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ServiceNow Impact

Impact is a customer success product designed to help you maximize the power of ServiceNow with AI and human expertise.

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What's new for customer success in the Zurich Release
blog

What's new for customer success in the Zurich Release

The Zurich release of th...

Mika Sissonen
ServiceNow Impact: What's New in the Zurich Release
blog

ServiceNow Impact: What's New in the Zurich Release

We are excited to announ...

Harsha Neerchal
The Impact Store App - What's in it for You, and How to Get Started!
Article

The Impact Store App - What's in it for You, and How to Get Started!

Harsha Neerchal
Bravium + Impact - Everything You Need to Know
Article

Bravium + Impact - Everything You Need to Know

A few months ago, we shared some exciting news about...

Harsha Neerchal

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Impact Store App Installation Guide

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You have questions? Impact has answers

How do I plan my implementation?

Is my platform healthy?

Is my code high quality?

How is my instance performing?

Are we using what we bought?

What do I tell my leadership?

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Connect at events

Live on ServiceNow: Empowering Enterprise AI: Navigating Readines...

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Live on ServiceNow: [APAC] ServiceNow Impact Office Hours

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Live on ServiceNow: ServiceNow Impact Academy

Online 09/24/25

Live on ServiceNow: What's New in the Zurich Release for Customer...

Online 09/30/25

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2025 ServiceNow Impact Webinars
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2025 ServiceNow Impact Webinars

Every month, we offer live webinars to help you lear...

Harsha Neerchal

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Featured Bravium + Impact - Everything You Need to Know

A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Since then, we've been hearing a ton of interest from our customers and partners about what's to come. Well, look no further! Here's a preview of what t...

Article
ServiceNow Impact

Featured 2025 ServiceNow Impact Webinars

Every month, we offer live webinars to help you learn more about ServiceNow Impact. Topics can range from how to use certain features, new releases, open forums for questions, and more! Sign up for our webinar series HERE, and keep reading below ...

Article
ServiceNow Impact

Featured Welcome to ServiceNow Impact - Let's Get Started!

So you’ve purchased ServiceNow Impact – congrats! Now that you have it, let’s make sure you know exactly what you’re getting, how to use it, and where to go to learn more. Before we get into any specifics, the FIRST thing you should do is download ...

Article
ServiceNow Impact

Featured ServiceNow Impact: What's New in the Zurich Release

We are excited to announce a host of new ServiceNow Impact capabilities in the Zurich Family Release! Here are some of the key changes that we've made: Gen AI Powered Root Cause Analysis in Instance Observer For customers on our Impact Total plan -...

blog
ServiceNow Impact

Featured The Impact Store App - What's in it for You, and How to Get Started!

Earlier this year, we introduced the Impact Store Application, a new way to consume all the benefits of ServiceNow Impact - right within your own instance. How does the Impact Store App benefit you? In two simple ways: 1️⃣ It's more convenient - ...

Article
ServiceNow Impact

Improving Manageability with ServiceNow HealthScan

ServiceNow HealthScan helps in checking how well an instance follows best practices.After HealthScan connects to an instance, it runs definitions that identify bad practices. Each bad practice affects performance, maintainability, and upgrades. When ...

Question

Bravium + Impact - Everything You Need to Know

Article
ServiceNow Impact

Resolved! New to Service Now

Hello, just signed on as a partner for the Consulting and Implementation Program. It states I need to have 6 Core Platform resources and 6 Micro-certified resources trained. I need to brief my senior management on costs for training, etc. How do I fi...

Question

Live on ServiceNow: [APAC] What's New in the Zurich Release for Customer Success

ServiceNow customers, including platform owners, admins, and developers will learn about the new features released in ServiceNow Impact and other Customer Success offerings as part of the Zurich release that will help them achieve value faster wit...

Event
Live on ServiceNow
ServiceNow Impact
Virtual
Webinar

Resolved! Locked out of HIWAVE

I'm a company admin and locked out of HIWAVE from too many sign-in attempts. The other admin is not available. And, well, I can't sign into HIWAVE portal to submit a ticket I cannot find HIWAVE Support direct contact anywhere.A support article says I...

Question

Live on ServiceNow: Empowering Enterprise AI: Navigating Readiness with ServiceNow's Proven Model

In this session, we’ll unpack the essential foundations that drive a successful, scalable, and sustainable AI journey across the enterprise. Based on ServiceNow’s proven AI readiness model, we’ll explore the six key capability pillars: Business, P...

