For some who just starts with ServiceNow but also for the more seasoned pro's I would like to share some aspects I normally consider when designing an integration. Make sure you talk to the relevant stakeholders before your even start, each client is...

When loading (importing) data into the platform it is highly recommended to use the ImportSet API, if the import has to be triggered by a 3rd party system.By doing so you, you need to configure "REST Insert Multiple" and there you have the option (be...

As you may know the GlideEncrypter API is deprecated with Xanadu and will be removed with Zurich from the platform: GlideEncrypter - Global (deprecated)I think for the sake of platform security, this is a step in the right direction, but it might giv...

Today when I looked at the table of scoped applications (sys_app) at one of my current clients I was a bit surprised. Because what I saw was, 61 custom scoped applications (17 of them global). This client is just starting its ServiceNow journey (ITOM...

In one of my recent projects we were implementing a custom solution which was based on Customer Service Management. We didn't use much of the underlying business logic and capabilities of CSM, but we were building our access logic on top of the two c...