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Australia’s golden opportunity

How leaders can embrace AI to transform our lives and work
A lighted hallway leading to a void

A digital gold rush will be built on AI

By automating routine tasks, AI can make work easier, faster, and more meaningful

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Analysis

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The ‘Wild West’ era of AI is over

Artificial intelligence promises to transform work and life in Australia, if it’s deployed with careful planning and safeguards

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Betting the future on innovation

Innovation expert Amantha Imber calls for Australian organisations to adopt new workstyles and AI to insulate against an uncertain year

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Column

CX and EX are one

Leading companies merge customer and employee experiences to thrive

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Column

Organisations need responsible AI

With AI pervasive across work and life, building trust in its use is a business imperative

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Column

Meet your ‘machine mate’

AI can boost productivity, allowing companies to lower costs, lift profits, and provide better experiences for their employees

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Column

Let’s get personal

Aussie workers want bespoke experiences at work—and they expect their bosses to know it

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Article

Work smarter, not harder with enterprise AI

AI will change the nature of work, but only if firms do it right

Over the next decade, AI will be widespread in life and work. This will improve everyday activities, making tasks faster, smarter, and simpler.

Dr. Catriona Wallace
AI expert and professor

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Building an experience company

Why an integrated employee and customer experience is greater than the sum of its parts

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Share me the details

Hyper-personalised experiences blur the line between employee and customer

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Working through divisions

AI tools can help leaders engage employees with empathy

Resources

APAC & Australia: Digital Capabilities – ServiceNow and Economist Impact

Discover opportunities and challenges of enhancing digital inclusion in the workplace through greater digital skills across APAC countries, with insights into Australia.

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APAC: The experience organization

Gain valuable insights on how APAC leaders take their experience initiatives to the next level.

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Guide

APAC: Best practices in resilience and risk management

Learn best practices on how companies are managing risk and improving resilience in this new era of risk.

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Guide

Facing down regional risks

New research uncovers the diverse responses to macro uncertainty across leaders in Australia, India, Japan, and Singapore. 

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Guide

Rising with the Tide: APAC Business Priorities Amidst Global Uncertainty

Download the report to gain valuable insights from business leaders in Asia Pacific and Japan for tackling macro uncertainty and Environmental, Social, and Governance (ESG) challenges.

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Guide

Driving ESG in APAC

Uncover how organisations achieve Environmental, Sustainability, and Governance (ESG) goals through digital transformation.

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Guide

Navigating Macro Uncertainty: APAC

Explore how organizations in the Asia Pacific region are tackling macro uncertainty and gain insights into their digital transformation progress.