Hi ServiceNow-Community,To play around with CSM and get to know its capabilities I have installed all relevant CSM plugins, incl. CSM Demo Data on my personal developer instance. Unfortunately, I am not able to find the according CSM roles that usual...
Use CaseIn certain ServiceNow implementations, organizations require users to attach supporting documents when submitting a Record Producer or form. However, the rules for mandatory attachments may vary depending on the account associated with the l...
I am trying to set value of assignment group using client script on onSubmit functionality, but the below code is not working. Please help :
In many business scenarios, users must attach supporting documents when submitting a Record Producer form. While ServiceNow provides a Mandatory Attachment checkbox, it doesn’t always cover conditional use cases. This article explains how to enforce ...
can anyone share a compact doc showing Zurich release new features for CSM and diff. between xanadu and zurich release features for CSM.
I have a requirement related to the Employee Portal search bar:I configured the search source to display results with the Incident number.Currently, when a user selects a result, it opens in the form view.The requirement is to open the result in the ...
I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan...
Hello Everyone, I have been facing an issue with a button "Export PDF".I have a ui action calling out the script include to perform this action.The same script include is being used by different ui actions as well.The buttons is working sometimes, so...
Hi Community,I am working on a small project in my ServiceNow developer instance, and here are the steps I’ve completed so far:Raise a Lead – A customer shows interest in the product/service.Generate a Quote – Sending them a price estimate.Complete a...
Hi can any one guide me the steps to configure the employee centre search box when ever I search Incident/RITM number not able to find the dataThanks in advance
Hi All, We have noticed that images we embed into the Article Body (HTML) field of a knowledge base article shows up as an attachment in the portal view of the article. We do not want embedded images to show up as an attachment. We only want files we...
Hi,I have a CSM question.When trying to update a Case via inbound email our Flow does not get triggered if the email is NOT from User.In the email log there is a message:Trigger db40161f1b27e5504c98ec69b04bcb7e: Unable to access target record for tab...
I’m working on a catalog item where a flow updates a variable on the RITM after the related catalog task is completed. However, in Workspace, the RITM form doesn't auto-refresh after the update. If a user opens the RITM and clicks Save before refresh...
In ServiceNow CSM, do we have an out-of-box mechanism (or by using some plugin / little customization) to define organization hierarchy where a customer account can be linked an org from this hierarchy. The scenario I am trying to achieve is somethin...
Hi Everyone,I’ve been working with CMDB and Discovery for the past 3 years and have solid experience in those areas. Recently, I’ve been given a new requirement to work on multiple integrations for CSM project within ServiceNow. While I have gone thr...
