Hi, As we know Procurement model under SAM Pro/HAM Pro, if somebody outside SAM/HAM wants to work on Source request catalog task, giving them procurement_user role charges customer for SAM/HAM license or will it be charged as different license? Thank...
Fairly new SAM Pro user here. I am looking for confirmation. Can a maintenance only purchase be assigned to a sw model that has no original software purchase linked?
Hi all, I'm trying to create a report that shows all CI in the class 'computer' which do not have running software assigned. The aim is to identify the shortfall in terms of software discovery so I can isolate and address them. So far I have tried ...
Hello, We've upgraded our ServiceNow instance to Yokohama release and prior to that, we already have these plugins installed (from Washington release): - SAM Pro installation [com.sn_samp_master] - this plugin is for release prior to Yokohama- SAM Wo...
Hello All,Thanks for looking into my ask,we want to leverage mecm spoke to discover on Prem software installs aswell to get hybrid mobile device installs through intune. Help needed on how to use and configure mecm to discover on Prem software what w...
Hi all , In sam pro i was created direct integration profile with microsoft m365. there were 3 scheduled jobs activated after enabling this integration. but 1 scheduled job was failing. The scheduled job name was " SAM- import M365 user subscription...
Hi everyone,We’re currently working on ensuring that entitlement records are updated automatically whenever ServiceNow SaaS License Management (LM) data is refreshed. This is crucial for accurately tracking which users still hold valid licenses and f...
Hi All, After weekly reconciliation, SAM admins are checking whether the licensing compliance results calculated are correct or not. However, there is no easy way to track which products have been reviewed and which ones are not. we have few ideas by...
Can anyone please confirm whether is Software Asset Management Professional for Engineering Applications(com.sn_samp_eng_app) chargeable plugin or not?
Hello All, we need to auto-number the asset tag for each software entitlement in the following format: starting with a short prefix (e.g. SWL) and then 10 numbers that auto increments so that we can have unique software entitlement asset tag for each...
Hello - I am seeing a peculiar issue in our instance where child & (sometimes) drivers are showing up in the License Usage workbench. It is my understand that these should be ignored during reconciliation. In addition, it is NOT ALL drivers/child pro...
Hi all,How do SAM Admins run jobs? We are working on direct integrations which the SAM Admin has the ability to configure in the tool, but you need developer access to run a job. As a SAM Admin, I can see the jobs results but not run.For Instance, Ad...
Hello All,We are facing issue on license for Adobe Sign product, and the entitlement is having only user subscriptions (alongside per user, and per device). However, the actual agreement is Transactional licensing program (LTP) and the license metric...
Looking for SAM documentation of what can and cannot be done in SNOW OOB
Hi team,How is the License Metric field populated in the Software Subscription table? I’ve integrated with the Adobe publisher pack, but for some of the records this field is showing up empty, which is causing them to be marked as Unlicensed = true. ...
