SAM - Collect Office 365 Usage jobs failing
My direct integration credentials validate fine, however the job SAM - Collect Office 365 Usage is consistently failing. where can I get more details, the error message has nothing other than it failed.
Forum Posts
Reconciliation by SPECIFIC Company or Country (not 'grouped')
Hi all, I am looking for some assistance here or best practice for running Reconciliation in a 'global' manner. Our initial SAM implementation was fairly simple. One Company, in one Country. Now that we have the initial implementation out of the wa...
Entitlements for Production and Non-Production Installs (Not using differing Software Models)
Hi allI have read a few posts and solutions re separating Production from Non-Production software installations, however, they all suggest different Software Models and creating appropriate conditions for each. So you might end up with perhaps four...
How to manage true up software's for request management
Hi , We are publishing software models for end user to request any particular software from portal. So for adobe/microsoft even if the available allocations are not available we should be able to process the request without raising purchase order as...
Software with per user metric SAMP is trying to licence everything
Hi there, a colleague asked me to have a look at a software product that they are having difficulty with. The software is licenced on a Per User basis but it is counting every unique user regardless of the status of the asset it is installed on. My ...
Software Inference Suite on SW Installations
Hello, after doing a lot of tests, I cannot determine the reason of what seems a strange behavior, It's not clear If i'm doing mistakes in the configuration of Suites or there are some issues in the SAM OOTB Process. I explain what I mean: I simply n...
Resolved! Salesforce licence required for integrator TRUE/FALSE?
I have heard that the SAMP integrator for Salesforce requires a Salesforce Licence. Is this correct? Thanks
Adobe Products
Hi Team, I need some guidance regarding our recent Adobe integration in SAM Pro. Background:We recently implemented SAM Pro and our initial goal was to load all Adobe entitlements into the system.The Adobe integration was completed successfully, and ...
Adding Microsoft Copilot Usage to SAM Pro and Setting Up Reclaim Rules
Hi everyone,We are on Washington right now. We’re currently on the Washington release of ServiceNow, and I’m looking to integrate Microsoft Copilot Usage into SAM Pro. Specifically, I’d like to:Track and manage usage in SAM Pro.Set up Reclaim Rules f...
SAM
No matching reference value found for Suite child. Please use an existing reference value.No matching reference value found for Domain. Please use an existing reference value.No matching reference value found for Suite parent. Please use an existing ...
License Metric Microsoft core
Hi Falks,i have seen that the new Core Licensing model of Microsoft Server is calculating wrong in my instance Yokahoma.following the rules, the metric should do following and consider the minimum.... Any experience how to correct it in the license m...
Custom Saas integration -Docker hub and jira service desk
Hi All, Does anyone worked on custom saas integration?Any idea on integrating docker hub and jira service desk RegardsVengadesh
SUITE MODEL IMPORTING
No matching reference value found for Domain. Please use an existing reference value.No matching reference value found for Suite child. Please use an existing reference value.No matching reference value found for Suite parent. Please use an existing ...
Handling Disabled or Non-Human Accounts in ServiceNow SAM User Subscriptions
In a SAM Workspace implementation, we've identified a large number of User Subscription records linked to M365 Integration profiles that do not have corresponding User records in ServiceNow. Upon further investigation:A small subset of these subscrip...
Resolved! SAM OOTB Reclamation Flow
Hi Experts, I would like to understand how does OOTB reclamation workflow in SAM works. When I set the reclamation rule, its generating removal candidates, But the problem is when I close complete the task (Removal candidate) and reclaimed asset allo...
