Is it possible to create a custom ID rule only for computers created by SCCM? We have a requirement from our customer to only use serial number as the unique identifier. As I dont think we would want to affect the out of box id rule for computer we w...
Does anyone know where the "allotted electric power" and "allotted electric power unit" fields arose? It seems to be Telecom Network Inventory, but we don't have that plugin... so I'm wondering how these fields were installed to our instance around S...
I have created a orphan rule in CI Class Manager for computer class. The conditions are I ran the job for correctness. Total number of orphans changed, but some orphan CIs still have either upstream or downstream relationships or both. Can any one he...
Our stakeholders from different teams would like to view valid CIs, For example: Each VM server is expected to have a server record and a VM record but for IPC we only use server records and that's what stakeholders and their team members are concer...
How can you add a 3 Month Avg trend on a performance indicator widget?
Hello, New to Service Now. Software for ACC Windows server is showing up in "Software Inventory" tab under the CI instead of cmdb_sam_sw_install. How do you make software from ACC Windows Server discovery go to cmdb_sam_sw_install?
So I'm probably not the only person who has been asked this question today:Why don't we have the dependencies of our various SAAS providers on AWS recorded in the CMDB? Aside from the debate about whether we should or not, I know I'm likely to have t...
Is there a way to use Platform Analytics to create running averages? My use case is I need to create a 3 month average of the daily number of open cmdb heath remediation tasks.
Hi,The import set table has the following data:[Field]=[Value]name1=test_name1name2=test_name2name3=test_name3 Using this RTE, I would like to create the following records in table A:record1name=test_name1,record2name=test_name2,record3name=test_name...
Hi , I have a question about Robust import set transformer.I'd like to transform data using Robust import set transformer.I'd like to ultimately create the following data:1. CI Registration2. Network Adapter Registration(Set the CI registered in step...
I can't get passed the validation for SNPI - Import CMDB Data. I get his error - Did you correctly import 6 CI relationships? I don't know where to go to make the correction.I initially did the steps below and created transform map.
Hi Team,I have merged two CIs and the relationship data didn't get copied to the primary CI from merged CI. Is there a way we can retrieve that merged CI to get the lost relationship data?Thank youUttam Sai
Hello Everyone,Hope you all are doing well!We have a requirement to replace the custom Business rule functionality that checks if a corresponding Network Adapter (NIC) and IP Address record already exist for the current Configuration Item (CI). If th...
Hi,We are doing a POC on one of the ITOM feature "Oracle Global License Advisory Services" to know the Oracle License count. However, it gives the right result for the Physical DB servers on which Oracle DB instance are running. Said that we have ...
HelloI have the requirement to have some CIs that are currently being classified as cmdb_ci_ip_switch or other classes descendant of cmdb_ci_netgear classified as Network Gear.If I manually downgrade them to netgear, then discovery will upgrade them ...
