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App Dev Get Started

Get started with App Engine! Deliver quick wins, drive efficiency, and scale seamlessly with custom ...

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Activity in App Development

How to Clone a ReleaseOps Playbook for Customization

TL;DR: Don't modify the existing sample playbooks; there is a bug in the existing code that will require fixing, so even if you know how to clone playbooks read to the end.   Do not modify the out of the box ReleaseOps Playbooks! Like fancy towels or...

  • blog

BUG FIX: Cross-Scope ReleaseOps Playbooks

A Playbook that is not in the ReleaseOps scope will not execute There is currently a bug in the business rule that fires playbooks for ReleaseOps in which it does not properly account for scope.     Here's how to fix it Select the scope ReleaseOps wi...

  • blog

ReleaseOps Workspace?

Hello. Does anyone know where this workspace comes from in the ReleaseOps demo video? (Screenshot attached) I can't seem to find it anywhere.  Many thanks.   

  • Question
  • ReleaseOps

Understanding difference between table.none and table.* in ACL

I am trying to understand how ACLs work in ServiceNow, specifically the difference between table.none and table.*.From my understanding:table.none controls access to the entire recordtable.* controls access to all fields in that recordHowever, I am s...

  • Question

Resolved! Hide UI Actions for Business stakeholder role

How to hide UI Actions available on Incident & Request form for Business stakeholder role?we have enabled the business stake holder role in snow and added a user to it, but few custom uiactions are available for this role and respective user. Kindly ...

  • Question

Create a Scripted Rest API to fetch RITM Variables

Requirement is to "Create a Scripted Rest API to fetch RITM Variables"API should accept RITM number or sys_id as input.API should fetch all associated catalog variables and values.response should include : 1. variable name 2. variable label 3. variab...

  • Question

SIR Release notes Topics

Hi,I wanted understand few topics in the release notes, like what exactly these fixes are and how i can debug itsecurity incident response release notes1.New -Added capability to support Unmatched Affected User for missing sys_user records.2.Changed-...

  • Question

Need guidance on Agent2Agent (A2A) process?

Can anyone guide on how to use A2A protocol to connect ServiceNow Agents with third party Agents or vice versa. Can anyone guide on how to use A2A in between 2 different ServiceNow instance to integrate between 2 Agents? Where do I get/configure OAut...

  • Question

Resolved! Issue with timezone

My instance is in Australia/West Timezone, and I use below code...  after record creation... frond end time and backend XML timings are different,, I want both frontend and backend start time should be 6:00:00 and 10:00:01var daysToCreate = 60; var g...

  • Question

Unable to Fetch MCP Tools When Adding MCP Tool to AI Agent

Hello Community, We are working on a use case where one ServiceNow instance functions as the MCP server and another as the MCP client. On the MCP server instance, we configured both the default QuickStart MCP Server and a custom MCP server through th...

  • Question
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