Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...
This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Zurich. Keep coming back often to see what's added....
We’re bringing strategy, architecture, and work execution together like never before. Join us in person at Nexus 2025 for Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and Collaborative Work Management (CWM). This is your f...
Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...
Welcome to ServiceNow—the AI Platform for Business Transformation We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the Now platfo...
I am having a heck of a time trying to pass the new 32 question DevOps Change Velocity Micro - Certification exam. It seems the more I research the questions, the worst my score is. Any suggestions?
Using the DPM Admin centre, you can map KPI groups to ensure they are collected the next time the Analytics job runs. To reduce administrator overhead both at install time of DPM plugins and as the CSDM changes, a Daily scheduled job automatically ...
We are trying to build a custom dynamic translation. Currently we are using IBM as our dynamic translator which is a OOB translator. We would like to understand how we could build a custom flow where we are going utilize a third party as a Dynamic Tr...
Hi all,I am using Contract Management Pro and DocuSign integration to sign my documents. I used the word add-in to configure my templates (mostly signature blocks and data mappings). This is my word template:The thing is that when I generate a docum...
Hi,I have set up my ServiceNow PDI with DevOps Change Velocity app, made connection with Azure DevOps (also developer clear instance) according to the documentationSetting up Azure DevOps OAuth 2.0 credential I would like to avoid the step of adding ...
This is Legal stock preclearance module. I have provided an out of the box catalog client script.I am not able to find the display business rule for scratchpad. Where canSubmit and isFieldError functions are defined ??
Hi Team,we have more options is virtual agent screen i want to remove that option in screen and need to add in support option 3 dots place right corner. is it possible
Hi, We started implementing localization framework covering the main artifacts (articles, catalog items, portal,..). Creating initial translations works great and with the help of machine translation, we can speed up the translations quite a bit.Howe...
In today’s digital workplace, employees expect fast, intelligent support that’s embedded directly into their daily tools. That’s exactly what the integration of Microsoft Copilot and ServiceNow’s Now Assist within Microsoft Teams delivers. This artic...
Join us to discover what's new in Digital Portfolio Management (DPM) in the Zurich release. Gain insights into how you can create Service Portfolios using OOTB templates and visual builder experience in Digital Portfolio Management for a faster im...
I'm trying to create stories in a backlog for sprint planning and then tie tasks to the story by having a general process as a story and then going granular with the CWMTASK items of individual task that need to be done for the story, but I can't see...
We have gathered impactful resources from across the ServiceNow universe to help you turbocharge your S2P Operations implementation. Login may be required to access the content. ServiceNow University Get to Value Quickly with S2P Operations – No...
Hi all - hope everyone is doing well. From an OTSM perspective, are there any references for Incident management or change management process documents for the OT environment. Most of the discussion in the e-learning is about implementing the module ...
In Zurich version, DPR workspace, under Releases -> New release, after filling release name on clicking I see product list is empty and since product is mandatory I am unable to create a release. Please help me to find the issue
