Hello Community Members,I’m sharing a GlideRecord Task Sheet that covers the most important methods used in both GlideRecord and GlideAggregate. These are designed as task-based questions so you can practice hands-on and strengthen your scripting ski...
Can incidents be created through Amazon Connect using only the ITSM product?According to the documentation, it appears that by implementing ServiceNow Voice and configuring AWA, along with installing a plugin that enables connection to Amazon Connect...
Greetings,I have a business request to display emails sent from the "More Options" menu [3 dots] on the SCTASK to add them to the RITM Activity Stream and thus also show them in the Service Portal, in addition the request is to show any email attachm...
I have a project that syncs service now incidents and connectwise tickets. I need the work notes that are added or updated to an incident be sent to connectwise via my middleware. I developed dev using admin account but for prod I am supposed to take...
Hi All, I want to add a new Menu Item in ESC portal,how can I do that.We have a page which consist of videos and we need to display a menu item as Videos and link it. Thanks,
HI Team,I have case where users with out approval_user role are not able to view there task in the ESC portal.I have limited number of roles for approval_user roles with me i can't provide role to everyone in the firm.I want user with no roles should...
(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) { var grp=current.assignmen...
Need to know the tickets created and tickets closure count in shifts ( Morning shift, general shift, afternoon shift, night shift ) , but the catch is that the shifts are overlapping by 2-3 hours .Ex: Morning shift : 6AM - 3PM , General Shift: 9AM- 7...
Hi there, I want to add field from "task_sla" table to "Ticket Fields" widget. for example " Business Time left". Thanks!
What is the best way to route multiple Incident record producers that auto assigns to specific assignment groups? Right now we have one Incident RP and one business rule that says, If assignment group is empty, then assign to IT support. I want to cr...
Need to send an email every day with list of incidents which are not updated more than 2 days. Here trigger condition is , if any incident is not updated more than 2 daysplease guide me on how to achieve this.
//Create a policy to action on approve and reject buttonOpen or Create a policy: Navigate to System Policy -> Email > Inbound ActionClick on New buttonName: Approve/RejectTarget table: IncidentAction type: Record Action //you can use your required ta...
Hi all,Needed paging enabled for p1, p2 type incidents.When p1 or p2 is created and assigned to Database team and assigned is empty then trigger the call to Database team. please let me know if anyone implemented or any insight. Thank you in advance....
Hi Team, How to display Portal Feedback in EC portal. Thanks,
Non-admin users are not able to see journal fields in the template getting created from incident.Kindly assist.Thanks in advance!!
