Hi AllI have a question related to user's time zone. I set the time in CHG request and it is for example:Planned start date: 2026-04-02 06:30:00Planned end date: 2026-04-02 07:30:00 but in email notification I see thse dates as:Planned start date: 20...
I have looked through dozens of community articles but I cannot seem to find any answers or solutions around the refresh token. Presently we are required to manually go into the connections within the Integrations section of flow designer and request...
Hello, I'm looking at using the integration in the below documentation to sync walk-up appointments with the user's Outlook calendar: https://www.servicenow.com/docs/r/it-service-management/walk-up-experience/setup-walkup-msoffice365-cal-integ.html I...
Hello all, I’m currently planning a ServiceNow (new) implementation with focus on Employee Center, ITSM, and ITOM. I’m trying to understand which Success Pack would be the best fit for this type of project - searching in MyNow I get 8 relevant ITSM ...
Hello All, There is a requirement in change management to add one more user or group in assess state. So for this i created ui action button in ui action button i called ui page to show popup to select user/ group. And created one Script include to g...
i created one single flow for knowledge table here knowledge is the parent or extended to this : custom templates . while flow running its working for only one template i.e. knowledge only but not working may i know the reason and could you share...
Hi Community, Good Day! An email is sent to the relevant user with a link to a pre-filled catalog form. When the user opens the link, they see two questions asking whether any information has changed and to confirm that the existing details are stil...
Hi Team, I need to hide the save button in the feedback survey form available in the Service Portal. How to do this? The existing out of the box script is read-only.Regards,Sofiya
Good morning.!I have requirement to create 2 indicators for Performance Analytics? We already have average time to resolution in our Dashboard/Report. We also want the below.Requirement:- Average time tickets stay unassigned as they enter my group. (...
Hi All,We have observed an issue in the production environment where empty or blank user records are being created. These records appear without sufficient user details and are subsequently being set to Inactive (Active = False) after approximately o...
I was working in creating the admin account in AD using the flow designer and account is being created. Also, I was trying to reset the password after the account is created and I see in the flow it is showing as success and when I try to login with ...
the user is unable to open the attachment for the bulk Windows 365 provisioning request in the catalog form. Upon checking, we found that the required attachments are missing in the production instance, while they are available in the test instance.s...
Hi all, We would like to use weighted answers to calculate scores for answers on a Survey created in the Survey Designer. We know it can be done using assessments, but these are more difficult to create and manage. Has anybody managed to set up surve...
I have one field in the application table which needs to be hidden permanently from List view for every user except Admin. This is already hidden in form view. field name is "application type"
Hi Community, The requirement is to not bring data records such as Incident, Problem and Change on the lower Instance but to bring the configurations related Incident, Problem and Change. Please let me know how to achieve this requirement. Do I need ...
