Email filter ignore header X-ServiceNow-Generated:true

[shital7]

Hi Team,

We have noticed the issue: that many of our emails from other servicenow applications are getting in ignored and we need to process them without ignoring ,  to achieve that We have added AND conditioning in same email filter['ignore header'  having prev conditions of "X-ServiceNow-Generated:true" as is ] for almost 25(domain) to bypass that, We are concerned about if its gonna impact on performance or is there any other way to implement this? Any help on this matter would be much appreciated.

Thanks,

Sheetal

[palanikumar]

How many emails are you expecting? I have seen environment where 1000s of emails are processed per day without issues.

It is always recommended to use REST API integration as email based integration may not be reliable.