Big Picture Discovery and Service Mapping populate and enrich the CMDB.Event Management consumes and acts on CMDB data.CMDB Governance protects and sustains all of it.Now let’s connect them properly.Discovery → CMDB Foundation Identifies infrastructu...

A clean CMDB assessment is not a report exercise. It’s a diagnostic + governance reset. A technically accurate CMDB is not enough...If it doesn’t influence operational decisions, it’s just inventory! A strong CMDB assessment looks beyond data complet...

Dear experts,   If I use multiple prompts in a Now Assist skill, can one prompt talk to the other?   Let's say a requirement needs: A) Reading the Description on a task record. B) Another task would be to read a user comment on another record and cre...

Dear experts,   What are the logics I should validate to Checkout an article from a Flow Designer? My learnings are:   We need the article number (Input for the Custom flow Action)We need to query the version (kb_version) table to find if there exist...