT assets. Reduce security risks from unauthorized technology, vulnerabilities, license compliance, or missing devices. Video CTA Get Details Transform with a single platform The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency.  Video CTA Explore Platform
Use cases for ITAM Lifecycle Management
Automate asset lifecycle management Use ServiceNow AI Agents to automate tracking, usage, and retirement of IT assets. Maximize value, reduce risk, and help maintain compliance across the enterprise. Explore IT Asset Lifecycle
Related links Software Asset Management Hardware Asset Management Cloud Cost Management
Audit Readiness
Prepare for audits efficiently Maintain audit readiness with comprehensive and accurate asset and license records. Respond quickly and demonstrate compliance with confidence. Explore Asset Audit Response Explore Software Asset Management
Related links Hardware Asset Management
Data Center Operations
Streamline data center management Manage your data center assets from racks to facilities using automated workflows. Improve uptime, streamline your operations, and support accurate, up-to-date records. Explore Hardware Asset Management Explore Enterprise Asset Management
Related links Telecommunications Network Inventory
Cloud FinOps
Improve cloud FinOps performance Automate cloud cost tracking and forecasting to stay on budget and reduce unexpected costs. Use real-time insights to make smarter multicloud decisions. Explore Cloud Cost Management Explore Cloud Governance Suite
Inventory Management
Manage inventory efficiently Improve inventory accuracy, reduce loss, and optimize warehouse operations. Track, receive, and manage assets across stockrooms with AI agents and automated workflows. Explore Hardware Asset Management Explore Enterprise Asset Management
AI Governance
Strengthen AI governance Compare AI and machine learning cloud spending across providers. Monitor AI performance metrics to reduce risk and support ethical and regulatory compliance. Explore Cloud Cost Management See AI Control Tower
Related links Risk Management
OUR CUSTOMERS Industry leaders rely on ServiceNow to make work better See All Stories 50% Faster upgrade times Video CTA See Story Watch Video (2:41) 48,000 Employees onboarded in one day Video CTA Find Out How Watch Video (2:19) $1M Anticipated annual savings in hardware costs Video CTA Learn More 160k+ Pieces of equipment maintained and deployed Video CTA Find Out How 42% Reduction in hardware assets Video CTA Read Story
Third-party software integrations Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps, and data. See All Integrations
Resources for you See All Resources Analyst Report The Forrester Wave™: Software Asset Management Solutions, Q1 2025 See why ServiceNow was named a leader in software asset management. Video CTA Get Report Analyst report ServiceNow named as a Leader in the IDC MarketScape: Worldwide FinOps Cloud Costs Optimization Multicloud 2025 Vendor Assessment Video CTA Get Report ebook Modernize IT Services and Operations with AI Video CTA Read Ebook Solution brief IT Asset Management Now Assist and Agentic AI Video CTA See Solution Brief
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Frequently asked questions Expand All Collapse All Who is ServiceNow for?
Everyone who is digitally transforming their business can use ServiceNow to move faster with AI and automation. The ServiceNow Platform and its native workflows serve all business functions, from IT to HR to customer service, finance and procurement, across all industries and business types. ServiceNow integrates with legacy systems and modern solutions, making it the digital backbone of your enterprise. 
What is the ServiceNow AI Platform?
The ServiceNow AI Platform is the cloud-based foundation for all ServiceNow products. It connects and automates business workflows across the enterprise using one architecture, one data model, and a collection of AI capabilities, business applications, and low-code/no code development tools.
What is an AI agent?

An AI agent is an autonomous system designed to gather data, make decisions, and execute tasks to achieve predefined goals. It adapts to new information, learns over time, and can manage a wide range of tasks, from simple repetitive actions to complex problem solving.

ServiceNow AI Agents, powered by the ServiceNow AI Platform, automate workflows, streamline operations, and adapt to diverse business needs across IT, HR, CRM, and more. With features like built-in governance, analytics, and text-to-action capabilities, they enhance productivity while aiding alignment with organizational goals.
What is ITAM?
ITAM automates the full asset lifecycle on a single platform, giving you real-time visibility, control, and compliance across hardware and software to reduce costs and mitigate risk. 
What is Enterprise Asset Management?
Enterprise Asset Management (EAM) tracks and optimizes physical assets across their lifecycle to reduce costs, improve uptime, and mantain compliance—all on a single, data-driven platform.
Talk to an expert Connect with our product experts to arrange a custom demo. See how ServiceNow ITAM can work in your environment. Schedule Demo
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