Hi all,I am tasked with creating a large number of Services and Service Offerings in ServiceNow for my client. Given the numerous Service Requests that share similar elements and variables, I would like to explore whether I can create a single Servic...
We are looking at Amaze to be our article template builder since other teams used it already, but we are looking at other options.Do you know any other third party article builders that offer the same capabilities Amaze has so we can have multiple op...
hi All, We are trying to import/load standard change templates in bulk and we have encountered a problem in importing Change Request values fields like Short Description, Description, Implementation Plan etc. We are able to populate all other fields ...
Hi everyone, our catalog form is using Flow Designer instead of Workflow when creating RITM/SCTASK tickets. Now, we have 5,000+ invalid RITM tickets that we need to cancel, along with their flow executions. I just want to ask what the best way is to ...
We have a field on a table that extends cmdb_ci called cmdb_ci_service_calculated. On it is a field referencing Business Application. When the field is populated, I get the standard "i" preview icon. When I click on it, it's the wrong table. If I go ...
Hi everyone,I would like to confirm whether the "Type" field in the sc_cat_item table containing the values (Item, Task, Bundle, Template, and Package) is an OOTB field in ServiceNow.In our instance, it always defaults to "Item", even though multiple...
Good morning everyone! I'd like to clarify a question regarding ServiceNOW integration. Currently, we use JIRA to handle demand escalations between ou teams (Institutionalization, N1, N2, N3, Database, and Product Team), where each incident is handl...
I went on vacation and didn't log into my dev instance for 10 days. The automated email says it was deleted yesterday, is it gone forever? I had built out some significant integrations.
Same User added more than once in a group.I want to make a report I tried with sys_user_grmember table, but it didn't help.#reports
I'm a new catalog manager and am trying to build an access request form. We've got a little under 30 tools, with just under 200 different levels of permission. Some of these permissions have restrictions based on the team to which the user belongs. I...
How to add metric instance table , case and case task table in a database view
For RITMs that do not have any workflow or flow, the RITM is getting closed as Closed Complete when a manually created SCTask is set to Closed Complete, even though another system-generated SCTask is still in On Hold state. Please help if there are a...
Hi allWe have a somewhat weird issue in our solution, and I haven't found any mention of it other places, so I wondered if anyone have seen something similar.Sometimes when an image has been a copied into a comment on a case through our customer port...
Hello. I have a URL field on a report (see attached example) Instead of displaying the entire URL, I would like it to be a link titled "Enter Time Card" and then if you click on it, it takes you to the URL. Is this possible?
I am trying to create a Requested Item report and chose columns from the catalog item variable. This has always worked in the past (before Zurich). Now, however, when I run the report, those columns are showing blank? Did something change in Zurich ...
