Increase customer loyalty and improve your bottom line. Create effortless experiences that bring customers back again and again.
Keep your hybrid workforce engaged and productive. Make work easier with a unified experience that brings together people, workplaces, processes, and technology.
ServiceNow CFO Gina Mastantuono shares her insights from the World Economic Forum's annual meeting
Build apps faster with low code. Embrace hyperautomation to modernize and innovate across the enterprise.
How the enterprise can mitigate exposure and risk
As consumers spend more time online, every touchpoint with a company should provide a good experience and leave customers feeling better about the brand.
All businesses are complex ecosystems—retail more than most
Companies that don't pay attention to customers and employees are missing out
The 4-day workweek is gaining traction, though it's not for everyone
Manufacturing, retail, and healthcare are among the industries where adoption of hybrid work models has been slowest. That won't be true forever.
Companies unable to fill tech roles need to help their existing employees get things done, learn new skills, and grow into new roles.
In four crucial areas, we've asked influential thinkers to share their playbook for navigating economic tumult.
In a challenging economy, business leaders need to move decisively to take care of the basics and drive ROI, say executives from JCPenney, Friendly's, and others
Speed ROI with ServiceNow Impact. Get a personalized value acceleration solution that boosts your expertise and transforms your digital journey.
Engineers aren't the only ones creating sophisticated apps. Meet four citizen developers whose handiwork has made a difference.
Low-code tools democratize software development, a trend that dates back to the dawn of computing
Process mining gives business the insight to automate strategically
New business models often create new vulnerabilities
Bringing developers and security teams together doesn’t have to put speed at odds with safety. DevSecOps ultimately improves culture and products.
Simplify the way you work. Deliver great experiences and enhance productivity with powerful digital workflows across all areas of your business.
Modernize learning to create amazing experiences for all.
Automate critical operations to provide highly available, reliable services.
Deliver better outcomes now and into the future with health IT.
Enable better decision-making to deliver optimized government services.
Create seamless experiences for customers and agents with compliance.
Set a new standard for manufacturing with truly connected operations.
Digitize and automate workflows to enhance the customer experience, online and in-store.
Develop innovative solutions with a modern service provider platform.
Scale and support operations with end-to-end digital workflows.
How artificial intelligence is transforming work
How manufacturers can get to Industry 4.0
How leaders can embrace digital business at scale
Advice and strategies to accelerate your progress for impact and long-term value
When transformation is done right, amazing things happen
Ideas and resources to improve healthcare delivery
Ideas and resources for telecommunications leaders
How leaders can embrace AI to transform our lives and work
Fresh leadership perspectives from Asia
Resilience strategies for EMEA business leaders
AI holds incredible promise, yet also creates new security challenges. But could AI-enabled cybersecurity be the solution?
Changing financial conditions are making it increasingly difficult to maintain customer loyalty. New strategies and technology can help.
Improve your organization's transparency with a better grasp on ESG
Key steps to delivering exceptional digital CX
Strategies for extracting more value from machine learning models and applications
The shift to digital operating models requires intensive change management. Here's what leaders need to know.
Resources to help executives understand technology and trends that are reshaping business.
To stay ahead in the AI era, help desk support specialists must develop both hard and soft skills
To keep up, master architects must hone hard and soft skills to be successful in this new era
To keep up, platform owners must master hard and soft skills to be successful in this new era
To keep up, tech PMs must master hard and soft skills to be successful in this new era
To keep up, sysadmins must master hard and soft AI skills to be successful in this new era
To keep up, business process analysts must master hard and soft skills to be successful in this new era
To keep up, implementation consultants must master hard and soft skills to be successful in this new era
To keep up, junior application developers must master hard and soft skills to be successful in this new era
Manufacturers are on the cusp of a new industrial revolution characterized by rapid automation and digitization of processes with industrial AI
The future of manufacturing is a combination of highly trained people and the latest tech and automated processes
The impact of AI on government will be profound, requiring a mind shift to make sure everyone benefits
Learn to apply clear strategy to your supply chain, and see the benefits of strategic sourcing
Learn more about how to implement spikes within the scaled agile framework to address project roadblocks and gain greater insights
Getting the most out of DevOps means taking a strategic approach. Learn more about DevOps best practices.
There are many ways to evaluate customer satisfaction. Review these customer experience metrics and the insights they can provide.
Today’s customers expect seamless interactions across all touchpoints. Learn how to provide a connected customer experience.
AI has the potential to transform customer experience. Learn ways to counter the challenges that stand in the way.
Predictive analytics allows companies to apply data, algorithms, and intelligent tools to turn raw information into actionable knowledge
Advances in technology make hyperautomation a key for efficiency and innovation.
Digital transformation is a never-ending effort on the parts of companies, which requires them to use a digital maturity model to effectively and efficiently realize their plans.
AI is transforming business, but brings with it ethical and security concerns. Here’s how to prioritize AI governance to protect your AI systems.
AI is changing the battleground of modern cybersecurity, and with these changes come disruption, new threats, and valuable opportunities.
Understanding cyber threats preemptively allows companies to invest in security more wisely and respond to attacks more quickly.
A company needs to know how to leverage supply chain intelligence to minimize potential threats.
We’re in a new era of cybersecurity challenges. Threat modeling, a form of vulnerability management, is a key tool to address them.
AI is changing the way tech pros work—including master architects. Discover which skills they need to acquire to future-proof their jobs.
AI is changing the way tech pros work—including technical architects. Discover which skills they need to acquire to future-proof their jobs.
AI is changing the way tech pros work—including junior app developers. Discover which skills they need to acquire to future-proof their jobs.
AI is changing the way tech pros work—including implementation engineers. Discover which skills they need to acquire to future-proof their jobs.
AI is changing the way tech pros work—including implementation consultants. Discover which skills they need to acquire to future-proof their jobs.
AI is changing the way tech pros work—including process analysts. Discover which skills they need to acquire to future-proof their jobs.
Find out which skills every app developer should learn now to be ready for the future.
AI is changing the way tech pros work—including system administrators. Discover which skills they need to acquire to future-proof their jobs.
A cheat sheet on machine intelligence in the enterprise
Improve your organization’s transparency with a better grasp on ESG
Tips for implementing customer-interaction data and automation tools to help customers
Why CES matters to your customers and your business
Understanding edge AI applications in the enterprise
Scams thrive on one-sided power dynamics and siloed business structures
Defining continuous integration tools and their key benefits
Hint: It requires constant assessment and optimization
How businesses are using process modeling to save time, cut costs, and improve productivity
Understanding remote work policies, how to design them, and metrics for success
Companies can use hyperautomation tools to automate repetitive tasks at scale, and make more strategic business decisions
How data scientists extract value from data to make smarter decisions
With the right digital tools, companies gain visibility into and control over an expanding universe of digital assets.
The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.
What digital transformation actually means for business today, and why it is so important
Many companies struggle to keep their most talented people. Here’s how to build a strong retention program
Why companies are rethinking—and digitizing—how to welcome new hires
Why companies are turning to new digital technologies to make the customer experience more personalized, streamlined, and effective