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App Dev Get Started

Get started with App Engine! Deliver quick wins, drive efficiency, and scale seamlessly with custom ...

5 Posts

Activity in App Development

Not Receiving OTP mails while trying to login into my SNU account

Hello, @Sunil2021 ,I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical...

  • Question

View rule is not working

Hello everyone, I have created a view called "Test view" which have only 4 fields and should be applicable to only list view, and this view should be visible to only users of group "Database". I created this view rule but it is not working? It is vis...

  • Question

RITM backend table mandatory field -visibility

  I created a Service Catalog item using App Engine Studio. All variables were set as mandatory = false, and I used Catalog UI Policies (applied to both Catalog Item and Request Item) to make certain fields mandatory on the form. However, when I subm...

  • Question

How to bypass the ACL ?

Hi All, I have an ACL which is making problem field is editabe only for admin on incident form, I have written an business rule for linking incidents to problem record form 'incidents'  related list , so that other users can add incidents to problem....

  • Question

Modification in application menu

Hi All, Can we add saved module under one application menu to another application menu which has already existed in the system?

  • Question

Email Forwarding to ServiceNow Incident

Hi Everyone, I would like to set it up so that when a certain email address receives a message, it forwards to my ServiceNow instance and creates an incident. How do I make that happen? Patrick

  • Question

Change management

Hi All, as I'm new to Change management, I need a help to get it done this story. Can one one help me plsShort desc: CHG – Emergency Change State Flow – Create NewDescription: “As an Incident Manager, I want to be able to create an Emergency Change s...

  • Question

How to mask some field values with custom symbols

For example, I want the `short_description` field of the `incident` table is shown as "**" based on some condition. I can create a read ACL and write a script, `if('IT Technician' == gs.getUser().getTitle() && 'software' == current.category.getValue(...

  • Question

microsoft sentinel to servicenow integration issue

i am facing issue for connecting sentinel to servicenow connectivity building could you please which document i ned to use  What's New: Introducing Microsoft Sentinel solution for ServiceNow bi-directional sync | Microsoft Community Hubfor this Confi...

  • Question

Error: This scope is already taken by another application

Hello,I'm literally on day 1 of learning about SNow development, and in the very first exercise, creating the very first application on my instance, I get the error message "Unable to create this application. Go back to the create app experience and ...

  • Question

'Save as draft' button missing in the catalog item

I have added a catalog item in employee center portal. After that I cloned the employee center portal. But in the cloned portal, inside the catalog item  'save as draft' is missing.  How to fix this issue

  • Question

Resolved! Servicenow

How to know deleted records 

  • Question

Join three data base view tables for report

Hi ServiceNow Community,@Ankur Bawiskar @bhuvan I'm working on building a metric report on the sc_task table. To achieve this, I created a Database View that includes two tables: incident and metric_instance.For the initial setup, I used the followin...

  • Question
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