I want to shine a spotlight on addExtraField(), a lesser-known GlideRecord method in ServiceNow that’s a total game-changer for anyone dot-walking fields. If you’re writing scripts that dig into reference fields—like caller_id.company.name on the inc...
For simple request workflows, service catalog items are quick to implement and easy to modify. However, there are some technical nuances that might necessitate the need for a custom scoped application (using App Engine Studio) where your workflow req...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Ever used the out-of-the-box Code Search, for example using Studio or SNUtils? And noticed that it will return a lot, though you might miss some artifacts? F...
Hello everyone, I recently had the opportunity to work on a Predictive Intelligence (PI) use case in ServiceNow. The use case itself was quite straightforward, but a great starting point to understand how PI works in real scenarios. Since I strug...
Hello Community, Have you used Client callable Flows, Subflows, or Actions and do you know how to set them up and when to use them? Can we replace GlideAjax with a client-callable Subflow or Action? Let's try to understand all of these with a setup ...
In this article, we will see how to restrict the visibility of Side navigation in Workspace: The name of the Side navigation pages are: Requirement(s): Home should be visible to all.List should be visible to users either with 'itil' or 'adm...
It Started With a “Wait, What?” Moment You know that feeling when you look at a technical solution and can’t help but think, ‘Wow, that’s… a lot’? I had one of those moments recently. While looking into a client’s ServiceNow setup for Incident ticket...
Introduction: ServiceNow provides OOB Microsoft sharepoint spoke which helps to integrate MS sharepoint with servicenow to pull files, folders into ServiceNow.This integration needs certificates to authenticate with sharepoint. These certificates h...
A common use case when working with integrations in ServiceNow is dealing with attachments in base64 format. However, the information on how to accomplish this is often scattered across different sources. This article aims to provide clear and effect...
< Previous Article Next Article >Introduction Scripted Data Retrieval Introduction To access Intune, we need an access token which tells Microsoft Graph what tenant we're wanting information from, what access we're allowed, and how long we have a...
Hello everyone, As you’re probably aware, the latest release of ServiceNow (Washington D.C.) introduced several exciting features aimed at enhancing our day to day works in ServiceNow. Among these, the time-limited user roles feature caught my atte...
We often hear about and occasionally implement this feature in ServiceNow. I would like to explain it today with a practical example . What is Script Action: A Script Action in ServiceNow is a server-side script that gets executed in response to s...
Catalog Builder comes with three fulfilment step types that can be used to create your own fulfilment process in a low-code workspace. Fulfilment steps covering basic use cases It is possible to create new fulfilment step types to exten...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, You are working on a Record Producer, and specifically multiple Select Box (Choice) Variables and trying to make these dependent on each other. Similar like ...
GlideElement - nill() Determines if the field is null, applicable only to the elements of glideRecord object. Returns true if the field is null or an empty string, false The downside is, this method can not apply to native javascript variables. var g...
Hi all, Running into a small thing, when using Flow Designer on Catalog Items, and applying the Delivery time, it runs 24x7. I am looking for... where the Schedule field is at?! Or it's missing in Flow Designer, when trigger set as Service Catalog, o...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Every ServiceNow release has some hidden gems, and the Zurich (Early Availability) release is no other. During (Unofficial) Live Coding Happy Hour, Rafael Co...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, So you've touched on Instance Scan, maybe read my previous blogs on Instance Scan, or saw Live Coding Happy Hour of last Friday on Instance Scan. And now, wa...
Hello Community, Variable editors are really great way to show end user’s input to fulfillers. I get this question several times that, "hey Rahul, can we show variables on tasks other than catalog task" ? Actually, there was a $500 bounty about this ...
Introduction Performance testing is a critical aspect of ensuring the stability and scalability of ServiceNow applications, especially in high-demand environments. This article outlines a comprehensive strategy for executing stress tests, with a focu...
Allen Andreas
Lisa Latour
ServiceNow
