Requirement: Create a form that will be accessible to public/external users outside the network. We built the form in App engine (AES) which allows unauthenticated users to access it without logging into ServiceNow. This form works great in our DEV a...

We realized our company table needs to be sanitized and I would like your help in doing so. We want to know how other customers handles companies and vendors. Issue: We have instances where a company can be both a company and a vendor and where a com...

We have just implemented Now Assist for ITSM. We received a request from our service desk team to update the OOTB Incident Resolution Notes skills to change 'Root cause' to steps taken, outcome, next actions which more aligns with the service desk pr...

We have been using ServiceNow for 9 years and made many forms over that period. Yesterday we found in testing a new build that the sc_task is being closed right away upon creation. We traced it back to a business rule we created 2 years ago to satisf...