Error: "RP" is not defined in KB

I am tryng to customize some points in the tabela kb_knowledge, but somehow I am dealing with a problem when I try to update the value in the field vali_to. I used the Script Debbuger to understand what is running when I tried to update the valid_to ...

In the password reset request table, what happen to the In Progress status?

Hi guys! In the password reset request table, what happen to the 'In Progress' status? Do we need to change these to 'false'. Thank you!  

Displaying New Field from another table in List View

I do some simple admin work as a part of a push left initiative to take some work off of our admins and developers hands.  This seems like it should be simple, but is not turning out to be so. I have added a field on our asset form to display a subcl...

How to auto-resume an SLA after 2 business days regardless of conditions?

I've a requirement that when an SLA is paused we'll wait 2 BDs and then resume it regardless of it's resume conditions We pauses the incident when the state is set to on hold and the.on hold reason is awaiting for caller's information but we won't it...

ITSM Scheduled Maintenance: Monthly Freeze / Blackout Period

ITSM simulatorConfigure monthly freeze/blackout periodwell ... i was convinced i had this one correct, but i keep getting a validation error regarding the schedule and if all CI classes are included.I modified some values in the scheduled to validate...

Need help on date calculations

I have a requirement to trigger a notification on a contract's end date minus the notice period minus 30 days.I am free to implement this however, so I figured to create a flow for this which runs on a daily schedule.However, I am having difficulties...

SLA Attaching on US Holiday Despite Schedule Exclusion

Hi Everyone,I’ve configured an SLA on the Incident table with a schedule of 8 AM to 5 PM on weekdays, excluding US holidays. Today is a US holiday and correctly appears greyed out in “Show Schedule.” However, when I create an incident that meets the ...

SN showing SCTASK that is not theirs. But shows as a open Task

Service Now is showing A task that is not there.  I cannot for the life of me figure out what happen.  All the reports show there is a task but unable to look at. I tried to exclude from my reports but cannot find the right condition that will work. ...

Approval status is setting to Approved if the form have flow designer have 2 level of approvals

Hi , I have observed one interesting issue I have two catalog forms one form having workflow and another have flow designer back end if they have 2 level of approvals. Form having wokrflow it setting the Approval status to Approved after 2 apporvals ...

Flow that automates adding/removing group type to a user group after Request from Catalog Item

Hi all, i need some help.  We have a catalog item for users to request if they want to add or remove group types like itil etc. The user puts the information in variables and after that i call them in the flow.And how can i change the group type? If ...

Parallel Group Approvals from List Collector in Flow Designer Not Working

Hi everyone,I'm working on a Service Catalog flow in Flow Designer triggered by a Requested Item (sc_req_item). Here i want to get the parallel approavls from the approval groups .I have a List Collector variable called related_services that stores m...

How to transfer Html documention in ServiceNow

I was just wondering if someone can help me. So, how can one transfer HTML-based documentation database into ServiceNet Documentation Module, which is Knowledge Management? Because when I viewed the platform, it doesn't support direct import of HTML ...

Issue with Adding/Removing Users from Group

Hello Community,   I’m encountering an issue when trying to add or remove users from a group. I receive an info message, but even after waiting for a few minutes, the changes are not reflected in the group.   Could you please suggest a resolution for...

How to automate a report if there is no scheduling enabled ?