In ServiceNow SAM, how can license consumption be split when one SSO account is associated with multiple Active Directory groups representing different licensed products? We need to allocate distinct license costs to each product accordingly.
Hi All, I have recently changed my company. What should be the next steps to clear my Delta exam? At the moment it is asking me to pay 200 USD to attempt my Delta exam. Some of my friends also has switched company but they didn't require to pay that ...
Hi,I see "state" field is mandatory field and hence throwing an error while importing the entitlements through entitlement import template.I can add this column in the template and update the value as "Build" and fix the error but I am assuming if th...
Hi All, For some of the entitlements the active rights is greater than purchased rights.Does anyone know how this is happening. RegardsVengadesh
Hi Team, Following the SaaS integration with SAM Pro, we are seeing a large number of user subscriptions such as user@adobe.com and boardroom@company.com. These accounts do not exist in the sys_user table, and we do not intend to create user records ...
I've been looking into the Overlapping Usage reports in the Software Asset Workspace, and I've run into a problem with SaaS software. The report picks up SaaS spend from the Entitlements loaded, but I also need to load Spend transactions for the repo...
Hi team, I am currently working on loading Cohesity DataProtect into ServiceNow SAM Pro. I understand that this product requires custom license metrics, and I wanted to check if there are any additional prerequisites or integrations needed to obtain ...
Hi Community,I’m currently working on a SAM Pro normalization scenario and facing an issue where some records are not getting normalized even though they appear to match the Content Library.Here are the steps I performed:Created an Import Set Table a...
We are just beginning to use SAM Pro. I've noticed that when we use the refresh process to retire a laptop, the software installation records on the old device that is pending disposal are still reporting as active and therefore using up a license i...
Our M365 integration is pulling subscription records and mapping them to a model associated with ~DMAP150 . However, the Content Library's Software Model Definition and Entitlement Definition for this product both point to ~DMAP990, so entitlements ...
Hello Team,Is there a way in ServiceNow SAM to reclaim software licenses from inactive users, specifically when an employee leaves the organization?Currently, in the reclamation process, we can define thresholds such as reclaiming licenses if the sof...
Hello Team,I have installation data for a specific CI (xyz CI), and I have manually created software usage records for that CI. I have also configured a software reclamation rule and created a software entitlement for the software model (Miro).I exec...
I need to know if it’s possible to add more date options to this screen.I’m working on a project where the client wants to see more options, such as 180 days or 365 days.I haven’t been able to figure out how to customize this feature—have you seen th...
Hello all! I was told that this is a great community, and there are several helpful members. So here goes. Has anyone successfully completed a direct integration for Smartsheet in the SAM workspace? The person (or company) that assisted with our in...
Can someone please list down the steps to make the software complaint? I have one software i.e Health Literacy Advisor and its showing 0% complaint.