Event
ServiceNow Impact
Virtual
Webinar

What's new for customer success in the Zurich Release

The Zurich release of the ServiceNow AI Platform continues to expand the boundaries of what’s possible with AI. And with customer success offerings such as ServiceNow Impact and Expert Services, you can accelerate adoption, optimize performance, a...

blog
ServiceNow Impact

What is the Impact Capabilities Map?

A common problem we hear from ServiceNow customers is that it's hard to know what you're actually entitled to after you've signed the dotted line on your contract. Even more confusing is trying to figure out if you're even using everything you've bou...

Article
ServiceNow Impact

What is the Impact Product Adoption Roadmap?

Implementing a new product can be hard. It's one of the most common challenges that we hear about from our customers - you're not alone! To help you set yourself up for a successful ServiceNow implementation and rollout, we built Product Adoption R...

Article
ServiceNow Impact

Live on ServiceNow: [APAC] ServiceNow Impact Office Hours

Join our ServiceNow Impact Office Hours, where you can connect directly with the product team to ask questions, get insights, and discuss best practices. Whether you need guidance on key features, roadmap updates, or troubleshooting help, this is ...

Event
Live on ServiceNow
Office Hours
ServiceNow Impact
Virtual

Resolved! make read-only value of a specific key in the Name-Value Pair type field

I have a Field of type Name-Value pairs where users(manually)/Through BR - can enter multiple Kay-Value inputs, I want to make only the Value of a Specific key(for example, "hosts") read-only, without making the entire field read-only. How can this b...

Question

'System Performance Dashboard' deprecated without alternative &forcing to take Impact subscription?

One of our customer was using 'System Performance Dashboard' in previously and asked us to enable the same on their new instance. I see that ServiceNow has removed it. Details here:System Performance Dashboard is deprecated in Xanadu without free alt...

Question

How Impact Accelerators Can Help You on Your ServiceNow AI Journey

If you're like most of our customers, you're probably interested in how you can do more with AI on the ServiceNow platform. Luckily for you, we've got a large menu of Impact Accelerators that can get you the help that you need, no matter where you ar...

Article
ServiceNow Impact

Who can I ask for help?! Your Guide to the People Side of ServiceNow Impact

A big part of what you get with ServiceNow Impact is help from our team of experts. Let's walk you through what you get and who you can work with, so you know exactly where to go! Some of this might look and feel a little bit different based on the...

Article
ServiceNow Impact

Live on ServiceNow: What's New in the Zurich Release for Customer Success

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ServiceNow Impact
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Connect at events

Live on ServiceNow: Empowering Enterprise AI: Navigating Readines...

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Live on ServiceNow: [APAC] ServiceNow Impact Office Hours

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Live on ServiceNow: ServiceNow Impact Academy

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ServiceNow Impact

Hot Topics

What's new for customer success in the Zurich Release

Mika Sissonen

ServiceNow Impact: What's New in the Zurich Release

Harsha Neerchal

The Impact Store App - What's in it for You, and How to Get Started!

Harsha Neerchal

Bravium + Impact - Everything You Need to Know

Harsha Neerchal

Get Started

What is ServiceNow Impact?

Impact Store App Installation Guide

Impact Store App FAQ

You have questions? Impact has answers

How do I plan my implementation?

Is my platform healthy?

Is my code high quality?

How is my instance performing?

Are we using what we bought?

What do I tell my leadership?

Who can I ask for help?

Live on ServiceNow: Empowering Enterprise AI: Navigating Readines...

Live on ServiceNow: [APAC] ServiceNow Impact Office Hours

Live on ServiceNow: ServiceNow Impact Academy

Live on ServiceNow: What's New in the Zurich Release for Customer...

On Demand Events

2025 ServiceNow Impact Webinars

Harsha Neerchal

Resources

What's in our Latest Release

Product Docs

Impact Store App

YouTube Channel

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Featured Bravium + Impact - Everything You Need to Know

Featured 2025 ServiceNow Impact Webinars

Featured Welcome to ServiceNow Impact - Let's Get Started!

Featured ServiceNow Impact: What's New in the Zurich Release

Featured The Impact Store App - What's in it for You, and How to Get Started!

Resolved! New to Service Now

Resolved! Locked out of HIWAVE

Resolved! make read-only value of a specific key in the Name-Value Pair type field

Live on ServiceNow: Empowering Enterprise AI: Navigating Readines...

Live on ServiceNow: [APAC] ServiceNow Impact Office Hours

Live on ServiceNow: ServiceNow Impact Academy

Live on ServiceNow: What's New in the Zurich Release for Customer...

Let's connect together