Other ServiceNow Products

Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

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Advanced Work Assignment
Agent Chat
Sidebar
Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Zurich. Keep coming back often to see what's added....

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Agent Workspace
Configurable Workspace
CSM
HR Service Delivery
HRSD
ITSM
ITSM: General
Mobile
NOW Platform

Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

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Featured Onboarding Guide for ServiceNow Customers and Buyers

Welcome to ServiceNow—The AI control tower for business reinvention We are thrilled to welcome you to the ServiceNow family. You’re now part of a proud culture of passionate innovators including 85% of the Fortune 500. Each is using the ServiceN...

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Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...

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Need Help in Understanding Release Calendar, Release target and other important dates in DPR process

Hello All, Can you please help me in understanding all important dates w.r.t release management in DPR and also importance of release calendar. How to handle collisions in deployment dates, release calendars through api or through manual updates. Tha...

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Need to translate a form? - check this

This is a brand-new prototype artifact, on the medium to hard level of complexity. When I first started dabbling with translations in the platform (over 12 years ago now) I actually thought that field labels and choices were the easiest of the area...

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Create a release record from backend script and apply a template to it

Hi all, I have below requirements in Digital Product Release: 1. I want to create a release record from background script and apply a release template to it. But on the release record I could not see any particular field which stores this template va...

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Unable to search PR or APLN number on the service portal.

Unable to search PR or APLN number on the service portal. OOB widget is being used on the portal. How to fix the search to enable the purchase requisition number and approval search on the portal.

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Calling All Finance and Procurement Professionals to Share Your Expertise on ServiceNow!

Are you a Finance, Procurement, or Source-to-Pay professional working with procurement tools, supplier data, and financial operations day-to-day? Whether you manage sourcing & procurement workflows, oversee supplier relationships, navigate account...

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Calling All Finance and Procurement Professionals to Share Your Expertise on ServiceNow

Are you a Finance, Procurement, or Source-to-Pay professional working with procurement tools, supplier data, and financial operations day-to-day? Whether you manage sourcing & procurement workflows, oversee supplier relationships, navigate accounts ...

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Health and Safety- What's New in the March 2026 Release

ServiceNow Health and Safety has delivered several top innovations and enhancements in the March 2026 release. For additional details, refer to the product documentation and release notes on the ServiceNow Store listings. Overview of Enhanceme...

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(Static) Multi-lingual notification support

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working on multi-language instances, a common request is sending emails in various languages. Out-of-the-box, ServiceNow does not support this. I have create...

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Digital Product release custom fields creation on Create Release and creating release from incident

Hi, i have a use case which i am trying to implement. User should be able to create a release from Inc/RITM/Sctask forms for this i have created an UI action on Inc form 'Create Release' which will redirect user to Create Release page on DPR workspa...

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JLL Launches Corrigo Integration Spoke for ServiceNow Workplace Service Delivery

JLL has launched the Corrigo Integration Spoke, delivering a pre-built, certified integration between ServiceNow Workplace Service Delivery (WSD) and JLL’s Corrigo Enterprise platform. This milestone marks a significant step forward in the JLL-Servic...

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Best Practice to Allow Users to Upload Attachments During Incident Creation with AI Agent

Hi everyone,I’m currently implementing an AI Agent to help users create incidents through chat. The agent asks a few clarification questions, drafts the incident details, and then creates the incident after user confirmation.We would like to allow us...

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Top 20 Source-to-Pay innovations from Australia Q1, with AI where it matters

The Australia Q1 release marks an important step forward in how ServiceNow Source-to-Pay teams reduce manual effort, respond faster, and operate with greater intelligence across procurement, supplier management, and accounts payable. This article ...

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The Business Case for CM Pro: How to Measure What Better Contract Management Is Actually Worth

Most organizations know that contract management is broken. Renewals get missed. Obligations go untracked. Legal teams spend hours buried in documents that should take minutes to review. The question executives ask is: what is fixing that actually wo...

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Resolved! How to configure related lists within CWM record

Hello! We are looking to add more related list item into the side panel that shows CWM records.We have tried configuring related list for CWM records but that doesn't seem to take effect.Any help would be greatly appreciatedThank you!

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Protect Sensitive Legal Work with Attorney Client Privilege in Legal Service Delivery

Protect Sensitive Legal Work with Attorney Client Privilege in Legal Service Delivery Legal teams routinely handle highly sensitive communications and documents that must be protected under attorney‑client privilege. Without consistent controls, pri...

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