Hello Community ,I am working on a use case on AI agents, but I am stuck at a point. I want to trigger the AI agent when an email comes to the instance from a caller. So, for this I tried the Inbound Email Action trigger in the conditions. But it's n...
We have enabled AI search and while it does provide suggestions, it does not correct misspellings and spaces. Example - Hardware10, if I enter Hardware(no space) in search bar, it gives suggestions. However, if I enter Hardwera or Hardware (space), H...
Hi Team We are experiencing an issues with "create incident with now assist" record producer even all the catalog items where the form is coming in editable mode with all the configuration. Can someone please help to troubleshooting steps Regards,Am...
Hi Team, How to enable AI Search for a custom table in now assist VA along with KB? I have already tried configuring the search source, indexed source but it does not work on VA. Let me know if there is a way to setup AI search on custom table.
Hello 1.We are just starting to use NowAssist and I would like to know if it is possible in the customer portal to invoke the create summary of the field transcript/internal transcript of a chat interaction. Intention is to present in customer porta...
Hi, We plan to implement a Virtual Agent with Now LLM and Genius Q&A turned on. We plan to build a virtual agent topic that is able to trigger an AI Agent to bring back response to display to the end user. Can someone confirm if we build a Virtua...
We have installed the success factor dashboard and start seeing the data in them, however some of the indicators are not showing up. Also, we are trying to build some custom reports & dashboards for internal stakeholders and have so far come across t...
We got OOB - 'Summarize' flow action which just takes the string input and expected to return summary of the string as output. But for some reason the action is not working and always returning error: Error: Cannot read property "provider" from unde...
I was trying creating a custom skill from now assist skill kit. Once i have saved the prompt its not letting me allow to edit and its just skill is showing in draft state. Could you please let me know how to edit it?
Hi All, We have enabled the Now assist in AI Search which is active in the portal. We have observed the below behavior in AI search where Duplicate Navigation Tab appears upon searching anything (see the snippet below) and the links generated through...
We are currently developing and testing an AI Agent integrated with Knowledge Graph in our ServiceNow developer instance. While attempting to summarize incident data using the AI Agent, I consistently encounter the following error:"Sorry, there was a...
Hello all, The AI Agents are triggered for Virtual Agent conversations, I think, based on the description of the AI Agents. However, it looks like we can not use Agentic workflows for VA conversations. While there is a trigger option available in Age...
How do I upload a form inside the virtual agent chat and have docintilligence parse the file and then use the information to fill out a form?
hi All, we have enabled the Now assist AI Search, it is working well however we are not able see the source in the left bottom of the search results, instead we are seeing "Ask A Follow-up" . can someone please help to guide me on it.? Below is the s...
What is the best practice when activating out of the box Now Assist skills? We have typically always activated a skill manually in each specific instance but I was recently asked why we don't track it through an update set. When activating a skill, I...
