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Featured ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

Article

Featured Go-Lives and Beyond

Keep the conversation going by sharing your organization’s ServiceNow journey, hosting/attending recurring events, and cultivating a community of internal Champions. ................................................................................

Article

Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

blog

Featured Why ServiceNow's Government Forum 2026 Should Be on Your Calendar

If you work in government, whether federal, state, or local, you know the pace of change right now is intense. Priorities shift quickly, expectations are high, and you're constantly asked to do more with what you have while modernizing how your ...

blog

Featured Why AI Isn’t Delivering Business Impact—The Operating Model for the Agentic AI Era—

Japanese version:AIはなぜ経営成果に繋がらないのか〜Agentic AI時代のオペレーティングモデル設計〜 *The views expressed in this article are based on the author’s personal experience and perspective and do not represent the official views or product direction of ServiceNow. Intr...

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Thought Leadership

How to make a UI Action button visible on workspace as well.

I have created a UI Action, for problem_task table. It's working perfectly on native form view, but if I open a problem task in Service operations workspace the button is not visible.How to fix this? I want the button to be visible on Workspace form ...

Question

Datadog Integration with ServiceNow

I`m working to integrate Datadog alerts with ServiceNow incidents when I trigger the alert the Servicenow is creating the incident however no information is populated only The subject and description. How do I configure to get the customer name field...

Question

Integrating with Apple Business Manager for Device management

Hello, I am trying to integrate with Apple Business Manager to import mobile device data into the CMDB. The ABM API uses OAuth2 with JWT for authentication, and requires that the client assertion be signed with the ES256 algorithm. I followed this ...

Question

Workflow

Hi All, Problem: During an upgrade there is manual intervention needed when changing the state on a record from 'Scheduled' to 'Implement'The change outside of the upgrade is automated, but it only pauses during an upgrade, please see attached image ...

Question

CSA Delta Exam Without CMP Fee – Urgent Guidance Needed

Hi everyone,I hope you are doing well.I have an important question regarding the CSA Delta exam. Currently, I am not working in any company, but I want to maintain my CSA certification as it is very important for my career.Is there any possibility to...

Question

Displaying UI Action only on related list

Hi,I'm trying to create a client side UI action (List banner button) on a related list. The button is visible on the related list, but the issue is that the button appears in the default list view of the table also.I tried to restrict the UI Action v...

Question
Scripting and Coding
User Interface (UI)

ServiceNow Sales Executive (Midwest and San Diego, CA) Opportunity!!!

Apply Directly to our career page: https://astrica.applytojob.com/apply Why Astrica? Astrica is not just another start-up; we're amping up to be game-changers in the ServiceNow partner arena! Pioneering a fresh take on value, our roots trace back to...

Question
Full-Time

AI Search profile-Restrict KB search by role(ITIL) in ESC portal & Virtual agent

HiRequirement-when ITIL users access Esc portal or virtual agent(as a end users), search results should display only End user knowledge base articles.The IT4IT KB should be restricted and visible internally (only in Agent workspace/fullfiller view/In...

Question
Architect

Knowledge article template variations - what are you experiences?

Sorry about the long read! Note: I'm mostly curious to hear thoughts and experiences from your organisation — don't get too hung up on the specifics of our setup! (And hopefully don't just answer that we need better content approval) We're evaluatin...

Question
Creating knowledge

Best practice to create new field in core_company table (Normalized table)

I would like to add around 15 custom fields in core_company table and values will be inserted/updated by workday integration. As core_company table is Normalized table. Does this impact anything to add/update custom fields on daily basis in core_comp...

Question

Playbook Questionnaire - Mandatory - broken ?

I have a Questionnaire and it is a Choice and it set as mandatoryI run the playbook and the step loadsBut as you can see, it thinks there is a value there so the user an click on SubmitIf I now change the value to be either Yes or No and then back to...

Question

Resole button reason is not updating in the incident

I have created resolve button widget on the service portal with a dialogue box. So when user is updating the resolve notes it should update in the incident additional comments which I am unable to get.

Question

Initial setup checklist for new Servicenow instance before ITSM/HRSD/any module implementation

While HRSD implementation, what are the best practices to follow during initial setup phase. From a platform and portal perspective, what are the key action items that should be completed before starting actual HRSD build?

Question

CSA Voucher Not Issued After Completing Administration Fundamentals On-Demand

Hello Community, I am looking for some guidance regarding my CSA exam voucher. I have successfully completed the ServiceNow Administration Fundamentals On-Demand course today (March 18, 2026). On my dashboard, I can see that I have earned the "Eligib...

Question

ServiceNow–SailPoint Integration: Records Stuck in Verification Stage

Hi Team,I’m currently facing an issue with our ServiceNow integration with SailPoint and wanted to check if anyone else has encountered something similar.A few records are getting stuck in the SailPoint verification stage. Because of this, they are n...

Question