Realise your enterprise architecture vision with a unified platform. Engage teams, optimise technology and accelerate business agility.
Enterprise Architecture
Overview
Getting Started
How does Enterprise Architecture work?
ServiceNow Enterprise Architecture maps applications, data and processes to business capabilities in a shared model. Using AI, it keeps these relationships current, surfaces dependencies and gaps, and supports informed decisions across strategy, planning and execution.
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Benefits of Enterprise Architecture
Reduce costs through simplification
Use AI to gain clear visibility into your capabilities. Align them to strategic goals to reduce costly redundancies.
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Modernise to support innovation
Modernise your application landscape with AI—increasing agility and innovation.
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Scale with resilience
Optimise application portfolios to support growth, resilience and performance across business environments.
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Transform with a single platform
The ServiceNow AI Platform unites AI agents, data and workflows on one enterprise-grade platform built for scale, trust and efficiency.
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Use cases for Enterprise Architecture
AI Architecture
Transform text prompts into enterprise-ready diagrams
Enable intelligent automation and real-time insights by aligning application portfolios to business capabilities. Work with AI agents to reduce costs and accelerate results.
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AI experience
ServiceNow AI Control Tower
AI Governance
Align AI to business strategy
Enable responsible, compliant AI use across the organisation by aligning technology investments with business strategy. Reduce risk and deliver tangible results.
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Enterprise Modelling
Align services and strategy
Design and model architecture aligned with the ServiceNow CSDM to connect services, data and business structure.
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Application Rationalisation
Reduce complexity and cut costs
Make data-driven decisions on whether to invest in, sustain, migrate or retire business applications.
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Enterprise Asset Management
Workflow Data Fabric
Capability Management
Optimise capabilities for business goals
Close people, process and technology gaps so the right technology serves the right capabilities.
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Strategic Portfolio Management
ITSM
Portfolio Management
Align technology with business strategy
Monitor lifecycles of the technologies that run your business apps. Reduce risk and set technology standards.
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Integrated Risk Management
Third Party Risk Management
Our Customers
Industry leaders rely on ServiceNow to make work better
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$900K
saved monthly by removing retired applications
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75,000
general secretarial staff served
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4,000
different systems identified with Enterprise Architecture
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90%
faster architecture reporting
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Third-party software integrations
Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps and data.
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Resources for you
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EBOOK
Modernise IT Services and Operations with AI
Learn how to improve productivity across your organisation.
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EBOOK
Unlocking Strategic Business Advantages with Generative AI
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EBOOK
Ignite Productivity and Supercharge IT Operations with Now Assist
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Solution brief
IT Asset Management Now Assist and Agentic AI
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Use the ServiceNow ecosystem
Explore our learning tools, community and partner offerings to find the level of support you need.
Training and certification
Boost your career with a globally recognised ServiceNow certification.
Partners
Find a ServiceNow partner that has proven expertise to meet your business needs.
Product documentation
Learn how to use our products, find answers to your technical questions and explore products by release.
Community
Join our community to learn, share and connect with users about ServiceNow solutions.
ServiceNow Impact®
Get the support and expertise you need to realise value fast. Achieve success your way with a success plan tailored to you.
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Frequently asked questions
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What is enterprise architecture?
Enterprise Architecture is the bridge between strategy and execution. It provides a holistic view of an organisation’s structure—covering business capabilities, applications, information and technology infrastructure—to maintain components working together to support the enterprise’s objectives by aligning business goals with technology systems, processes and data.
What is IT governance?
Enterprise architecture and IT governance together help create a framework for alignment and risk management. Enterprise Architecture defines what needs to change and why, while IT Governance ensures those changes happen securely, consistently and in compliance. Together, they reduce risk, prevent siloed decisions and accelerate transformation by connecting strategy with execution and risk management.
What is value stream mapping?
Value stream mapping acts as the bridge between business strategy and IT execution by connecting value streams to architecture by linking strategic objectives to capabilities, applications and infrastructure, creating traceability from business goals to technology components.
What is business process management?
Business process management and enterprise architecture provide a holistic view of operations, so process improvements align with organisational strategy and IT capabilities.
What is IT automation?
IT Automation supports architectural decisions—such as application rationalisation, lifecycle management and compliance—so they are implemented consistently and efficiently across the enterprise.
Talk to an expert
Connect with our product experts to arrange a custom demo. See how Enterprise Architecture can work in your environment.
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