I'm having persistent issues with customers trying to register for a customer account on our CSM portal. It works fine from the Admin ITSM side to create new accounts and registrations go through for approval to the customer admin however when trying...
We've noticed an issue where certain users are being redirected to the Zoom Contact Center login page ('Callbar' UI Page) instead of returning to the previous ServiceNow page when they hit the "Back" or "Submit" button. This behavior started occurrin...
Hi everyone,As per KB2481958 regarding the upcoming TLS certificate changes, I’m looking to confirm whether any existing scripts or configurations within our instance might contain hard-coded references to the affected certificates.Has anyone found a...
Hello, I have 1 List component and filters for a dashboard in UI builder. May I know is there a way that the list will follow the filters as it does not have the OOTB Follow filters checkbox. Thanks!
How do I add a new field to the form using the flow designer depending on the response to the previous task?Example:Is Agreed Salary valid? = NoCreate new field: New Proposed Salary
For our use case, we are going to have one team that works with senior leader cases and tickets. This team will have expertise in supporting senior leaders, but there may be times when they need support outside of their team. Instead of emailing a co...
Hi all,We have an interface between our ServiceNow instance and Porsche’s BMC Remedy system, and I need some help understanding the best way to handle value translation between the two systems.Here’s our scenario:In ServiceNow, we already have standa...
Hi Team,We have a metric "Assignment Group Change" . Now the issue is a Case is assigned to a Group and then its resolved but the Calculation does not show as Complete for the "Assignment Group Change" So Doesn't it move the Calculation to Complete...
Can anyone share the relationship between service qualification API TMF645 & Service Order API TMF641. I can trace that in scripted rest already OTB service qualification API is available but need details about the GET/POST operations via the service...
Sample Requirement:In a Record Producer (or Catalog Item):If the variable Category is Software, the tooltip for field Subcategory should be "Hello World".If the variable Category is Hardware, the tooltip for field Subcategory should be "Hello World 2...
I need help setting up part 3 of my task. Basically, there is the creation of flow, and when a record producer is created, it creates tasks for the solvers. Technically, this is ready, but there is one part that is the last task, which is the creatio...
While developing the Skill Determination Rule, ServiceNow is suggesting to use the hard coded sys_id of the skill directly in the script. Just wanted to be double sure that whether that was intentionally mentioned because using the sys_id in the scri...
One of my user hitted 'Switch to Next experience button' after that dashboard is migrated and if i trying to open dashboard it giving page not found how can i resolve it
While watching the video, we observed a Retail Organization Hierarchy view within the CSM/FSM configurable workspace. However, when accessing the actual workspace, we were unable to locate this feature and are unsure where it can be found. Video link...
