We’re inviting professionals from Retail and Hospitality operations to join our research participant pool. This initiative aims at understanding what truly makes retail operations experiences at HQ and stores exceptional. By signing up, you’ll gain e...
We have EMR Help portal working fine with EPIC. Now we are trying to activate virtual chatbot driven by NowAssist. When we activated the plugins, the chatbot seems to be working fine when accessing EMR help portal in regular web browser. But the same...
I'm having persistent issues with customers trying to register for a customer account on our CSM portal. It works fine from the Admin ITSM side to create new accounts and registrations go through for approval to the customer admin however when trying...
To get a response from American,1x844x587x3489 use the online Customer Relations form for a faster response than mail, or call customer service at 1x844x587x3489. For written complaints, use the online form instead of sending a letter to ensure a fas...
We've noticed an issue where certain users are being redirected to the Zoom Contact Center login page ('Callbar' UI Page) instead of returning to the previous ServiceNow page when they hit the "Back" or "Submit" button. This behavior started occurrin...
Hi everyone,As per KB2481958 regarding the upcoming TLS certificate changes, I’m looking to confirm whether any existing scripts or configurations within our instance might contain hard-coded references to the affected certificates.Has anyone found a...
The FSM Implementation training says that I need to do the Territory creation in my PDI as I have to set up a google api key. I have installed the FSM module on my PDI and the FSM Territory Planning module and Geolocation but the Territory Planning C...
I've enabled the Capacity and Territory plugins in our development instance. I set up the Capacity Reservation, Demand Channels, and Capacity Assignments to configure the percentages for my test territory, and I set up the Capacity Definition to use ...
Hi, I'm new to FSM and would like to use Dispatcher Workspace to do demo.I have installed some FSM plugin and I can go to the CSM/FSM Workspace.There is a icon of the Dispatcher Workspace on the left side of the Workspace but when I click the icon i...
Hello, I have 1 List component and filters for a dashboard in UI builder. May I know is there a way that the list will follow the filters as it does not have the OOTB Follow filters checkbox. Thanks!
Efficiency and precision in task assignment can significantly impact overall productivity. One of the key challenges dispatchers face is determining the most suitable agent for a specific work order task. This is where assignment assistance comes int...
How do I add a new field to the form using the flow designer depending on the response to the previous task?Example:Is Agreed Salary valid? = NoCreate new field: New Proposed Salary
For our use case, we are going to have one team that works with senior leader cases and tickets. This team will have expertise in supporting senior leaders, but there may be times when they need support outside of their team. Instead of emailing a co...
Hi all,We have an interface between our ServiceNow instance and Porsche’s BMC Remedy system, and I need some help understanding the best way to handle value translation between the two systems.Here’s our scenario:In ServiceNow, we already have standa...
Hi, I am trying to do change order after completing the New order (Product Order). Following is the JSON I am using. In the response, it is showing 400 Bad Request. Can someone please throw some light, if I am doing something wrong here. We are using...
Hi Team,We have a metric "Assignment Group Change" . Now the issue is a Case is assigned to a Group and then its resolved but the Calculation does not show as Complete for the "Assignment Group Change" So Doesn't it move the Calculation to Complete...
