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Featured 迷わないAI導入！トレーニング×Impact活用術

ServiceNow AIを活用したいけれど、「何からはじめれば良いのか」「どのように進めればいいのか」お悩みの方は多いのではないでしょうか？今回は、AI導入に必要な初期プロセスを Step1学ぶ → Step2深める → Step3体験するの3ステップに体系化しAI導入にご活用いただけるトレーニングとImpactサービスをご紹介します！ Step 1: オンデマンドトレーニングで基礎を習得まずは、基礎知識の習得が必要不可欠です！Step1として、ServiceNow AIの基礎知識を...

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ServiceNow University
トレーニング・認定資格

Featured Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! That means its also time for your Developer Advocates to kick off our season of content diving deep into all of the new features and enhancements targeting admins and developers alike. The...

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Zurich

Featured Integration Design - How to choose the best pattern to integrate ServiceNow with other systems

In the world of ServiceNow, seamless integration is key to achieving operational efficiency and driving digital transformation. However, as ServiceNow offers many integration possibilities with third-party systems, this article aims to guide you thro...

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Architect

Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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Architect

Featured ServiceNow導入プロジェクト経験者が語る！ILTトレーニングのリアルな価値

こんにちは。ServiceNowトレーニングチームです。この記事では、インストラクター主導トレーニング（以下ILT）の魅力をお伝えするインタビュー記事の第二弾としてお送りします。 ==== ServiceNowスキルの習得、プロジェクト現場のOJTだけで本当に十分？ ServiceNow導入プロジェクトでは、事前に公式トレーニングを受けず、現場の詳しい人の指導だけで実装や開発を進めていることも少なくからずあると思います。しかし各メンバーがトレーニングで正しく体系的な理解をしておかない...

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ServiceNow University
トレーニング・認定資格

Missing Service Portal tabs when the RITM state is set to Pending

When the RITM state is set to Pending the Activity Tab and the Attachment tabs are missing from the Service Portal. The activity tab is required so that the end user can post a comment. The other States for the RITM have been tested and this only occ...

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UI Policy not hiding field in Service Operations Workspace Overview tab

I created a UI policy to hide a specific field from the form view, based on the type of change. In platform view, the field is hidden as expected (not visible for standard/normal changes), but when I load the change in Service Operations Workspace, I...

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How to Dynamically Add Users to AD Distribution Groups Using Group Email in ServiceNow

Hi, I’m building a Flow Designer flow to automate adding users to Active Directory distribution groups via a Service Catalog item. Challenge: Users enter the group email in the catalog item (e.g., Paid.SocialDisplay.Invoice@example.com).The actual AD...

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Adding a button on Compliance Workspace

HI,I am trying to add a new button next to "policy text"on policy record in compliance workspace.That button will display entities with only application as business.How can I achieve this ?Can anyone mention steps in detail.I am new to snow Thanks in...

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Service Operations Workspace - Removing 'Create Change' from Interaction Form

Hi all,I'm having a bit of trouble with these UI Actions and I'm not sure if anyone else has experienced this. I'm looking to disable the UI Action for 'Create change', however I cannot find where this specific UI Action is located. The Incident and...

Question

Next steps after CSA exam?

I would love to know what paths people are taking after the CSA exam from a noncoding perspective. I want to go about it structurally. I am not entirely new to ServiceNow and have worked in a techno functional role before. Which certifications or ski...

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Resolved! Create cancel button in demand form

Given: Demand record is created.When: Demand team accesses the demand recordThen: Demand team should be able to mark Demand as cancel using Cancel Ul action buttonANDA pop-up should appear with Justification text box as manadatory fieldANDthe pop-up ...

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Resolved! how to add script into flow designer that return a group for approval or for sc_task

Hi,Im trying to create a flow designer with 'Ask for Approval' and ' Create Catalog task' Actions. In eact Action i need to write a script that relevant to the specific action:1) return the group for approval 2) return the group that the task will be...

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The OG of ServiceNow Developers–Chuck Tomasi LIVE Session | nowGurukul ServiceNow Virtual MeetUp #11

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now assist VA

Hi if we search for anything in va which is having now assist enabled so it fetches information from kb and catalogs according to user prompt so after showing the fetched result can we configure to display message like did the fetched results are hel...

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Resolved! Project workspace - View rules Not working

Hello, I'm trying to implement View role on Project workspace but with no luck

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Unable to create app in App Engine Studio – Scope name error

Hi Community,I’m new to ServiceNow and working on my Personal Developer Instance (Zurich release).Whenever I try to create my first app in App Engine Studio, I get this error:“Unable to create this application. Go back to the create app experience an...

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What is the use of getReference()?

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how to configure the windows os servers pattern to classify windows 2025 server in sndiscovery

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更新セットの自動化

初歩的な質問の投稿、失礼いたします。現在、運用改善として、更新セットの適用までの自動化を検討しています。その中で、CICD-Spokeを使おうと思い、以下のURLをベースにサンプルを作っています。【参考】https://sapphirenow.dev/post/alm-part-1/#steps-using-the-retrieve-subflows-and-actions その中で、「Retrieve Update Set with Instance ID action」のアクションがうまく...

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