Hello everyone, We want our customers to see knowledge articles before they submit a ticket from the Service Portal (SP and CSM). It seems like I can set up contextual search, based on short description. Is this is a widget available in the service ...
Hi all, I am working on getting Problem Management in use for my company. We have solid process formed but distributing roles is now in question. I cannot find any best practices for this topic. At prior jobs we gave all assignment groups the proble...
Hi, I need to copy attachment from one instance to different instance under table cmn_location.Could you please help me on this requirement. Thank you
Hi all, We have catalog item with attachment variable and attachment is getting stored in sys_attachment table with table name as 'ZZ_YYsc_cart_item' and table sys_id as catalog item sys_id. So that non-admins are unable to download the attachment. ...
Hi , How to auto populate CI field in incident with respect to problem it is attached in ServiceNow ? If I am changing CI field value in problem record then the value of CI field on associated incident also get updated . How to achieve it ? Thank you
var countofrec = Class.create();countofrec.prototype = { initialize: function() { }, reco: function (xyz,desc) { var gr = new GlideRecord("xyz"); gs.addInfoMessage("Inside Script Include"); gr.addQuery('short_description...
In the ServiceNow catalog item, there is a variable:1. What's the name of the new data centre? (what_s_the_name_of_the_new_data_centre) – which is of type String.I need to compare the value entered in this variable against the Name field in the Build...
Has anyone successfully hidden comments on Knowledge articles within a certain Knowledge Base for users without specific roles (sn_hr_core.admin, knowledge_admin, admin) while keeping the comment submission form (kb_feedback_section) visible in Xanad...
while creating a list type of field for a catalog items i want the records to be populated when brand is "xyz" as well as order by sequence and it should be reflected in serviceportal view.i have tried in ref qualifier with the below element =xyz^...
Hi,I've few variables in a catalog Item as below -Requested ByManagerSecondary ManagerGroup NameList of Users My requirement is to show the List Control variable (List of Users), if the logged in user is the Manager of current group (Group Name). For...
I need to make the "script" field read-only in a table, as described in the attachment. Where can I find the configuration settings to accomplish this?
Hello, I'm new to ServiceNow and I'm trying to set up a Record Producer. However, I'm facing an issue with the Description field. When I submit an incident, the text in this field contains HTML tags. The variable type is set to HTML, and it's a simpl...
A specific user group is unable to see the "Post" button for work notes on one particular incident in the production environment. For all other incidents, the button appears as expected. Additionally, I can see the "Post" button for the same incident...
Hi,I've 2 existing catalog items for Add users in a group and Remove Users from a group. And corresponding 2 Flows are there.As per a new requirement I'm building a new Catalog item where I'm asking the end user to Add or Remove user from that group ...
Hi, I've below 2 requirements - 1. When a RITM is moved by an 'agent' from 'Open' to 'Work In Progress', "Additional Comments" (instead of Work Notes) must be mandatory.2. When a RITM is moved by an 'Assignment Group member (non-assignee)' from 'Open...
