Other ServiceNow Products

Featured Enhanced chat experiences for Virtual Agent available in Yokohama Patch 3/Xanadu Patch 9

A more dynamic chat experience is now available with Virtual Agent! Enhanced chat is the new conversational experience that includes a dynamic, movable, and resizable chat window, allowing users to choose their own mode of engaging with Virtual Age...

Article

Featured Conversational Interfaces Academy is now part of AI Academy in 2024!

Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...

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Advanced Work Assignment
Agent Chat
Sidebar
Virtual Agent

Featured In-Platform Language Support Guide

This post will act as a stickied one stop shop with as many useful links as possible on the topic and will be regularly updated. This post is currently being updated with some of the new features in Yokohama. Keep coming back often to see what's adde...

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Agent Workspace
Configurable Workspace
CSM
HR Service Delivery
HRSD
ITSM
ITSM: General
Mobile
NOW Platform

Featured Register Now! Introducing In-Person Symposium ServiceNow Nexus 2025 for SPM, EA & CWM

We’re bringing strategy, architecture, and work execution together like never before. Join us in person at Nexus 2025 for Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and Collaborative Work Management (CWM). This is your f...

Article

Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time? SUMMARY In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

blog

MS Teams chat should remain open for 5 days after incident closure

Hi everyone,we don’t want MS Teams chats to be auto-closed as soon as the Active field of an incident is set to false.Our requirement: the chat should remain available until 5 days after the incident is closed.The reason is that for major incidents, ...

Question

Live on ServiceNow: Boost employee productivity with Now Assist & Microsoft 365 Copilot integration

Did you know that with ServiceNow for Microsoft 365, you can integrate Now Assist with Microsoft 365 Copilot? With this integration you get two generative AI assistants into one seamless and intelligent experience. With Now Assist’s ability to und...

Event
Virtual
Webinar

Resolved! Our boards/spaces not showing after updating to latest Collaborative Work Management

Yokohama Patch 6 was installed. CWM plugin was updated to the latest version.Now users are reporting that none of the boards/spaces that they created previously are showing when they open Collaborative Work Management! How can we fix this so that all...

Question

SOM - Display of product offerings catalog loads indefinitely

Hi everyone !I'm trying to build a catalog of product offerings, on my PDI Instance.I've created a product catalog (very simple), added a category, and created a product offering.All these elements have been published.Now, I want to see them in the b...

Question

Help identifying source of “Close contact options” tooltip in Virtual Agent support options

Hello everyone,I am working on customizing the Virtual Agent (VA) chat in ServiceNow. In the Support Options dialog, I see a tooltip that says “Close contact options” when I hover over on Support Option(header) the top of the dialog.I have checked: ...

Question

How to trigger a dialog window on Workplace Service desk?

The Workplace reservation form has a cancel function that allows us to cancel a reservation if needed, like so:We are trying to do the same thing for WSD tickets but no function to cancel a WSD ticket is available. Does anyone know if this can be co...

Question

Add invitee to the reservation is not working in mobile

Add invitee to the reservation is working in portal but not in mobile view In Mobile view i can see its searching and records are showing but names are not visible any idea why this is happening and do we need to make changes in WSD Reservations Angu...

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CWM & EAP: Agile Guidance

Agile Guidance ServiceNow offers two complementary and connected agile planning solutions—Collaborative Work Management (CWM) and Enterprise Agile Planning (EAP)—designed to support organizations at every level of agile maturity.In the attached dec...

Article

Issue with workplace calendar synchronization with outlook

Hello everyone, Actually two issues in two different instance:Instance 1: when we create any workplace reservation from WSD portal , synchronization state is directly set to error and state remains awaiting Approval while working fine if create a si...

Question

How to segregate VA chat history across multiple portals for a same user in a MSP instance ?

Hi everyone, I'm working on an MSP instance of Servicenow where I have two portals under the same domain. Both portals have virtual agent (VA) enabled for Live Agent Chat.Chats are routed to different teams depending on which portal the end user is l...

Question
Virtual Agent

Change response of Virtual agent

Hi everyone, Recently while working with ServiceNow now assist, I saw that when a person is searching for something, it is giving him/her 3-4 options but same query asked from some other person it is giving him/her only 1-2 options for the same query...

Question
now assist
Virtual Agent

Why is there no reference from App Product Model to Business App?

Hi,I started playing around wit the DPR product a bit. Currently I'm exploring the possibility to create approvals within Release Phases. The overall functionality looks really nice, but I'm wondering why I can only select Users or Groups from the A...

Question

DPR and Version Management Understanding

Hello,In my personal instance, I installed DPR version with latest version that is applicable for Xanadú, Zurich and Yokohama versions.However, I see "Version" option is not available as part of Release Planning option (as previous versions) and It ...

Question

Creating and Modifying Virtual Agent topics

Question

WSD configured map is not loading on Now mobile

Hi there, We have configured the WSD reservation with the map view using the Indoor map. The map is working on the Service Portal view and we are able to reserve spaces. We have also activated the Now mobile component. However, when trying to reserva...

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