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Knowledge Managers

Knowledge managers make sure that the team or project that they are working with, are doing the know...

988 Posts

MVP Corner

Congratulations to all current ServiceNow MVPs! This exclusive community is just for you. Here you c...

328 Posts

Architect

A dedicated space for enterprise architects to discuss platform topics and the latest advancements o...

1095 Posts

Developer

Connect with developers like you to ask questions, offer solutions, or build together.

75610 Posts

Innovation Lab

Innovation lab forum will enable you to get the full potential out of all products launchd by the in...

14 Posts

Japan

このフォーラムではエンタープライズサービスマネジメントに関して 私たちの知識や経験、情報、考え方をご紹介します。

1235 Posts

Rising Star Corner

Congrats all current ServiceNow Rising Stars! This exclusive community is where you can connect with...

171 Posts

ServiceNow Jobs

This community is your place to post jobs and connect with qualified ServiceNow experts. Have a full...

518 Posts

Training and Certifications

Drive adoption, increase productivity and achieve business outcomes with ServiceNow Training and Cer...

3028 Posts

Digital Services Forum

The ServiceNow Enterprise Architecture Group takes the lead in hosting the Digital Services Forum, a...

132 Posts

Activity in Connect

Need to introduce withdraw case button on service portal

Hi All, We need to introduce withdraw case button as below:As of now button is visible but on click of button page is redirecting to undefined.Ideally on click of button, subsequent case should be cancelled and its approvals should be no longer requi...

  • Question

Incident and reassignment

Does anyone do this?  Is it a good idea? We have a new ServiceDesk keen on incident metrics, especially if they pertain to them.  We are looking for a way to capture the reason for an incident to be re-assigned. Perhaps it's a field on the incident f...

  • Question

What keeps Platform Owners up at night? We asked 100+ POs.

We Asked 100+ Platform Owners What Keeps Them Up at Night. Here's What They Told Us.   Over the past month, we heard from Platform Owners at companies of every size—managing everything from 26,000 employees to 450. And the questions they're wrestling...

  • Question
  • platform owner

Make Multiple Selections

Hello, I have a form with a field titled "Who does this server belong to?", the field has a drop down list with three choices: "NTT", "TCS" or "Local IT".  I want the user to be able to select one, two or all three of the choices.  When I created the...

  • Question

Azure OAuth Refresh Token Not Renewing Automatically

Our ServiceNow instance uses Azure OAuth 2.0 for both inbound IMAP and outbound SMTP email processing.We have observed that access tokens are being renewed automatically, however, the refresh token is not being renewed or rotated after expiry, even t...

  • Question

ServiceNow Employee Slate Is Here — And It's Not What You Think

  When ServiceNow talks about a "next-gen employee experience," do you assume they that mean a redesign — maybe some new colors, a tidied-up portal, a few extra widgets. Employee Slate is none of that. Launched at Knowledge on May 5th, Employee Slat...

  • blog

PDI Instance not waking up

Hello ServiceNow support team, My PDI  is not waking up for about 3 days now. On each attempt of pressing Wake instance, it drops bellow error:  And switches UI from Waking up … to Hibernating. I’ve tried logging in multiple times, from different inc...

  • Question

Inconsistency in Knowledge Article Workflow Field After Upgrade

I’ve noticed an inconsistency in the Knowledge Article workflow field after recent upgrade. When opening a new article form, the workflow sometimes shows as “Pending – Not Yet Started” instead of the expected “Draft.” Has anyone else experienced this...

  • Question

Service Catalog: Citizen Developer training

Can anyone recommend training material / online courses on building service catalog forms that does not require App Engine Studio or Catalog Builder? We do not have a licence for App Engine Studio. I have experimented with Catalog Builder and complet...

  • Question

Question About RiseUp Waitlist Status

Hello, I received an email saying that I have been placed on the waitlist for the next available RiseUp India Full-Time 2027 cohort. Could you please let me know: When is the next cohort likely to start?What are the chances of getting selected from t...

  • Question

Resolved! ATF - Expanding selection in Order Guide

Hi All, I'm currently working through the ATF tests, and one is testing an Order Guide. In the order guide, there is a section that you need to expand before you can fill in variables. How can I add a step so that is expanded?  

  • Question

Record Producer variable (look up) shows only sysid at the back end.

When I submit a case from Record producer which contains Department field(lookup field) in that. I have a variable section at the backend in the case form which shows all the fields including department field. But it only shows sysid at the backend. ...

  • Question

Meet SmartGuide: Your 2025 Devvies People’s Choice Award Winner

We’re excited to announce the 2025 Devvies People’s Choice Award winner—SmartGuide!    Chosen by the Community, the People’s Choice Award recognizes the most impactful and transformative app of the year, one that delivers real business value.  Smar...

  • blog
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